Mitel Sx-100, Sx-200 Superset 3, Superset 4 User Guide

							User 
Gu.ide  
						

							Introduction 
_~ 
Welcome to the Mite1 SUPERSWITCH@ system. 
In the days ahead, you’ll be able to explore the many 
features provided with your system. 
With the SUPERSET qTM telephone set, you’ll discover 
that advanced call-handling is only a touch-of-a- 
button away. 
We’ve prepared this guide so that you’ll know exactly 
how to use the SUPERSET 3TM or SUPERSET 4 set. 
The features available on your system have been 
specially selected by your company and may not 
include all the features described in this guide. 
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							SUPERSET 4  
						

							Contents 
Your SUPERSET 4 
Overview 
Line Select Keys 
Line Displays 
Handsfree Operation 
Placing a Call 
Answering Calls 
Placing a Call on Hold 
Transferring Calls 
Finishing Calls 
Speed Calling 
Conference Calls 
UCD Agent 
Sub-attendant 
And More! 
ADD HELD 
BACKGROUND MUSIC 
CALLBACK 
CALL FWD 
CAMP ON 
CANCEL 
CONF 
HANG-UP 
MSG 
NAME 
NIGHT ANS 
OVERRIDE 
PAGE 
PRIVACY REL 
PROGRAM 
REDIAL 
RELEASE 
REMINDER 
SEND MSG 
SPEED CALL 
SPLIT 
SWAP 
SWAP CAMP ON 
TRANSCONF 
1:FWD 
2:N0 DIST’B 
3:AUT0 ANS 
4:MSG 
5:ACC Page 
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							Your SUPERSET 4 
.._. ,. _ I 
Overview 
1 Speaker Volume Control 
Used to increase or decrease the speaker volume. 
2 Ringer Volume Control 
Increases or decreases the ringer volume. 
3 Line Status Display Used to display status of the line assigned to the 
corresponding key. 
4 Speed Call Keys and Line Select Keys 
These keys may be assigned as internal or 
outgoing lines. The remaining keys can be used 
as speed call keys. 
5 Hold Key Used to place a line on hold. 
6 Feature Display 
A liquid crystal display used to display prompts 
and messages. 
7 Feature Keys 
Six unmarked feature keys used to activate the 
corresponding feature named in the feature 
display. 
6 Microphone A sensitive microphone for handsfree set 
operation. 
9 Ringer Pitch Control Used to adjust the pitch of the ringer, making it 
easy to identify your set when it’s ringing. 
Accessible through a hole in the base of the set, 
the control can be adjusted with a screwdriver. 
10 Supplementary Feature Keys display 
Used in conjunction with other keys to display 
saved numbers, call forward settings, identities of 
lines and calling or camped-on parties. To clear / 
the display, press EXIT feature key. 
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							select features 
Used to select and enable or disable 
supplementary features in the features display. 
speaker on/off 
Used for handsfree SUPERSET 4 set operation. 
mic. on/off 
Used to switch the microphone ON or OFF. 
Dial Key Pad A standard 12-key telephone dial pad. 
Handset Used for private conversations. 
Speaker Both ringer and voice outputs share the same 
speaker. There are separate volume controls for 
ringer and voice. 
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							Your SUPERSET 4 (cont’d) 
Line Select Keys 
Normally, when you lift the handset or press the 
speaker on/off key, your own line is selected 
automatically. 
To place or answer a call on a different line, press 
appropriate line select key. You may have lines on 
your set which are assigned to other sets. Your 
conversations on these lines will be private, unless 
you add another user to the conversation by using 
system feature. 
Line Displays 
the 
a 
When a line is the line status display appears 
as shown below 
Idle 
cl 
Called (incoming call) q q 0 q Alternating 
Busy 
M 
Busy at another extension 
ml 
On Hold 
a 0 a q Flashing 
On Hold at another extension q 0 q 0 Flashing 
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							Handsfree Operation 
To change from handset to speaker operation 
Press the speaker on/off key (1) and 
replace handset 
Continue your conversation handsfree. 
To change from speaker to handset operation 
Lift the handset The speaker and microphone are now disabled. 
To consult privately during speaker operation 
Press microphone on/off (2) Speaker is still in use but microphone is now 
disabled.  
						

							Placing a Call 
‘o place a call to another extension 
Obtain dial tone Lift handset, 
or press speaker on/off key (1) 
and either dial extension number, 
or press a speed call key 
(2) if the number has been saved for speed calling. 
or dial the required number without lifting the handset. 
‘o place a call to another extension - Intercom 
Press an intercom speed call key  
						

							Placing a Call 
To place a call to an outside number 
Obtain dial tone Lift handset, 
or press speaker on/off key (1) 
and either dial extension number 
or press a speed call key (2) 
if the number has been saved for speed calling. 
or press REDIAL (3) if the number is the last number you dialed. 
or press CALL (4) 
if you are returning a call in response to a message. 
If your own line is free, the line is selected 
automatically; otherwise select a free line select 
key (2) and dial a number from the Dial Key Pad. 
If the line indicator next to the line select key is lit, 
someone else is using that line. 
or dial the required number without lifting the handset. 
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