Motorola V66 User Guide

							159
Security 
Protecting the SIM Card
Your PIN (Personal IdentiÞcation Number) code protects the 
information stored on your SIM card. When the SIM PIN feature 
is activated, you must enter your SIM card PIN code each time 
you turn on the phone or insert a SIM card. Your SIM card PIN 
code is given to you by your service provider.
Unblock the SIM Card PIN Code
If you enter an incorrect SIM card PIN code three times in a row, 
your SIM card is disabled and your phone displays the message 
SIM Blocked. You need to enter a PIN unblocking key (PUK) 
code, which you can obtain from your service provider.
6OK (+) submit your password
Find the FeatureM> Settings > Security
> SIM PIN
PressTo
1
S scroll to On or Off
2SELECT (+) switch protection on or off
3keypad keys enter your SIM card PIN code
4OK (+) submit your code
PressTo 
						

							Security
160Caution: If the unblocking attempt is tried unsuccessfully 10 
times, the SIM card is permanently disabled and your phone 
displays the message 
SIM Disabled.
PressTo
1
* * 0 5 *open the PIN unblocking 
editor
Your phone prompts you to 
enter the 
PIN1 Unblock 
Sequence:
2PUK code
+ *
+ new PIN code
+ *
+ new PIN code
+ #
unblock the SIM card 
						

							161
Troubleshooting
Check these questions Þrst if you have problems with your 
phone:
QuestionAnswer
Is your battery 
charged? Do you 
see 
B in the 
display? The battery level indicator should have 
at least one segment showing (
C). If 
it does not, recharge your battery. (See 
ÒCharging the BatteryÓ on page 22 and 
ÒBattery UseÓ on page 32.)
Is the phone set 
to the proper 
frequency for 
your 
geographical 
region? Phones in different regions of the world 
use different frequencies to establish a 
network connection. If necessary, use 
the 
Network feature (see page 75) to 
reset your phoneÕs frequency to either 
1900 MHz or 900/1800 MHz when you 
travel to a new location. Be sure to 
press 
DONE (-) to complete the 
frequency change.
Do you have a 
valid SIM card 
inserted in your 
phone? If necessary, turn off your phone and 
make sure that you have inserted a valid 
SIM card. (See ÒInstalling the SIM 
CardÓ on page 19).
Does the handset 
have a signal? 
Do you see 
j in 
the display? The signal strength indicator should 
have at least one segment showing (
1). 
If it does not, move to an area with a 
stronger signal to use your phone.
Is the earpiece 
volume too low? While on a call, press the upper volume 
key on the side of your phone. 
						

							Troubleshooting
162The following refer to speciÞc problems:Is the other party 
unable to hear 
you? Your phone may be muted. Press 
UNMUTE (+) if necessary to unmute the 
phone.
Also, make sure that your phoneÕs 
microphone is not blocked by its 
carrying case or a sticker.
Has the phone 
been damaged, 
dropped, or 
gotten wet? Dropping your phone, getting it wet, or 
using a non-Motorola battery or battery 
charger can damage the phone. The 
phoneÕs limited warranty does not cover 
liquid damage or damage caused from 
using non-Motorola accessories. Was a 
non-Motorola 
battery or 
battery charger 
used? 
ProblemSolution
My phone was 
stolen. To  whom 
should I report 
this? Report a stolen phone to the police and 
to your service provider (the company 
that sends you your monthly wireless 
service bill).
I forgot my 
password.See ÒIf You Forget a Code or PasswordÓ 
on page 156.
QuestionAnswer 
						

							163
Troubleshooting 
I pressed the 
power key, but 
nothing 
happened. Be sure to press and hold P (the 
power key) until the display appears 
and you hear an audible alert (this 
could take a couple of seconds). If 
nothing happens, check that a charged 
battery is installed. (See ÒInstalling the 
BatteryÓ on page 21.)
The display says: 
Insert SIM Card 
or 
Check SIM Card 
even though I 
have inserted my 
SIM card in the 
phone.The SIM card may be incorrectly 
inserted. Check the SIM card to make 
sure that it is inserted properly. See 
ÒInstalling the SIM CardÓ on page 19.
Note: Be sure to turn your phone off 
and then back on after you re-insert the 
SIM card.
The display says: 
SIM Blocked. How 
do I unblock my 
SIM card? Call your service provider (the company 
that sends you your monthly wireless 
service bill) to obtain the PIN 
unblocking key (PUK) code. See 
ÒUnblock the SIM Card PIN CodeÓ on 
page 159.
The display says: 
Enter Unlock 
Code
. How do I 
unlock my 
phone? Enter the factory-preset unlock code 
(1234), or the last four digits of your 
phone number. (See ÒLocking and 
Unlocking Your PhoneÓ on page 157.) If 
this fails, call your service provider (the 
company that sends you your monthly 
wireless service bill). 
ProblemSolution 
						

