Mitel Sx-100, Sx-200 Attendant Console Guide

							-‘- 
CONNECTING, AN OUTGOING 
CALL TO A PARTY ON HOLD 
1 
0 Dial the number of the required 
party 4 Source display shows: 
0 The number and class of the called 
0 ANSWER lamp lights 
party 
0 DESTINATION lamp lights 
2 5 
Destination display shows: 
Destination display shows: 0 The number and class of the party 
OThe number and class of the called who was on hold 
party @You are connected to the party who 
0 You are connected to the called was on hotd (ATT lamp lit) 
party (ATT lamp lit) 
After called party answers: 
6 0 Press RELEASE key 
0 Source and Destination displays 
3 0 Press appropriate HOLD key clear 
0 HOLD lamp goes out 0 ANSWER and DESTINATION lamps 
go out 
0 Called party is connected to the 
party who was on hold 
A20  
						

							CALL SPLITTING 
Whenever you have both a source party 
and a destination party on the console, 
you may talk to each party privately, or 
to both the source and destination 
parties at the same time, by pressing 
the SOURCE, DESTINATION or BOTH 
keys. 
To talk to the Source party privately: 
1 0 Press SOURCE key 
0 SOURCE lamp lights 
0 DESTINATION lamp goes out 
To talk to the Destination party 
privately: 
2 0 Press DESTINATION key 
0 DESTINATION lamp lights 
0 SOURCE lamp goes out To talk to both Source and Destination 
parties simultaneously: 
3 0 Press BOTH key 
0 BOTH lamp lights 
0 SOURCE and DESTINATION lamps 
go out 
4 @The ATT lamp in the Source and 
Destination displays will always 
show you the party or parties to 
which you are connected  
						

							SINGLE DIGIT DIALING 
A number of facilities in the hotel/ 
motel (room service, restaurant, etc.) 
may be assigned a special single digit 
code. To dial any of these services: 
1 0 Dial required single digit 
@ANSWER lamp lights 
0 DESTINATION lamp lights 
2 Destination display shows: 
0 The single digit number dialed 
@ATT lamp lit 
4 Destination display shows: 
0 The digit dialed and -I 
0 Class of calling extension 
0 Called station is ringing 
(RING lamp lit) 
5 0 Press RELEASE key 
0 ANSWER and DESTINATION lamps 
go out 
0 Destination display clears 
3 0 Dial # 
A22  
						

							ADDITIONAL FEATURES  
						

							YOU may connect the call to an 
extension.  
						

							VERIFIABLE ACCOUNT CODES 
Storing new codes: 
1 0 Dial >tc210, class of service (if 
required) 
0 Press RELEASE key 
0 Or press >k to enter another 
account code 
0 Or press # to delete the account 
code 
Displaying stored codes: 
2 0 Dial *211, account code 
0 Press >k to display the next code 
0 Press # to scroll remaining digits 
for account codes containing more 
than 12 digits To activate or deactivate account 
codes: 
3 0 Dial >)
						

							AUTOMATIC ROUTE 
SELECTION (ARS) 
1 
0 Dial ARS code 
l ANSWER lamp lights 
0 DESTINATION lamp lights 
2 0 Dial directory number 
0 Ringback tone 
l lf you hear three quick beeps, all 
available outgoing lines are busy, 
EXCEPT the most expensive one. You may: 
- place the call again, later 
- stay on the line; your call will be 
placed on the most expensive 
route 
Destination display shows: 
0 Trunk number 
*ATT lamp lit 
:_ 
i:- :-‘-. 
..: _:: 
.,:.:. 
..- 
!  
						

							CALLBACK 
- 
- 
- 
you may be asked to cancel all callback 
arrangements set up by extensions: 
i 
l Dial *4 
0 ANSWER lamp lights 
g DESTINATION lamp lights 
2 
Destination display shows: 
I t 
0 L 7 
0 ATT lamp lit 
3 
All 
l Dial # 
l Press RELEASE key 
0 ANSWER lamp goes out 
0 DESTINATION lamp goes out 
outstanding callbacks are cancelled-  
						

							CALL FORWARD 
You have been asked to set up call 
forwarding for an extension: 
1 @Dial *II followed by the number of 
the extension requesting the call 
forwarding 
@ANSWER lamp lights 
0 DESTINATION lamp lights 
2 Source display shows: 
l The number of the requesting 
extension and existing call 
forwarding code, if any 
3 Destination display shows: 
0 The number to which the calls are 
to be forwarded, if any 
l ATT lamp lit 
4 0 Dial the required call forwarding 
code 
1 - Call Forward - Busy 
2 - Call Forward - Don’t Answer 
3 - Call Forward - Follow Me 4 - Call Forward - Busy/ 
Don’t Answer 
0 Dial the extension or hunt group 
number to which the calls are to be 
forwarded or Speed Call Access 
Code and Table Number for 
external call forwarding 
5 Source display shows: 
@The number of the requesting 
extension and the selected call 
forwarding code 
6 Destination display shows: 
OThe number to which the calls are 
to be forwarded 
0 ATT lamp lit 
7 0 Press RELEASE key 
0 ANSWER and DESTINATION lamps 
go out 
0 Source and Destination displays 
clear 
-. :_ 
. . . .  
						

							CALL FORWARD (CANCELLING) 
f 
You have been asked to cancel the call 
forwarding assigned to an extension: 
1 
l Dial *ll followed by the number of 
the extension for which call 
forwarding is to be cancelled 
l ANSWER lamp lights 
0 DESTINATION lamp lights 
2 Source display shows: 
0 The number of the requesting 
extension and the existing call 
forwarding code 
3 Destination display shows: 
l The number to which calls are to 
be forwarded or E.C.F. for External 
Call Forwarding 
l ATT lamp lit 
4 0 Dial # 
0 Destination display clears 
5 Source display shows: 
0 Number of the requesting extension 
6 0 Press RELEASE key 
0 ANSWER and DESTINATION lamps 
go out 
0 Source display clears