NEC Infoset 408 Vm Voice Processing System Managers Guide

	


 	
 



 
 

 




 

 
 
 
 
 
 	
		 	



 

 
 
 


 
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NEC America, Inc. reserves the right to change the specifications, functions, or
features, at any time, without notice.
NEC America, Inc. has prepared this document for the use by its employees and
customers.  The information contained herein is the property of NEC America, Inc.
and shall not be reproduced without prior written approval from NEC America, Inc.
Electra Elite and InfoSet are registered trademarks of NEC America, Inc.  
Copyright 2000
 NEC America, Inc.
1555 Walnut Hill Lane
Irving, TX...

Preface
GENERAL INFORMATION
This book is intended to help in the installation, system administration,
and maintenance of the InfoSet 408 Voice Mail.  It is intended for use as
a reference by anyone needing such information, including system
managers, support personnel, sales representative, and account
executives.  It is also intended for technicians who are responsible for
system installation, maintenance, and troubleshooting.
ABOUT THIS MANUAL
This manual provides information about the system...

Expanding Your System With Call Routing
Provides directions for planning and using call routing. A call
routing worksheet for addressing the assignments for call
routing keys. Procedures for changing default actions and
recording new greetings are given along with a discussion for
testing call routing.
SUPPORTING
DOCUMENTS

InfoSet 408 VM, Voice Processing System, Technician’s Guide
(Stock Number 760417)

InfoSet 408 Voice Mail User Guide (Stock Number 750204-0)

InfoSet 408 System Manual (Stock Number...

InfoSet 408 System Manager’s Guide i
Table of Contents
Chapter  1 System Overview
Section  1  Welcome to Infoset 408 Voice Mail ................  1-1
1.1 System Conversations ...........................  1-1
1.2 System IDs  ............................................  1-1
1.2.1 Subscribers Have Personal 
IDs ............................................... 1-2
1.2.2 System Manager’s Password ....  1-2
Section 2 System Manager Responsibilities...................  1-2
Section 3 Using the System Manager’s...

Issue 1 NEC America, Inc.
ii Table of Contents
3.3.7 Groups (Press 0)  .......................  1-6
Chapter  2 Planning Your System
Section  1 How The System Handles Calls......................  2-1
1.1 What Does the Automated Attendant 
Do? ........................................................  2-1
1.1.1 Callers Route Themselves .........  2-2
1.1.2 Fax Routing, Detection, And 
Notification .................................. 2-2
1.1.3 Call Routing Keys Give Quick 
Access...

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InfoSet 408 System Manager’s Guide iii
2.3.1 System Schedule  .......................  2-7
2.3.2 Your Organization’s Schedule  ...  2-8
Chapter  3 Setting Up Your System
Section  1 Understanding Your System Setup .................  3-1
Section 2 Setup Information Record ...............................  3-1
Section 3 Getting Started ................................................  3-2
Section 4 Recording Your Opening Greeting ..................  3-3
Section 5 Setting Up Your...

Issue 1 NEC America, Inc.
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Section 2 Creating A Special Opening Greeting For 
Holidays ........................................................... 5-1
Section 3 Changing the Extension For the Operator 
Mailbox Or the Fax Machine ...........................  5-2
Section 4 Adding And Deleting Voice Mailboxes ............  5-3
Section 5 Message Groups .............................................  5-4
Section 6 Monitoring System Status ...............................  5-5
Chapter  6...

System Overview1 - 1
System Overview
 	
SECTION  1   WELCOME TO INFOSET 408 VOICE MAIL
InfoSet
Ô 408 Voice Mail (VM) allows you to configure your voice mail and
call handling system  to best meets the needs of your organization. The
voice messaging system is easy to use—there are no confusing codes or
special commands to remember. You communicate with the system
entirely over the telephone. To use any of the system’s features, you
listen to the system conversation and respond to short instructions,...

Issue 1NEC America, Inc.
1 - 2 InfoSet 408 System Manager’s Guide
organization’s opening greeting. The “external” caller is
unidentified at this point, but is able to enter an extension,
leave a message, send a fax, use the directory, or choose
commands from menus. 
1.2.1 Subscribers Have Personal IDs 
Your personal ID identifies you to the system and lets
you use your mailbox. Each subscriber has a unique
personal ID, which is formed by adding the number 9
to the beginning of the extension number. For...