NEC N-Teliview User Guide

 N-TeliView 
Release 4.0User Guide 
Part No. 77000NTEL04April 2001 
Printed in the U.S.A.  (2106) 

 
WARNING!
 
Toll fraud is committed when individuals unlawfully gain access to customer 
telecommunication systems. This is a criminal offense. Currently, we do not know of 
any telecommunications system that is immune to this type of criminal activity. NEC 
America will not accept liability for any damages, including long distance charges, 
which result from unauthorized and/or unlawful use. Although NEC America has 
designed security features into its products, it is your sole responsibility to use...

 
Table of Contents
 
N-TeliView
 
 4.0 User Guide
 
 iii
 
Contents
 
W
 
ARRANTY
 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
 
V
 
C
 
HAPTER
 
 1
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
 
Client System Requirements   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Session Licensing and License Upgrades   . . . . . . . . . . . . . . . . . . . . 2
Installation and Setup  . . . . . . . . . ....

 
Table of Contents 
 
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N-TeliView
 
 4.0 User Guide
 
Dialing Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . .  19
Placing Calls on Hold   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  19
Using Call Waiting   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  20
Transferring Calls   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  20
Sending Calls to Voice Mail  . . . . . . . . . . . . . . . . . . . . . ....

 
N-TeliView
 
 4.0 User Guide
 
 v
 
Warranty
 
Coverage
 
NEC America warrants its hardware products to be free from defects in 
material and workmanship during the warranty period. If a product proves 
to be defective in material or workmanship during the warranty period, 
NEC America will at its sole option repair, refund, or replace the product 
with a like product.
 
How Long is the Warranty Effective
 
All NEC Americas’ NCS products are warranted for one (1) year for all 
parts from the date of...

 
Warranty
 
vi
 
N-TeliView
 
 4.0 User Guide
 
Limitation of Liability
 
Except for personal injury, direct damages to tangible personal property 
proximately caused by NEC America products and liability otherwise 
expressly assumed in a written agreement signed by NEC, the liability of 
NEC, its affiliates, suppliers, and authorized resellers for any claims, 
losses, damages, or expenses from any cause whatsoever (including acts of 
omission of third parties), regardless of the form of action, whether...

 
Client System Requirements
 
N-TeliView
 
 4.0 User Guide
 
 1
 
Installation
 
Chapter 1
 
Installation
 
The following items are included in the N-TeliView 4.0 package:
• N-TeliView 4.0 CD ROM
• N-TeliView 4.0 User Guide
• N-Teliview 4.0 End User License Agreement
If any of these items are missing or damaged, please contact your 
Authorized NEC dealer.
 
Client System Requirements 
Each client system must meet the following minimum requirements. For 
server system requirements, see the 
 
NCSWare...

 
Installation 
 
2
 
N-TeliView
 
 4.0 User Guide
 
Session Licensing and License Upgrades 
NCS Ware (Release 4.0 or higher) comes with one free licensed connection 
to support an N-TeliView client. 
You can upgrade to Center, an application which includes N-TeliView as 
well as N-TeliAgent (for workgroup agents) and NCS-Supervisor (for 
workgroup supervisors) by purchasing a Center Server License and adding 
client sessions.
If you upgrade to Center, session licenses can be added to the NCS Ware...

 
Installation and Setup
 
N-TeliView
 
 4.0 User Guide
 
 3
 
Installation
 
Customers may purchase one or more additional license packages for the 
desired capacity of simultaneous N-TeliView sessions. For example, if 
purchasing the 16 sessions license for a group of 20 people, all 20 
workstations can have N-TeliView installed, but only 16 workstations can 
use N-TeliView at the same time. (see “Upgrading Licenses” on page 4 for 
installation instructions).
 
Installation and Setup 
Pre-Installation...

 
Installation 
 
4
 
N-TeliView
 
 4.0 User Guide
 
4. Start the VM Services from the Windows 
 
Start
 
 menu, select 
 
Programs
 
 
 
 N-TeliView VM Service  Start N-TeliView 
VM Service
 
.
 
Installing N-TeliView on a Client System 
After completing the pre-installation checklist and VM Service installation, 
proceed as follows on the client machine:
1. Exit any/all Windows applications.
2. Insert the N-TeliView CD into the CD ROM drive.
3. Run the 
 
Setup
 
 program in the 
 
\N-TeliView Client...