NEC Infoset 408 Vm Voice Processing System Managers Guide

InfoSet 408 System Manager’s Guide 1 - 3
Issue 1NEC America, Inc.
This guide gives you the information you need to decide how best to use
your system and to perform each of these tasks quickly. Each chapter
covers one of the system manager’s four main areas of responsibility.
Chapter 2, “Planning Your System” helps you decide how you want your
system to answer incoming calls and helps you plan your greetings and
schedules.
Chapter 3, “Setting Up Your System” explains the parts of your system
the...

Issue 1NEC America, Inc.
1 - 4 InfoSet 408 System Manager’s Guide
You can further protect your system by setting a security code
for the system manager’s mailbox.   
3.2 Using The System Manager’s Conversation 
You use the system manager’s conversation to perform all of
the setup and maintenance of InfoSet 408 Voice Mail. Once
you access the conversation, you follow simple instructions,
either by pressing 1
 for Yes  
or 2
 for No
, or by selecting
choices from short menus. 
The system manager’s...

InfoSet 408 System Manager’s Guide 1 - 5
Issue 1NEC America, Inc.
the system manager’s conversation for that option. After you
have accessed the conversation, simply follow the instructions
given by selecting 1
 for Yes
 and 2
 for No
 or by choosing the
choices from the short menus provided.
3.3.1 Change a Mailbox (Press 4)
Mailbox Maintenance 
Add a mailbox 
Reset a mailbox 
Delete a mailbox   
3.3.2 Opening Greeting  (Press 5) 
Change the mode (day, night, or holiday) 
Change the opening greeting...

Issue 1NEC America, Inc.
1 - 6 InfoSet 408 System Manager’s Guide
3.3.6 Call Routing (Press 9) 
Edit Call Routing from Opening Greeting (Press 4)
Edit Call Routing from Call Routing Boxes (Press 5)
3.3.7 Groups (Press 0) 
Group Maintenance
Create a Group (Press 4)
Edit a Group (Press 5)
List group members (Press 6)
Delete a group name (Press 7) 

Planning Your System2 - 1
Planning Your System
 

SECTION  1  HOW THE SYSTEM HANDLES CALLS
As part of the voice messaging system setup, you must decide whether
and how you want to use the system’s automated attendant to answer
incoming calls. This determines how calls are distributed between the
voice messaging system and the operator.
You may prefer to have the operator continue handling all incoming calls
and use InfoSet 408 Voice Mail primarily for its voice mail features. Or
you may want to use...

Issue 1NEC America, Inc.
2 - 2 InfoSet 408 System Manager’s Guide
1.1.1 Callers Route Themselves
Through the automated attendant, external callers
can reach a person directly by dialing the extension
number. Using the directory assistance feature, a
caller who does not know the extension number can
spell the subscriber’s last name, and the system
routes the call appropriately. When an extension does
not answer or is busy, the system automatically routes
the caller to the subscriber’s voice mailbox.
Note:...

InfoSet 408 System Manager’s Guide 2 - 3
Issue 1NEC America, Inc.
1.1.3 Call Routing Keys Give Quick Access
The system’s call routing keys let you create simple
menus that lead callers to frequently requested
extensions or information. By entering a single digit,
callers go to a specified extension (“For Sales, press
1
.”), hear an audio message (“For product
information, press 2
.”), or go to another call routing
menu.
1.1.4 Operator Assistance Is Always Available
The voice messaging system does not...

Issue 1NEC America, Inc.
2 - 4 InfoSet 408 System Manager’s Guide
1.2.2 Private Attendant
The voice mail system is reserved for subscribers
only. This makes the voice messaging system
available from outside the office to subscribers and to
selected clients, but external callers cannot reach a
voice mailbox unless the operator transfers them to it.
1.2.3 Secondary Attendant
Your operator answers most incoming calls. Overflow
calls are routed to the automated attendant when the
operator is busy or...

InfoSet 408 System Manager’s Guide 2 - 5
Issue 1NEC America, Inc.
Note:Record a new holiday greeting before each holiday.
For best results, your greeting should convey all the necessary
information in the least amount of time. You need to include:


Your organization’s name


How to reach an extension with a touchtone telephone


How to reach the operator


How to send a fax


How to reach the system directory


An alternative method for callers who want general information or
who do not have a touchtone...

Issue 1NEC America, Inc.
2 - 6 InfoSet 408 System Manager’s Guide
“Hello. Thank you for calling Omni Corporation. If you
are calling from a touchtone telephone, you may enter
the extension at any time. If you do not know the
extension, enter 800 for a directory. Otherwise, please
stay on the line and an operator will be right with you.”
2.1.2 Night Greeting 
“Hello. Thank you for calling Omni Corporation. Our
normal business hours are 9 A.M. to 5 P.M., Monday
through Friday. If you are calling from a...