Multi-Tech Systems Multivoip 200 Model Mvp200 Voice/fax Over Ip Networks User Guide

							61 Chapter 5 - Remote Configuration and Management
Verify that the Communication Type is set for COM Port and the Select Port field is set for
the COM port of your local PC.
In the Dial String field, enter the AT command for dialing (ATDT) plus the phone number of
the remote MultiVOIP.
If your Modem Initialization String, Initialization Response, or Connect Response values are
different than the defaults in the dialog box, refer to your modem user documentation and
change the default values to match your modem.
Click OK when you are satisfied with your selections.
6 Run the MultiVOIP Configuration program. Click Start | Programs | MultiVOIP 200 |
MultiVOIP Configuration, or double click on the MultiVOIP Configuration icon in the
MultiVOIP 200 program group.
7 The Dialing dialog box is displayed while software is dialing the remote MultiVOIP.
8 The Reading Setup dialog box is displayed.
9 The MultiVOIP 200 Setup menu is displayed. This is the dialog box of the remote MultiVOIP.
Refer to the online Help provided with your software for a description of each dialog box and
field within a dialog box.
10 After you have changed the configuration of the remote MultiVOIP, click Download Setup to
update the configuration. The remote MultiVOIP will be brought down, the new configuration
written to the unit, and the unit will reboot.
11 Click Exit when the downloading is complete.
12 The Hangup connection? dialog box is displayed
Click Yes to disconnect the phone connection to the remote site.
13 If the same telephone number is not going to be used again in the immediate future, you may
want to remove it from the Port Setup dialog box.
14 At the remote site, reconnect the MultiVOIP to the serial port of the PC and from the
MultiVOIP 200 program group double click on the MultiVOIP Configuration icon to verify
that the MultiVOIP is running.  
						

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LAN-Based 
The LAN-based remote configuration requires a Windows Sockets compliant TCP/IP stack. TCP/IP
protocol software must be installed and functional before the configuration program can be used.
1 You must assign an Internet (IP) address for the PC and for each node that will be managed
by the configuration program. Refer to the protocol software documentation for instructions
on how to set the IP addresses.
Once you have completed this step, you should be able to use the protocol Ping command
for the PC host name. You should also test the network interface configuration by Pinging
another TCP/IP device that is connected to the network.
2 Install the MultiVOIP software on the local PC. When installed click Start | Programs |
MultiVOIP 200 | Configuration Port Setup, or double-click on the Configuration Port
Setup icon in the MultiVOIP 200 program group.
3 The MultiVOIP Port Setup dialog box is displayed.
Verify that the Communication Type field is set IP.
In the MultiVOIP IP Address field, enter the IP Address of the remote MultiVOIP.
4 Click OK when you are satisfied with your selections.
5 Run the MultiVOIP Configuration program. Click Start | Programs | MultiVOIP 200 |
MultiVOIP Configuration, or double click on the MultiVOIP Configuration icon in the
MultiVOIP 200 program group.
The Reading Setup dialog box is displayed.
6 The MultiVOIP 200 Setup dialog box is displayed. This is the dialog box of the remote
MultiVOIP. Refer to the online Help provided with your MultiVOIP for the definition of each
dialog box and field within a dialog box.   
						

							63 Chapter 5 - Remote Configuration and Management
7 After you have changed the configuration of the remote MultiVOIP, click Download Setup to
update the configuration. The remote MultiVOIP will be brought down, the new configuration
written to the unit, and the unit will reboot.
8 Click Exit when the downloading is complete.
9 Double click on the MultiVOIP Configuration icon in the MultiVOIP 200 program group to
verify that the MultiVOIP is running.  
						

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Remote Management
This section describes typical client applications that can be used to configure the MultiVOIP
remotely. It is important to note that although any subsequent changes to configuration can be made
using these applications, the initial setup and configuration of the MultiVOIP must be done on the
local PC, using the MultiVOIP software provided with your unit.
Although establishing access to the MultiVOIP varies between applications, the configuration
functions mirror those of the MultiVOIP software. For more information on MultiVOIP software, refer
to Chapter 4 - MultiVOIP Software.
Telnet
A typical Telnet client application is described next. The MultiVOIP has a built-in Telnet Server that
enables Telnet client PCs to access the MultiVOIP. A typical Telnet client is allowed to configure the
MultiVOIP.  In addition, the MultiVOIP can be remotely accessed and configured from any where on
the Internet through its Web interface.
The TCP/IP stack has to be loaded before the Telnet client (a Windows application) will run. The
Telnet Server option has to be selected from the Applications Setup dialog box using the MultiVOIP
Configuration icon. Double click on the Telnet icon (or shortcut) and a blank Telnet screen is
displayed. Click Connect | Remote System and the Connect dialog box is displayed. Select (or
enter) a Host Name (the IP address of the MultiVOIP).In this example, the Host Name is
192.168.2.8.
When you enter a valid Host Name (IP address) and click on the Connect button, you are
immediately connected to the target MultiVOIP and the MultiVOIP Telnet Server screen is displayed.
MultiVOIP Telnet Server Menu
The MultiVOIP Telnet Server menu provides three basic options: Voice over IP Configuration, Phone
Directory Database, and Phone Directory Configuration. A further option enables you to close the
Telnet session.  
						

