Multi-Tech Systems Multivoip 200 Model Mvp200 Voice/fax Over Ip Networks User Guide

							Voice / Fax over IP Networks
Chapter 3 - Software Loading and Configuration 
						

							22 MultiVOIP 200 User Guide
Installing Your MultiVOIP Software
The following installation procedures do not provide every screen or option in the process of installing
the MultiVOIP software. It is assumed that a technical person with a thorough knowledge of Windows
and the software loading process is doing the installation. Additional information on the MultiVOIP
software is provided in Chapter 4, MultiVOIP Software, and in the on-line Helps.
Phase 1: Configuring Your Master MultiVOIP
Configuring your Master MultiVOIP involves software loading and configuration.
Software Loading
The software loading procedure does not provide every screen or option in the loading process. It is
assumed that a technical person with a thorough knowledge of Windows and the software loading
process is performing the installation.  Additional information on the MultiVOIP software is provided in
the User Guide supplied with your MultiVOIP.
If you are installing a MultiVOIP behind a firewall, you need to add the following UDP ports to your
firewall.
Q.931 Signaling, Ch1 [900] Q.931 Signaling, Ch2 [902]
Status [5000]
Ch1 RTP [5004]Ch1 RTCP [5005]
Ch2 RTP [5006]Ch2 RTCP [5007]
Refer to your firewall user documentation to enter and open these ports.
1 Run Windows on the PC connected to the MultiVOIP.
2 Insert the MultiVOIP diskette labeled Disk 1 into the disk drive on the PC connected to the
MultiVOIP.
3
Win3.1 users - in Program Manager, click File | Run.  In the Run dialog box, type a:\setup or
b:\setup (depending on the location of your floppy disk drive) in the Command Line field and
then click OK.
Win95/98/NT users - click Start | Run.  In the Run dialog box click the down arrow and
choose a:\setup or b:\setup (depending on the location of your floppy disk drive), then click
OK.
4 The MultiVOIP Setup welcome screen is displayed. 
						

							23 Chapter 3 - Software Loading and Configuration
Press Enter or click Next> to continue.
5 Follow the on-screen instructions to install your MultiVOIP  software.
6 The following dialog box selects the COM port of your PC connected to the Command port of
the MultiVOIP. From the Select Port drop-down list, choose the COM port of your PC.
Click OK to continue.    
						

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7 The Setup Complete dialog is displayed.
Click Finish to continue.
8 The following message is displayed:
Click Yes to continue.
9 The following dialog box is displayed.
 Click YES to continue.
10 The IP Protocol Default Setup dialog box is displayed.
The default Frame Type is TYPE_II. If this does not match your IP network, change the Frame
Type by clicking the drop-down arrow and selecting SNAP. The available Frame Type choices
are TYPE_II and SNAP.     
						

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11 In the Ethernet group, enter the IP Address, Subnet Mask, and Gateway Address, unique to
your IP LAN, in the corresponding fields.
The IP address is your unique LAN IP address, and the Gateway address is the IP address of
the device connecting your MultiVOIP to the Internet.
Click OK when you are finished.
12 The Channel Setup dialog box is displayed. Its three tabs are used to define the voice/fax
channel interface, voice coder, fax parameters, and regional phone parameters (tone pairs)
for each channel.
Configure each channel for the type of interface you are connecting to.  The Interface tab
defaults to Channel 1 in the Select Channel field. To change the channel number, click the
drop-down arrow and the list of channels is displayed. Highlight the channel you want to
configure.
13 The Interface group defaults to FXS (Loop Start).  Select the interface option that corre-
sponds to the interface type being connected to the Voice/Fax Channel 1 jack on the back
panel of the MultiVOIP.
If you are connected to a station device; e.g., an analog telephone, fax machine, or KTS
telephone system to the Voice/Fax connector on the back of the unit, FXS (Loop Start) will
likely be the correct Interface option.
If the station device uses ground start, then choose the FXS (Ground Start) option. Refer to
the device’s user documentation.
If you are using an analog extension from your PBX, then choose the FXO option.  Check with
your in-house phone personnel to verify the connection type.
If you are connecting to an analog E&M trunk on your PBX, then choose the E&M option.
If you choose the FXO interface, the Dialing Options Regeneration group is enabled.  Check
with your local in-house phone personnel to verify whether your local PBX dial signaling is
Pulse or tone (DTMF). Then, set the Regeneration option accordingly.  
						

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For FXO-to-FXO communications, you can enable a specific type of FXO Disconnect -- either
current loss, tone detection, or silence detection. (Check with your in-house phone
personnel to verify the preferred type of disconnect to use.) For tone detection, you can
select from drop-down lists either one or two tones that will cause the line to be disconnected;
the person hanging up a call must then hit the key(s) that will produce those tones. For
silence detection, select One Way or Two Way, then set the timer for the number of sec-
onds of silence before disconnect. Note: the default value of 15 seconds may be shorter than
desired for your application.
If you choose the E&M interface, then the E&M Options group is enabled.  Check with your
local in-house phone personnel to determine if the signaling is Dial Tone or Wink and if the
connection is 2-wire or 4-wire.  If Wink signaling is used, then the Wink Timer is enabled with
a default of 250 milliseconds.  The range of the Wink Timer is from 100 to 350 milliseconds.
Consult with your local in-house phone personnel for this timer setting.
If you want to dedicate a local voice/fax channel to a remote voice/fax channel (so you will not
have to dial the remote channel), click the Auto Call Enable option in the Auto Call group.
Then enter the phone number of the remote MultiVOIP in the Phone Number field.
Note: After configuring a given channel (1 or 2), you can copy that channel’s configuration to
the other channel by clicking the Copy button. Everything on the Interface tab will be copied
to the other channel.
14 Repeat the above step to configure the interface type for voice/fax channel 2.
15 The Voice/Fax tab displays the parameters for the voice coder, faxing, DTMF gain, billing
charges for inbound and/or outbound calls, password authentication on inbound and/or
outbound calls, and auto disconnect which limits call duration.
16 To change the voice coder, first select the channel by clicking the Select Channel down arrow
and highlighting the channel number, then click the Voice Coder down arrow and highlight
your new voice coder entry.
If you changed the voice coder, ensure that the same voice coder is used on the voice/fax
channel you are calling; otherwise, you will always get a busy signal.
17 If you selected the FXO interface and are using touchtone dialing, you can set up the DTMF
gain (or output level in decibels - dB) for the higher and lower frequency groups of the DTMF
tone pair. Make your selections in the drop-down lists in the DTMF Gain group.  
						

