Mitel Sx-2000 Llightware 32, Release 1.0 Technicians Handbook

Troubleshooting and Repair
151
Troubleshooting
6. Configure the customer data entry forms
- If you are installing the CEPT or DS1/T1 Formatter II 
variants, deprogram the previous CEPT or DS1 card 
and reprogram the new card in the System 
Configuration form. The CEPT Formatter II card and 
the DS1/T1 Formatter II cards are identified as 
“Universal E1” and “Universal T1” respectively.
-  Program the CEPT or DS1/T1 Formatter II cards the 
same as for regular trunk programming.
It is recommended that you...

Technician’s Handbook
152
9. Test the card
- Inspect the faceplate LEDs to verify that the card is 
functioning.
Note:The replacement cards may take longer to boot-up than older card 
versions.
- Open a maintenance window and verify that the trunks 
associated with the corresponding channels are all in 
idle state.
10. Upgrade or re-install the software:
Upgrades for the CEPT and DS1/T1 Formatter II cards 
are done from the main controller each time its software 
is upgraded. You can also use the force...

153
Chapter 6
Routine Maintenance 

Technician’s Handbook
154 

Routine Maintenance
155
Routine
Maintenance
Is the System Healthy?
Non-redundant Healthy System Checklist
No alarms present
No database errors
DBMS Check is scheduled
DBMS Status initialized flag is ON
Programmed Reboot is scheduled
DATA SAVE backup is on RSD
Hard drive backup is on RSD
Redundant Healthy System Checklist
No alarms present
No database errors
DBMS Check is scheduled
DBMS Status initialized flag for both planes is ON
Redundant File System is enabled and in synch on
both planes
Activity...

Technician’s Handbook
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Is the System Secure?
No SECURITY alarms are present
Passwords and usernames have been changed
Passwords and usernames are recorded and stored
securely
Password expiry timer is set
CDE Form Access Authorization is complete
Account codes are programmed
SMDR records have been checked for irregularities
Auto Logout timer is set
Class of Restriction (trunks) is programmed correctly
Voice mail system is secure
Auto attendant is secure
DISA is secure
Call forwarding is secure 

Routine Maintenance
157
Routine
Maintenance
Checking a Non-redundant System
1. Log on to the maintenance terminal and select 
maintenance mode.
2. Enter the following commands:
SH ST ALChecks for system alarms. There 
should be no alarms. If alarms are 
present, see Flowchart 3: An Alarm is 
Present on page 120.
DBMS STATChecks the status of the initialized 
flag. The flag should be on if the 
system is in sync. If the flag is off, 
enter DBMS SAVE from the active 
plane.
PROG R DISDisplays the scheduled...

Technician’s Handbook
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Checking a Redundant System
1. Log on to the maintenance terminal and select 
maintenance mode.
2. Enter the following commands (first from the active 
plane, then from the inactive plane):
FIL STAT REDIndicates whether the database on 
both drives are IN SYNCH, OUT OF 
SYNCH, or ISOLATED. The 
databases should be IN SYNCH. If 
both planes are not IN SYNCH, see 
Table 25: Status of Redundant File 
System on page 125.
Note: It takes approximately 15 
minutes for both planes to...

Routine Maintenance
159
Routine
Maintenance
ACT SW SCHEDDisplays the scheduled automatic 
activity switching. The default is 2:15 
a.m. daily.
ME SChecks the status of the 
communication links. All 
communication links should be open.
ME MATEChecks the status of the mate 
communication links. All links should 
be open.
PCM TOChecks for circuit switch link faults. 
There should be no faults.
ACT FRE STATDisplays the Activity Freeze Status. 
Activity Freeze should be off. 

Technician’s Handbook
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Making Your System Secure
1. Log on to the maintenance terminal and select 
maintenance mode.
2. Change your username and password if either of these 
warnings appears:
“Expired password in use!”
“Default username and password in use!”
3. If someone with login privileges has left the company, 
change the usernames and passwords at ALL levels.
Change the SYSTEM, INSTALLER, MAINT1, and 
MAINT2 usernames and passwords by using the 
DISPLAY USERNAMES, RESET USERNAMES, 
RESET...