NEC Infoset 408 Vm Voice Processing System Managers Guide

Issue 1NEC America, Inc.
3 - 8 InfoSet 408 System Manager’s Guide
SECTION 7  CHANGING THE SYSTEM MANAGER’S PASSWORD
With the system manager’s password, you can access the system
manager’s conversation to set up and maintain InfoSet 408 Voice Mail.
For increased security, change the system manager password regularly.
Use the system manager’s conversation to change the system
manager’s password to a secure password known only to you.
Choose a password that cannot be easily guessed. If your telephone
keypad...

Training Users4 - 1
Training Users
 
SECTION  1  PREPARING FOR TRAINING
Training on the InfoSet 408 Voice Mail System is available and be given
by the technician or the system manager.


Prepare a copy of the InfoSet Voice Mail User Guide for each
user.
Fill in the system information on the front cover of the guide. This
information comes from the Setup Information Record that your
technician completes.


Distribute the 
InfoSet Voice Mail User Guide to all users.
Encourage users to follow the...

Issue 1NEC America, Inc.
4 - 2 InfoSet 408 System Manager’s Guide


Review the current day’s messages at any time.


Archive individual messages for up to three days.


Redirect a message to another mailbox and include an
introduction to a redirected message.


Pause  messages while listening to them.


Control the volume of messages while listening to them.


Pause a message while recording.


Be notified when new messages are waiting.


Be notified when a message sent to a subscriber has been...

InfoSet 408 System Manager’s Guide 4 - 3
Issue 1NEC America, Inc.
extension does not ring. Call transfer applies to external calls
only. Callers who dial the extension directly from inside the office
are not affected.


Explain the benefits of using a personal ID when accessing
InfoSet 408 Voice Mail.
InfoSet 408 Voice Mail treats subscribers as external callers until
they enter a personal ID. When leaving a message, subscribers
should enter a personal ID during the mailbox greeting. There
are three...

Issue 1NEC America, Inc.
4 - 4 InfoSet 408 System Manager’s Guide
To redirect a new message:
1. Listen to the message long enough to determine who it is for.
2. Press 2 to interrupt the message.
3. When the system asks if you would like to redirect the message,
press 1 for Yes, and then enter the appropriate mailbox as
prompted.
4. Press 1 to confirm.
5. If needed, record an introduction when prompted.
To redirect an old message:
1. When the system says, “You have  messages to review.
Would you like to...

InfoSet 408 System Manager’s Guide 4 - 5
Issue 1NEC America, Inc.
mailbox (instead of transferring the call to the subscriber’s
extension).
4. Hang up to complete the call transfer.
To transfer an external caller to a voice mailbox on systems using
easy message access:
1. Press the transfer key.
2. Dial 50 to access the voice messaging system. You are placed in
your voice mailbox. 
3. Do one of the following to hear the opening greeting:
• If you have a security code, enter the code when prompted and...

Maintaining Your System5 - 1
Maintaining Your System
 
SECTION  1  ONGOING MAINTENANCE
Once you have set up InfoSet 408 Voice Mail and have become familiar
with it, you need no more than a few minutes each week to perform all
the maintenance. 
The ongoing maintenance tasks include:


Recording special greetings for holidays


Maintaining operator and fax settings


Adding and deleting mailboxes


Adding, deleting, and changing message groups


Monitoring system status
Details about maintenance...

Issue 1NEC America, Inc.
5 - 2 InfoSet 408 System Manager’s Guide
The system has just one holiday greeting, so you must rerecord it for
each of your organization’s scheduled holidays. 
To put Infoset 408 Voice Mail in holiday mode and create a holiday
greeting:
1. Access the system manager’s conversation.
2. Select action 
5, as prompted, to change greetings.
3. Press 
1 for 
Yes, when prompted, to put InfoSet 408 Voice Mail in
holiday mode.
4. Record the holiday greeting.
Refer to:
Planning Your...

InfoSet 408 System Manager’s Guide 5 - 3
Issue 1NEC America, Inc.


Change the fax extension number.


Change the day and night greetings for the Operator mailbox.
Refer to:
Setting Your Operator’s Extension and Mailbox on page 3-6
SECTION 4  ADDING AND DELETING VOICE MAILBOXES
Voice mailboxes store messages for each subscriber on the InfoSet
voice messaging system. When setting up InfoSet 408 Voice Mail, your
technician specified which extensions to create voice mailboxes for. Each
extension on your...

Issue 1NEC America, Inc.
5 - 4 InfoSet 408 System Manager’s Guide
To add, delete, or reset a mailbox, or delete a security code:
1. Access the system manager’s conversation. 
2. Select action 
4 and respond as prompted.
Refer to:
Training Users on page 4-1
SECTION 5  MESSAGE GROUPS
Message groups enable any subscriber to send the same message to
many people at once. A message group is simply a distribution list.
Subscribers send a message to a group the same way they send a
message to another...