NEC N-Teliview User Guide

N-TeliView 4.0 User Guide 15
N-TeliView
Chapter 3
Using N-TeliView
Once you log in as described on page 7, the N-TeliView main window 
appears. This window provides tools to manage and monitor calls, to 
facilitate management of your personal contacts, and to configure your 
NCS Serv telephone and voice mail options. Configuration is described in 
Chapter 4. 
Figure 3. N-TeliView main window
About the Main Window 
The window consists of the following displays and buttons:
• The Call Status panel displays...

Using N-TeliView 
16N-TeliView 4.0 User Guide
• The Configuration button allows you to customize your call handling 
and voice message features. See “Configuring Your Station Features” 
on page 35. 
• The Monitor button provides a view into extension or workgroup 
activity and provides access to past call logs.
About the Calls List 
Figure 4. Calls List
The calls list displays the call status for each call as described on page 11. 
The list also displays the name of the caller if available from extension...

Dialing
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N-TeliView
Handling Calls
Dialing
You can dial out in a number of ways: using the numeric keyboard or using 
the mouse, and by name or extension, number, or speed dial number.
Initiate dialing by clicking the dial button in the main window.
Figure 5. Dial Button, Main Window
Clicking the Dial button opens the dialing window. The scroll list box in 
the upper left is actually a combination text- and list- box. As a text box, it 
displays numbers that you enter from the...

Handling Calls 
18N-TeliView 4.0 User Guide
Dialing By Number
Using the keyboard number keys 
1. In the dialing window, enter the numbers you wish to dial using the 
standard numeric keys or the numeric keypad.
The numbers appear in the box above the dialing pad.
2. Press Enter or click the Dial button to place the call.
Using the Mouse
1. Using the dialing pad in the Dialing window, click the digits for the 
phone number. 
As you enter the numbers, they appear in the box above the dialing 
pad.
2. Click...

Placing Calls on Hold
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N-TeliView
Searching by Name
1. Click anywhere in the text box above the dialing pad, then begin to 
type the name of the person you want to call. 
The dialing pad transforms into a list that displays matching names.
2. Click the name you want.
The extension or number appears in the list box, selected for dialing,
3. Click the Dial button to place the call.
4. Click the arrow button at the right of the box to abandon the search if 
the name cannot be...

Handling Calls 
20N-TeliView 4.0 User Guide
In the row displaying the call, the State column shows the call on hold. 
Click the Hold state cell to release the hold and re-connect the call.
Using Call Waiting
During a call, you may hear a beep indicating that you have another 
incoming call. To answer the call:
1. Click the Calls tab on the N-TeliView main window to view the 
directory of current calls. 
2. Find and click the row displaying the incoming call.
This places the current call on hold and...

Conferencing Calls
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N-TeliView
button, by closing the dialog box, or by pressing your telephone’s 
FLASH button.
If the transfer is cancelled, N-TeliView reconnects the call to your 
extension. The call is also reconnected if the third party doesn’t 
answer.
Sending Calls to Voice Mail
While connected to call, click To Voice Mail on the main window. When 
the dial pad appears, choose the extension number to which you want to 
send the call, then click OK.
You can also transfer...

Handling Calls 
22N-TeliView 4.0 User Guide
Pending state, and you see a confirmation dialog box. 
Figure 11. Confirming Conference Calls
You can cancel the conference at any time by clicking the Cancel 
button, closing the dialog box, or by pressing your telephone’s 
FLASH button. Normally, after cancelling you will be reconnected 
automatically to the initial call. If you are not automatically 
reconnected and want to reconnect to the first call, click the Hold 
Pending status representing the call.
3....

Conferencing Calls
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N-TeliView
Using Voice Mail
About the Voice Mail Window
Figure 13. Voice Mail window
When you click the Voice Mail tab in the main window, you see the voice 
mail list. 
• New voice mail messages are indicated by a white, closed envelope 
icon in the status window of N-TeliView. 
• If the new message is urgent, a red envelope icon is displayed. 
• Heard voice mail messages are indicated by a white, open envelope 
icon. 
• If the message is saved, a blue,...

Using Voice Mail 
24N-TeliView 4.0 User Guide
Listening to Your Voice Mail 
In the Voice Mail list, select the message and use the voice mail controls at 
the bottom right of the window to play it, rewind, or fast forward.
You have several listening options which you configure as described in 
“General Information” on page 36. you can listen using the sound card on 
your PC or your telephone. You can play the message while its 
downloading or wait until it’s completely downloaded to play it. 
If this is...