Mitel Sx-100, Sx-200 Superset 3, Superset 4 User Guide

							Transferring Calls : 
When the busy extension user hangs-up, his/her 
phone rings and the waiting call is connected 
automatically. 
If there is no answer after a time-out period, the 
transferred call recalls and rings your extension. 
If you want to introduce the caller Wait until the ringing extension is answered. 
Introduce the caller 
Press speaker on/off key (2) 
if you are in handsfree mode. 
or replace handset 
The caller is transferred. 
To retrieve a held call 
Press cancel key (3) You are reconnected with the held call.  
						

							Finishing Calls 
To finish a call 
Replace 
handset 
or press speaker on/off key (1) 
if speaker is in use. 
or press cancel key (2) during speaker operation when no one is on 
temporary hold. 
12  
						

							Placing a Call on Hold 
~____ 
I 
To place a call on hold 
Advise the caller of the pending hold 
Press the hold key (1) 
The indicator lamp next to the line on hold flashes. 
An outside caller will hear music if the Music-on-Hold 
feature is available on your system. 
To retrieve a call from hold from any 
SUPERSET 3 set 
Press appropriate flashing line select 
key 
(2) 
You are connected to the held call. 
2-13  
						

							Up to six parties and the originator may be brought together in a 
conference call. 
To set up a conference call 
You are connected with a call. 
Press frans/conf key (1) The call is placed on temporary hold. 
Dial each number manually from dial key 
pad, or press required speed call key (2) 
If the number is busy or unanswered, press cancel key (3) to retrieve the held call. 
If the number is ringing, wait until the ringing 
telephone is answered. 
Press swap key (4) if you want to place the current caller on hold and 
speak to the original party privately. 
Press tram/cord key (1) You now have a conference. 
2-14  
						

							Conference Calls 
To exit from a conference call 
Press speaker on/off key (5) if you are in handsfree mode. 
or replace handset 
The parties are now connected together and you are 
released from the call. 
; ~- 
: 
1. 
,, 
2-15  
						

							Frequently dialed extension or outside telephone numbers may be 
saved for automatic dialing. 
Normally, when you press a speed call key, your own line is selected 
automatically. To place a call on another line, preselect a free line, then 
press the speed call key. 
To use a speed call key 
Press required speed call key (1) The stored number is dialed for you automatically. 
To assign a speed call key 
Press program/save key (2) 
Press required speed call key (1) 
Enter digits to be saved 
For more information on how to save a number, see 
Organizing speed call numbers. 
2-16  
						

							Speed Calling 
/ 1 
Press cancel key (3) if you’ve made a mistake and want to leave the 
previously saved number intact. : : 
: 
.‘. 
Press program/save key (2) The new number is now saved. 
Record identity of new number Carefully remove the clear plastic card cover and 
write the number identity on the line next to the 
speed call key. 
Organizing speed call numbers 
Avoid confusion by writing down long numbers 
exactly as you would dial them. 
For example, a typical long-distance telephone 
number would be dialed as follows: 
9 + 1 + 613 + 5550000 
1 1 lLg;;~;;~;;ber 
outside line access number 
These are some special codes that can be inserted 
into the saved telephone number: 
>kl - This causes automatic dialing to be suspended 
for 5 seconds, and is used to allow telephone 
exchange equipment to prepare for reception 
of more digits. 
>le2 - Used wherever you have to wait for dial tone. 
You may find that in some areas, >kl is more 
useful than >k2. 
*3 - Indicates where in the number string, a 
predialed sequence will be inserted. This code 
must be followed by a l-digit number (between 
1 and 9) that specifies the quantity of digits to 
be dialed manually. 
>k5 - Used for an intercom number. Dial the 
extension number of another Superset set, plus I.:’ 
>k5. These calls are routed to the other set’s j’ 
speaker, even if the set is busy. 
2-17  
						

							Automatic Dial (cont’d) 
r-----~ 
7 
The following example illustrates the use of *3. 
The general number for directory assistance is: 
1 + (area code) + 5551212 
The area code determines which area you are making 
the enquiry in and is unknown until you require 
assistance. With the set, you can save the number 
and make use of the >le3 code to suspend dialing until 
you dial the area code from the keypad. 
In this case, write down the number 
9 + 1 + *3 + 3 + 5551212 
where, 
>le3 suspends dialing until you’ve dialed the area 
code from the keypad. 
3 tells the set to wait for three digits to be dialed 
manually. 
After pressing a key with >le3 saved in the number, 
you hear a beep prompting you to dial digits 
manually. If the quantity of digits you now dial is less 
than the quantity specified when the number was 
saved, press # and dialing will begin. 
Based on the above example, if you want to call the 
Toronto directory assistance: 
Press appropriate speed call key 
Listen for beep. 
Dial 416 
The Toronto area code. 
The system dials 9 1 416 5551212 automatically. 
Note: If your system has the Automatic Route 
Selection feature, do not store >k codes for 
outside numbers. 
2-18  
						

							- And More! :. 
/ 
Many other features are provided by MITEL SUPERSWITCH systems 
that you can access by dialing simple codes. 
For complete information about these features and how to use them, 
refer to Extension Features Operation (PN91 lo-034-002-NA). 
Some of the features described in the regular telephone section are 
activated by a switchhook flash; that is, pressing then quickly releasing 
one of the switchhook buttons. When implementing these features using 
a SUPERSET 3 set, substitute the tran.s/conf key for the switchhook 
flash.  
						

							Speed Call List 
Name 
I 
Memory 
code 
10 
16 
36 
42 
56 
62 
63