							Troubleshooting
164My phone asks 
for an unlock 
code when I try 
to open a 
feature. The application you want is locked. If 
you own the phone but do not know 
the unlock code, see ÒIf You Forget a 
Code or PasswordÓ on page 156.
My phone does 
not ring. If you see 
t or y in the display, 
then the ringer is turned off. See
ÒRing/VibrateÓ on page 136.
Also, the ringer may be set to 
Silent 
even though your phone is set to a ring 
alert proÞle. See ÒCustomize an Alert 
ProÞleÓ on page 137.
My phone rings 
even though I 
selected the 
Silent (or 
Vibrate) alert 
proÞle. The ringer may be set to play a tone 
even though your phone is set to a 
silent alert proÞle. See ÒCustomize an 
Alert ProÞleÓ on page 137.
I tried to place a 
call and heard an 
alternating high/
low tone. Your call did not reach the wireless 
system. You may have dialed the 
number too soon after turning the 
phone on. Wait until the display shows 
the name of your service provider 
before making a call.
ProblemSolution 
						

							165
Troubleshooting 
I cannot send/
receive calls. Make sure that you have a phone signal 
(see the ÒSignal Strength IndicatorÓ 
item on page 27). Avoid electrical or 
radio interference, and obstructions 
such as bridges, parking garages, or tall 
buildings.
Your phone also may have the 
Call Barring feature turned on. If you 
know the unlock code, you can change 
this setting in the security menu
(
M > Settings > Security).
Also, check to be sure your SIM card is 
installed and working.
My phone has 
poor reception 
and drops calls. Make sure tha t your antenna is not bent 
or damaged.
Also, make sure you have a phone 
signal (see the ÒSignal Strength 
IndicatorÓ item on page 27). Stay clear 
of any obstructions such as bridges, 
parking garages, or tall buildings.
I cannot hear 
others on my 
phone. While on a call, press the upper volume 
key on the left side of your phone. Your 
phone display should show the volume 
increasing.
Also, make sure that your phoneÕs 
earpiece is not blocked by its carrying 
case.
ProblemSolution 
						

							Troubleshooting
166I cannot open my 
inbox. Before you can use text or information 
services messages, you must set up the 
appropriate inbox. See ÒSetting Up the 
Text Message InboxÓ on page 109.
How do I see the 
calls I sent or 
received? To see the most recent calls you dialed 
or received, open the ÒRecent CallsÓ 
lists:
M> Recent Calls
> Received Calls
or
Dialed Calls
My phone will 
not send 
voicemail 
commands, 
passwords, or 
other codes. Your phone sends commands and 
passwords as DTMF tones. You can set 
your phoneÕs DTMF tones to be 
Long, 
Short, or Off. If you have trouble 
sending numbers, check your DTMF 
setting.
1From the idle display, press:
M> Settings
> Other Settings
> Initial Setup
> DTMF
2Press S to scroll to Long or Short.
3Press SELECT (+) to select it.
ProblemSolution 
						

							167
Troubleshooting 
My phoneÕs 
display is too 
dark. You can use the Contrast Setting 
feature (see page 74) to change the 
level of contrast in your phone display.
You can also use the 
Backlight feature 
(see page 73) to change the length of 
time that your phoneÕs display backlight 
stays on, or to change the displayÕs 
backlight color.
My battery didnÕt 
last as long as I 
expected. What 
can I do to 
extend battery 
life? Your batteryÕs performance is affected 
by charge time, feature use, 
temperature changes, and other factors. 
For tips on extending your battery life, 
see ÒBattery UseÓ on page 32.
I am unable to 
record a voice 
note, voice 
name, or voice 
shortcut Try moving to a quieter location to make 
your voice recording. Hold the phone 
about four inches (10 centimeters) away 
from your mouth, and speak directly 
into your phoneÕs microphone in a 
normal tone of voice.
ProblemSolution 
						

							Troubleshooting
168I plugged the 
data cable into 
my phone but my 
phone did not 
beep. How do I 
know if the data 
cable is ready to 
go? The beep indicates that you are set up 
correctly. If you did not hear a beep, 
make sure that both ends of the data 
cable are connectedÑthe smaller end 
to your phone and the larger end to 
your computer. 
Finally, your computer may have 
deactivated the port to save power. Try 
opening an application that uses the 
port, like a fax or dial-up application, 
and your computer will automatically 
activate the port.
My phone 
beeped when I 
attached the 
data cable, but 
my fax and data 
applications 
donÕt work. Some wireless networks may not 
support data or fax transmission. If you 
are roaming on an unfamiliar network, 
this may be the case.
Also, remember that data and fax 
transmission usually requires a 
subscription. Call your service provider 
for more information.
ProblemSolution