NEC N-Teliview User Guide

 
Removing N-TeliView
 
N-TeliView
 
 4.0 User Guide
 
 5
 
Installation
 
Removing N-TeliView 
Uninstalling N-TeliView 
1. Exit N-TeliView if it is running (see Exiting N-TeliView, page 10).
1. From the Windows 
 
Start
 
 menu, select 
 
Programs
 
 
 
 N-TeliView 
 Uninstall N-TeliView
 
.
2. Click 
 
OK
 
 when the dialog box asks if you want to uninstall the 
program, and respond to any additional prompts.
 
Uninstalling N-TeliView Voice Mail Service at 
NCS Serv 
1. From the Windows 
 
Start...

 
Installation 
 
6
 
N-TeliView
 
 4.0 User Guide 

 
Logging In
 
N-TeliView
 
 4.0 User Guide
 
 7
 
Getting Started
 
Chapter 2
 
Getting Started
 
N-TeliView 4.0 is designed for general 
 
desktop PC users
 
 in an NCS Serv 
environment. With N-TeliView you can access, configure and perform 
several of NCS Serv’s PBX functions directly from the desktop. These 
functions include call handling, call forwarding, voice messaging, 
extension monitoring, and N-TeliFind, One Number Access. In addition, 
N-TeliView integrates with contact management software...

 
Getting Started 
 
8
 
N-TeliView
 
 4.0 User Guide
 
To Log In
 
1. Run the N-TeliView application and, if this is the first login to this 
NCS Serv system, enter the servers IP address or name of the system 
you will be using. If this is not your first login, go on to the next step.
 
Figure 1. Logging In
 
2. Enter your 
 
Extension
 
 number and 
 
Password
 
 assigned to your 
telephone.
Optionally, you can check the 
 
Always save password
 
 check box to 
store your login password the next time...

Logging in from a Remote Location (IP Extension)
N-TeliView 4.0 User Guide 9
Getting Started
Logging in from a Remote Location (IP 
Extension)
You can access N-TeliView from a remote location using an IP extension. 
All the call handling functions are the same as logging in locally, with the 
exception of the ability to configure N-TeliFind, One Number Access. You 
can pick up voice mail, forward local business office phone calls to another 
site such as a home desktop PC, and even receive the phone...

Getting Started 
10N-TeliView 4.0 User Guide
Hiding or Exiting N-TeliView
  When you minimize the N-TeliView 
desktop by clicking the Minimize symbol 
(the dash), it is hidden—it doesn’t appear 
anywhere in the Windows desktop except as a telephone icon in the Windows 
tray in the lower right corner, as discussed in a following subsection.
To exit N-TeliView entirely, right click the telephone icon and select Exit. 
Pop Up N-TeliView when You Get a Call
You can configure N-TeliView to pop up when you...

Call States
N-TeliView 4.0 User Guide 11
Getting Started
C all States
Several N-TeliView applications will report the status of calls. A list of the 
states includes the following:
•AA - the call is being transferred to an Auto Attendant.
•Busy - callee is busy or not available
•Call Pending - the call is placed into a workgroup queue
•Conference - the call is in conference
•Connect - the call is connected
•Dial Tone - a dial tone is present, N-TeliView is ready to dial out.
•Error - receipt of an error...

Getting Started 
12N-TeliView 4.0 User Guide
Error Messages
The following errors may be displayed as login or connectivity errors. 
Error Message Description Solution
NCS Serv connection 
limit has been 
exceededMore than the allowed 
number of N-TeliView 
users have attempted to 
log on.Maintain the number of 
N-TeliView users or add 
additional licensing.
Before using this 
program, please set up 
area code and external 
numberArea code and external 
number have not be 
established for 
N-TeliView.Set...

Error Messages
N-TeliView 4.0 User Guide 13
Getting Started
Please register 
CmdInterface.dll 
(regsver32 
CmdInterface.dll)NCS Link uses this dll 
to communicate with 
NCS Serv. It should be 
registered in user 
system.Re-register this file. Go to 
“Center 4.0 and type in 
command window, regsver32 
CmdInterface.dll
Required Option Pack 
License. Please 
contact your local 
dealer.A Center 4.0 license is 
required but not 
installed.Install option pack license in 
NCS Serv system.
You have entered an...

Getting Started 
14N-TeliView 4.0 User Guide