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Note: Only change the DTMF gain under the direction of Multi-Tech Technical Support
supervision.
18 The Fax group enables you to send and receive faxes on the selected voice/fax channel. You
can set the maximum baud rate for faxes in the drop-down list in the Fax group. If you do not
plan to send or receive faxes on a given voice/fax channel, you can disable faxes in the Fax
group.
19 You can set up billing options for inbound and/or outbound calls by checking them in the
Billing Options group and then typing in the charge in cents per x seconds.
20 Password protection can be enabled for outbound and/or inbound calls on the selected voice/
fax channel. If you enable password Authentication on inbound or outbound calls, you need
to also enter a password of up to 14 numeric characters in the Password field.
A user attempting to access the voice/fax channel will be repeatedly prompted with a series of
two short tones. At this point they must enter the password from their dtmf keypad to access
the voice/fax channel.
21 The Automatic Disconnect option limits call duration to the number of seconds entered in the
Timer: (sec) field. The default value of 15 seconds can be changed to any other value up to
65,535 (roughly 18.2 hours).
Note: After configuring a given channel (1 or 2), you can copy that channel’s configuration to
the other channel by clicking the Copy button. Everything on the Voice/Fax tab will be copied
to the other channel.
If your country/region is not the default USA, click the Regional tab and proceed to step 22;
otherwise, proceed to step 23 to begin building your phone directory database.
22 To change the Tone Pairs on the Regional tab, click the Country/Region down arrow and
highlight your specific country or region.
The Tone Pairs group parameters change per your choice.  Click OK when finished. Proceed
to step 23 to begin building your phone directory database.  
						

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23 The Phone Directory Database dialog box is displayed. You will build your personalized
MultiVOIP Phone Directory in the following steps.
The MultiVOIP configured as a “Master” will contain the master database. The master data-
base has the phone numbers of all the MultiVOIP’s available for communication on an IP
network. This database is downloaded to each Slave MultiVOIP as it comes on-line.
Click Add (+) to begin building your phone directory database.
24 The Add/Edit Phone Entry dialog is displayed.
In the Station Information group, enter the unique phone number of the local device con-
nected to Channel 1 in the  Phone Number field (for example phone number 101).
25 The Description field is optional, but can be useful in associating the channel to the exten-
sion. If you wish, enter a description of your local phone number. This description serves to
identify the phone number you entered in the previous step (for example, “Jerry’s Desk”).
26 The Permit Hunting option enables the answering unit to roll over to a second channel if the
first channel is busy. Click Permit Hunting if you want the calls to roll over to a second voice/
fax channel.
Note: The Master MultiVOIP 
must have a static IP address that the remote MultiVOIP can
reference to obtain a downloaded copy of the master phone directory database.   
						

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27 In the MultiVOIP Identification group, enter the IP address of the Master MultiVOIP in the IP
Address field. For example, 204.22.122.118. Then obtain the 12-digit Node ID#
(0008005xxxxx) from the ID plate on the back panel of the MultiVOIP and  enter this number
in the Ethernet Node ID field. If the ID plate is missing or damaged, you can also Telnet to the
MultiVOIP and, on the MultiVOIP Telnet Server menu enter 1 to advance to the Main Menu,
then enter 3 for System Information where item 1 is the Ethernet Port Address you want to
enter in the Ethernet Node ID field.
28 Click OK and you are returned to the Phone Directory Database dialog box, which now
includes phone number 101 with its IP address, channel number and description.
29 Click Add (+) and the Add/Edit Phone Entry dialog box is displayed again.
30 Enter the phone number for the remote MultiVOIP in the Station Information group Phone
Number field. For example, 201.
31 Click the Description field and enter a description for the remote MultiVOIP phone number for
Channel 1. For example, “Hari’s Office.”
Note: If the remote MultiVOIP is located behind a proxy server that uses a dynamically
assigned IP address, select Dynamic (
disabling Static IP Address) and leave the IP Address
field blank. The Master MultiVOIP will 
learn the IP address when it is contacted by the remote
MultiVOIP.   
						

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32 Enter the IP address of the remote MultiVOIP in the IP Address field in the MultiVOIP Identi-
fication group. For example, 202.56.39.100.
33 Click OK and you are returned to the Phone Directory Database dialog box, which now
includes the second number and related information in the Phone Number list.
Note: If only Channel 1 is active, you must enter two phone numbers. The first number will be
the local MultiVOIP phone number for Channel 1, and the second number will be the remote
MultiVOIP phone number for Channel 1.
If both Channels 1 and 2 are active, four phone numbers will have to entered.
34 When you have finished, click OK to download the setup configuration to the MultiVOIP.