Mitel Sx-100, Sx-200 Superset 3, Superset 4 User Guide

							Answering Calls 
/hen a new call arrives at your set, the appropriate line status display 
ashes and the set may ring. 
-0 answer a call 
Either lift the handset and speak with the caller privately. 
or press the speaker on/off key (1) 
and speak with the caller in handsfree mode. 
or press the flashing line select key (2) and speak with the caller in handsfree mode. 
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							Placing a Call on Hold 
1 
To place a call on hold 
Advise the caller 
Press the hold key (1) 
The indicator lamp next to the line on hold flashes. 
To retrieve a call from hold from another 
SUPERSET 4 set with that line appearance 
Press appropriate flashing line select 
key 
(2) 
You are connected to the held call. 
Note: You may dial a call pickup code. 
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							llansferring Calls 
J 
o transfer a caller to another extension 
Advise caller of pending transfer. 
Press TRANSKONF (1) The call is placed on temporary hold. 
Dial the number manually from the dial 
key pad 
or press appropriate speed call key (2) 
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							Transferring Calls 
If the selected extension is ringing or busy 
and you do not wish to stay on the line - 
Press RELEASE (3) 
The caller is transferred to the ringing extension. 
The user of the busy extension hears two quick beeps 
indicating the waiting call. When the busy extension 
user hangs up, his/her phone rings and the waiting 
call is connected automatically. 
If there is no answer after a time-out period, the 
transferred call returns and rings your extension. 
If you wish to stay on the line Wait until the ringing extension is answered. 
Speak with the extension user 
Press speaker on/off key (4) 
if you are in handsfree mode, 
or replace handset 
The call is transferred. 
To retrieve a held call 
Press CANCEL 
You are reconnected with the held call. 
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							Finishing Calls 
-0 finish a call 
Replace handset 
or press speaker on/off key (1) 
if speaker is in use. 
or press HANG-UP (2) 
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							Speed Calling 
Frequently used extension or outside telephone numbers may be saved 
for automatic dialing. 
To organize a number for speed calling 
Before you save a number, follow the given example 
and write down long numbers exactly as you would 
dial them. 
For example, a typical long-distance telephone 
number would be dialed as follows: 
9 + 1 + 613 + 5550000 
( ( L-‘z2T&yAY;;;e;ber 
outside line access number 
These special codes can be inserted into the saved 
telephone number: 
*cl - Used to suspend speed dialing for 5 seconds to 
all telephone-exchange equipment, to prepare 
for reception of more digits. 
*2 - Used to wait for dial tone. (You may find that in 
some areas, >kl is more useful than >k2.) 
*3 - Used to insert a predialed sequence. This code 
must be followed by a l-digit number (l-9) that 
specifies the quantity of digits to be dialed 
manually. 
>k5 - Used for an intercom number. Dial the 
extension number of another SUPERSET, plus 
>k5. These calls are routed to the other set’s 
speaker, even if the set is busy. 
Note: If your system has the ARS feature, do not 
store >k codes for outside numbers. 
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							Speed Calling (cont’d) 
The following example illustrates the use of >le3. The 
general number for directory assistance is: 
1 -I- (area code) + 5551212 
The area code determines which area you are making 
the inquiry in, and is unknown until you require 
assistance. With the set, you can save the number 
and make use of the >le3 code to suspend dialing until 
you dial the area code from the keypad. 
In this case, write down the number 
9 + 1 + >k3 + 3 + 5551212 
where, 
>le3 suspends dialing until you’ve dialed the area 
code from the keypad. 
3 tells the set to wait for three digits to be 
dialed manually. 
After pressing a key with >le3 saved in the number, 
you hear a beep prompting you to dial digits 
manually. If the digits you dial are less than the 
quantity specified when the number was saved, press 
# and dialing will begin. 
Based on the above example, if you want to call the 
Toronto directory assistance. 
Press appropriate speed call key 
Listen for beep. 
Dial 416 
- the Toronto area code. 
The system dials 9 1 416 5551212 automatically. 
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							To use a speed call key 
Press a speed call key (3) The stored number is dialed for you automatically. 
To assign a speed call key 
Press PROGRAM (1) 
Press SPEED CALL (2) 
Press required speed call key (3) 
Enter digits to be saved 
from the dial key pad. 
Press EXIT (1) to abandon the new entry leaving the previously 
saved number intact. 
Press SAVE (5) The new number is now saved. 
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							Conference Calls 
A conference call may include up to seven parties. 
To set up a conference call 
Press TRANWCONF (1) The call is placed on temporary hold. 
Dial extension number using dial key pad 
or press required speed call key (2) 
If the number is busy or unanswered, press 
CANCEL (3) to retrieve the held call. 
If the number is ringing, wait until the ringing 
telephone is answered. 
Press CONF (1) 
You now have a conference. 
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							Conference Calls 
.~ 
,.--I- 1 
To speak privately with one party in a conference 
Press SPLIT (4) You are connected to one party and the other party is 
placed on temporary hold. 
To alternate between callers 
Press SWAP (4) 
You are connected to the held party and the other 
caller is placed on temporary hold. 
To exit from a conference call 
Replace handset 
or press HANG-UP (5) 
or press speaker on/off key (6) 
if in handsfree mode. You are released from the call. 
The callers are connected together. 
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