							65 Chapter 5 - Remote Configuration and Management
Voice over IP Configuration
Selecting Option 1 displays the main menu, which allows further configuration options. These
options include Protocol Stacks (option 1), Applications (option 2), System Information (option 3), and
Voice Channels (option 4). For further descriptions of these options, refer to Chapter 4 - MultiVOIP
Software.
Phone Directory Database
Selecting Option 2 allows you to add entries to the Phone Directory Database. Refer to Chapter 4 -
MultiVOIP Software, for more details on the database.
Phone Directory Configuration
Selecting Option 3 allows you to configure and manage the Phone Directory. The various options
are described in detail in Chapter 4 - MultiVOIP Software.
WEB Management
The MultiVOIP can be accessed, via a standard Web browser, from anywhere on the connected
Internet. In order to provide this support, the WEB Server option has to be enabled from the Others
button in the main menu which displays the Applications Setup dialog box (see Chapter 4 -
MultiVOIP Software).
Once enabled, users can access the MultiVOIP by entering its IP address in the Address field of their
web browser. The following screen appears.  
						

							66 MultiVOIP 200 User Guide
If a Password was entered in the Applications Setup dialog box, then enter the password and click on
the Enter button.
From this screen you can access all the configuration options. Refer to Chapter 4 - MultiVOIP
Software, for a description of the various options.   
						

							Voice / Fax over IP Networks
Chapter 6 - Warranty, Service and Tech Support 
						

							68 MultiVOIP 200 User Guide
Introduction
This chapter starts out with statements about your MultiVOIP 2-year warranty. The next section, Tech
Support, should be read carefully if you have questions or problems with your MultiVOIP. It includes
the technical support phone numbers, space for recording your product information, and an
explanation of how to send in your MultiVOIP should you require service. The final two sections
explain how to use our bulletin board service (BBS), and get support the Internet.
Limited Warranty
Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or
workmanship for a period of two years from the date of purchase, or if proof of purchase is not
provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED
OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. This warranty does not apply to any
products which have been damaged by lightning storms, water, or power surges or which have been
neglected, altered, abused, used for a purpose other than the one for which they were manufactured,
repaired by the customer or any party without MTS’s written authorization, or used in any manner
inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement
of any products which prove to be defective within the warranty period, or, at MTS’s option, issuance
of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory
transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO
CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE
PRODUCTS.
On-line Warranty Registration
To register your MultiVOIP on-line, click the following link:
http://www.multitech.com/register/ 
						

							69 Chapter 6 - Warranty, Service and Tech Support
Service
If your tech support specialist decides that service is required, your MultiVOIP may be sent (freight
prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.
Include the following with your MultiVOIP:
• a description of the problem.
• return billing and return shipping addresses.
• contact name and phone number.
• check or purchase order number for payment if the MultiVOIP is out of warranty. (Check with
your technical support specialist for the standard repair charge for your MultiVOIP).
• if possible, note the name of the technical support specialist with whom you spoke.
If you need to inquire about the status of the returned product, be prepared to provide the serial
number of the product sent.
Send your MultiVOIP to this address:
MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS
You should also check with the supplier of your MultiVOIP on the availability of local service and/or
loaner units in your part of the country. 
						

							70 MultiVOIP 200 User Guide
Tech Support
Multi-Tech has an excellent staff of technical support personnel available to help you get the most out
of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972-
2439. Please fill out the MultiVOIP information (below), and have it available when you call. If your
MultiVOIP requires service, the tech support specialist will guide you on how to send in your
MultiVOIP (refer to the next section).
Recording MultiVOIP Information
Please fill in the following information on your Multi-Tech MultiVOIP. This will help tech support in
answering your questions. (The same information is requested on the Warranty Registration Card.)
Model No.: _________________________
Serial No.: _________________________
Software Version: ____________________
The model and serial numbers are on the bottom of your MultiVOIP.
Please note status of your MultiVOIP including LED indicators, screen messages, diagnostic test
results, problems with a specific application, etc. Use the space below to note the MultiVOIP status:
________________________________________________________________________________________________________
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