Mitel Sx-100, Sx-200 Superset 3, Superset 4 User Guide

							Contents 
Your SUPERSET 3 
Overview 
Feature Keys 
Line Select Keys and Indicators 
Placing a Call 
Answering Calls 
Handsfree Operation 
Transferring Calls 
Finishing Calls 
Placing a Call on Hold 
Conference Calls 
Speed Calling 
And More! . . . 
how to use the many other features 
provided by your MITEL SUPERSWITCH 
communications system Page 
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							Your SUPERSET 3 
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Overview 
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6 Handsfree 
Speaker key and microphone switch. 
hold Key 
Used to place current call on hold. 
Feature Keys Five keys for automatic feature selection. 
Volume Control Controls the speaker and ringer output. 
Handset 
Used for private conversations. 
Speed Call Keys Used for saving up to 12 extension or outside 
numbers for automatic dialing. 
Line Select Keys and Indicators Used to select one of three lines. 
Dial Key Pad A standard 1Bkey telephone dial pad. 
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							Your SUPERSET 3 
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Feature Keys 
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hold :. :: Used to place a call on hold, thus freeing you to : :‘.: 
replace the handset or place another call. 
swap Used to alternate between a call on hold or 
camped-on and the current call. 
trans/conf Used to transfer a call or to set up a conference. 
redial 
Used to redial the last manually dialed outside 
number. 
cancel (1) Used to cancel an unsuccessful transfer (i.e. busy) 
or conference call. The caller on temporary hold 
is automatically retrieved. 
(2) Also used to abort speed call key programming. 
(3) Acts as a hang-up during speaker operation when 
the handset is on-hook. 
program/save Used to program and save new numbers for 
automatic dialing. 
speaker on/off Used for handsfree SUPERSET 3 set operation. 
microphone on/off Used to switch the microphone ON or OFF for private 
local conversation during a handsfree call. 
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							Your SUPERSET 3 (eont’d) 
Line Select Keys and 
One of these 
Indicators i : 
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line select keys is your own prime line ! .-. 
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(directory number). Normally, when you lift the 
handset or press the speaker on/off key, your own 
line is selected automatically. 
The remaining select keys are assigned by the system 
manager as one of the following types of lines: 
Personal Outgoing Line This is another appearance of your prime line, except 
that incoming calls ring your prime line leaving this 
line free to place outgoing calls. 
Key Line 
This line is shared by other extensions, An incoming 
call may ring all the extensions sharing this line and 
any extension user can answer the call. Only one 
person can use a key line at any given time; all other 
people trying to place a call will receive busy tone. 
You can retrieve a call on hold from any extension 
sharing this line. 
Multiple Call Line This line shares its directory number with other 
extensions. 
An incoming call may ring all the extensions sharing 
the line and any extension user can answer the call. 
All the extension users sharing the line may access 
this line simultaneously. 
If you place a caller on hold, no other extension user 
may retrieve the call from hold. 
Direct Trunk Select (DTS) When a DTS line is accessed, you are connected 
automatically to an outside Central Office (CO) trunk. 
Only one person can use a DTS line at any time. You 
can transfer a call with the trans/conf key. 
Direct Line Select (DLS) 
This line is like a DTS line but you cannot transfer a 
call with the trans/conf key. However, if you place a 
call on hold with the red hold key, the call can be 
retrieved by another extension sharing the line. ::: 
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							Your SUPERSET 3 (cont’d) 
Private Line 
This is your own personal line and it does not appear 
elsewhere on the system. $:;i :.:-:.: I..I.- 
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When a line is the line status display is 
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Idle unlit 
Busy lit 
Ringing flash 
Held fast flash  
						

							Placing a Call 
ormally, when you lift the handset or press the speaker on/off key, 
)ur own line is selected automatically. 
3 place or answer a call on a different line, press the appropriate line 
?lect key. If the line indicator above the line key is lit, someone else is 
sing that line. 
‘o place a call to another extension 
Obtain dial tone 
Lift handset, 
or press speaker on/off key (1) 
and either dial manually 
or press a speed call key (2) 
if the number has been saved for automatic dialing. 
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							Placing a Call 
To place a call to an outside number 
Obtain dial tone 
Lift handset, 
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or press speaker on/off key (1) 
Obtain outside line Dial Trunk Access Code or press a free line select 
key. 
and either dial manually, 
or press a speed call key (2) 
if the number has been saved for automatic dialing. 
or press REDIAL (3) 
if the number you wish to dial is the same as the last 
manually dialed outside number. 
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							Answering Calls 
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new call arriving at your SUPERSET 3 set flashes a line indicator 
imp, and may ring the incoming call bell. 
‘0 answer a call 
Either lift the handset and speak with the caller privately, 
or press the speaker on/off key (1) 
and speak with the caller in handsfree mode. 
or press the flashing line select key (2) 
and speak with the caller in handsfree mode.  
						

							To change from handset to speaker operation 
Press the speaker on/off key (1) and 
replace handset 
Your conversation continues in handsfree mode. 
To change from speaker to handset operation 
Lift the handset 
The speaker and microphone are now disabled. 
To consult privately during speaker operation 
Press microphone on/off (2) 
Speaker is still in use but microphone is now 
disabled. i”:. 
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							Transferring Calls 
‘o transfer a caller to another extension 
Advise caller of pending transfer 
Press trans/conf key (1) 
The call is placed on temporary hold. 
Dial the number manually from the dial 
key pad 
If the selected extension is ringing or busy 
and you need not introduce the caller 
Press speaker on/off key (2) 
if you are in handsfree mode. 
or replace handset 
The caller is transferred to the ringing extension. 
The busy extension user hears two quick beeps 
indicating a waiting call. 
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