Mitel Sx-50 Superset 4 User Guide

AUTOMATIC ANSWER 
AUTO ANS. The call will be answered automatically 
and not forwarded. However, if you are on another 
line at the time and do not answer the call, it will 
be forwarded. 
If I am in AUTO ANS, can I set up callbacks? 
Yes, you can set callbacks in Auto-Answer mode. 
However, when the callback rings you back, your 
prime line will ring normally. You will then have to 
answer the call as you would if Auto-Answer was 
not programmed on your set. 
If a call on key hold on the prime line...

CALLBACK-BUSY 
If an extension . . . 
is busy, you can have the system monitor it and 
call you when it becomes free. 
Note: It is possible to set callbacks on busy trunks 
(that is, when you get busy tone after 
dialing the external line access code and 
before the external number) only if the 
Automatic Route Selection option is NOT 
enabled on the system. 
To set up a Callback 
2573 BUSY 
CAMP ON 1 CALLBACK / OVERRlDE 1 SEND MSC / 1 HANG-UP 
While listening to busy tone: 
l Press CALLBACK 
You will...

CALLBACK-BUSY 
you answer the callback (lift your handset or press 
speaker.on/off), the extension you called will ring. 
In the case of a busy trunk group, your phone will 
ring when one of the trunks in the group becomes 
free and your set is idle (see note above). As soon 
as you answer, you will hear dial tone. 
If you do not answer, your callback request is 
automatically cancelled after the third regular ring. 
To cancel a Callback 
Occasionally you will find that once you have 
applied the...

CALLBACK-BUSY 
Can I set a second Callback on the same extension? 
You can set more than one request on the same 
extension, because the new callback cancels the 
one previously set. 
How long will a callback request stay in the telephone 
system, if the user does not call me back? 
The system automatically cancels all callback 
requests after 8 hours. 
What happens if a callback rings my phone but I’m away 
from my desk? 
If you do not answer your phone after the third 
regular ring, your callback...

CALLBACK-BUSY 
What happens if I have a telephone conversation with the 
person before the callback is completed? 
If you hold a telephone conversation (not a 
conference) with the person on whom you placed 
the callback before the callback is honoured, the 
callback is cancelled automatically. 
Are callbacks still in effect after a power failure? 
No. All callback requests are lost after recovery 
from a power failure. 
Can callbacks be set on Hunt or Ring Groups? 
No, they cannot be set on Hunt or Ring...

CALL FORWARDING 
You can forward y&r incoming calls . . . 
to another number by using Call Forwarding. 
Note: You can activate Call Forwarding at any 
time, provided that you programmed a type 
of Call Forwarding previously (See CALL 
FORWARDING - PROGRAMMING). 
To activate Call Forwarding 
l Press the select features key 
l Dial 1 
(Call forwarding is feature number 1). 
The type of Call Forwarding and the destination 
number currently programmed displays. 
l Press ON 
to activate the call forwarding...

CALL FORWARDING 
To check the type of Call Forwarding active on your set 
l Press the display key 
FWD 
EXIT DISPLAY... NAME CALL FWD 
REDIAL 
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:., :‘.‘:.lj:.::+:?I :~~:~li:“:.::1:~,i;i:ii: 
,.,,.. ,. ,.. 
l Press CALL FWD 
Your set will display the type of call forwarding 
that is currently active. If Call Forwarding is not 
activated, “FWD” is not displayed in the upper left 
corner, and your screen displays “NONE ACTIVE”. 
Call Handling Features Z-17  

CALL FORWARDING - PROGRAMMING 
You must first program . . . 
your call forwarding feature before using it. 
There are four types of Call Forwarding which you 
can program for your phone: 
l Always - This mode allows you to have all 
incoming calls redirected to another location. 
l Busy - Calls are forwarded only when Your set 
is busy. 
l No Answer - Calls are forwarded only when 
your set remains unanswered. 
l Busy/No Answer - Calls are forwarded when 
your set is either busy or unanswered. 
Note: You...

CALL FORWARDING - PROGRAMMING 
Or press NO 
if you do not want to program a number for this 
type of Call Forwarding. 
If you press NO, the system prompts you for the 
other types of Call Forwarding, until you press YES, 
in which case it will prompt you for the number 
you want your calls forwarded to. 
I FORWARDING TO: 
EXIT 
To forward to an internal number: 
l Dial the destination number 
Or press a speed call key 
, if the number is programmed under that key. 
To forward to an external number: 
l...

CALL FORWARDING - PROGRAMMING 
l Press SAVE 
The system memorizes the type of Call Forwarding 
you programmed. FWD displays in the upper left 
corner of the Feature Display as a reminder. 
You will also be reminded that you have set Call 
Forward Always by hearing Interrupted Dial Tone 
(several rapid pulses followed by regular dial tone) 
when you lift your handset (or press the line select 
key in handsfree mode) to use the phone. 
Questions about Call Forwarding 
Can I forward my calls to an external...