NEC Infoset 408 Vm Voice Processing System Managers Guide

InfoSet 408 System Manager’s Guide   5 - 5
Issue 1   NEC  Am eric a , I nc.
To  e d it  y o ur  m es sa ge  grou ps: 

Issue 1NEC America, Inc.
5 - 6 InfoSet 408 System Manager’s Guide


Stops recording messages


Notifies the system manager that the system is out of recording
time


Notifies callers leaving messages that the system is out of
recording time
To prevent running out of recording time, regularly monitor the available
recording time in the system information summary of the system
manager’s conversation. When the available recording time approaches
15 minutes, remind subscribers to delete all unnecessary...

Expanding Your System With Call Routing 6 - 1
Expanding Your System 
With Call Routing

 
SECTION  1  OFFERING CALL ROUTING
With call routing, callers can press a single touchtone key during a
greeting to: 


Transfer to an extension.


Hear an audio message.


Choose from a submenu of options.
You can assign and activate call-routing keys by following the system
manager’s conversation. The opening greeting acts as a main menu,
telling callers what action each call-routing key provides. The...

Issue 1NEC America, Inc.
6 - 2 InfoSet 408 System Manager’s Guide


Directing routine calls to departments (For Sales, press 1
.
For Support, press2
.)


Presenting audio messages to answer frequently asked
questions. (For business hours and directions to our
company, press 1
).


Providing an alternative extension directory when callers
are not likely to have letters on their telephone keypads. 
For example, callers can press 1 for directory assistance and
then choose from a submenu to narrow their...

InfoSet 408 System Manager’s Guide 6 - 3
Issue 1NEC America, Inc.
Call Routing Diagram
 
“Hello. This is the Omni Company. You may enter the extension number of the 
person you wish to speak to at any time during this message. 
To place an order, press 1. 
For directions to the Omni Company, press 2.
For a description of products and services, press 3.
Otherwise, please hold and an operator will assist you.”



  
“You have reached 
the Omni Sales 
Department. To 
place an order...”“The Omni Com-
pany...

Issue 1NEC America, Inc.
6 - 4 InfoSet 408 System Manager’s Guide
SECTION 3  PLANNING CALL ROUTING
Use the Call Routing Planning Worksheet to record call-routing key
assignments and draft the opening and call-routing box greetings that
you will record when you set up call routing for your voice messaging
system. You can also use the worksheet to plot the system’s default
action when a caller enters an invalid call-routing key or does not press a
key after hearing a greeting. 
Steps for setting up call...

InfoSet 408 System Manager’s Guide 6 - 5
Issue 1NEC America, Inc.
Call Routing Planning Worksheet 
 OPENING GREETING 
 Day greeting:
Night greeting: 
 Default action Call-routing key assignments
 Day
Night
(note extension or call-routing box number)
 
  Take message  
  Take message1= 6=
 
  Say good-bye  
  Say good-bye2= 7=
 
  Disconnect  
  Disconnect3= 8=
 
  Restart conversation  
  Restart conversation4= 9=
 
  Operator  
  Operator5= 0=  operator
 
  Route to extension: ________  
  Route to...

Issue 1NEC America, Inc.
6 - 6 InfoSet 408 System Manager’s Guide
SECTION 4  ASSIGNING CALL ROUTING KEYS
You can use touchtone keys one through nine (1-9) as call-routing keys
for the opening greeting and for any call-routing box you choose to
include. Do not use zero (0) as a call-routing key. It should be reserved
for routing callers to the operator.
You can assign a call-routing key to route to a subscriber ’s extension or
to a call-routing box. Call-routing boxes are numbered 01-20.
To assign call...

InfoSet 408 System Manager’s Guide 6 - 7
Issue 1NEC America, Inc.
If you like, you can change the day and night default action for each
call-routing greeting to one of the following actions:


Take a (public) message


Route to the operator


Route to another extension


Return to the opening greeting


Say good-bye


Disconnect the caller
To change default actions:
1. Access the system manager’s conversation.
2. Select action 9.
3. Perform either of the following actions:
Select action 4 to change...

Issue 1NEC America, Inc.
6 - 8 InfoSet 408 System Manager’s Guide


A day greeting for each call-routing box that callers reach by
using a call-routing key.


A night greeting for each call-routing box. (This is optional. If no
night greetings are recorded for a call-routing box, the system
plays the day greeting.)


A new opening greeting for day and night to provide callers with
the main menu of call-routing keys. (These recordings are
completed last.)
To record call-routing box greetings:
1. Access...