Mitel Sx-100, Sx-200 Attendant Console Guide

							UNIFORM CALL DISTRIBUTION 
Uniform Call Distribution allows 
incoming calls to be directed to,a group 
of extensions. If all agents are busy, 
the caller can listen to recorded 
announcements until an agent becomes 
available. A caller can also be directed 
to an overflow position, another group 
of extensions, an extension or console. 
To assign an equipment number to a 
tape recorder or player: 
0 Dial *230/equipment number/* (to 
move on to the next group) To assign an equipment number to a 
recorded announcement card channel: 
0 Installation Note: assign two 
equipment numbers for each 
message; i.e., the second and sixth 
port of the appropriate card slot 
0 Dial *23l/equipment number/* (to 
move on to the next group)/# (to 
delete announcement equipment 
number) 
Dl : ;.  
						

							To review all recordings: To assign a DID intercept recording: 
0 Dial >le232>k (to move on to the next 0 Dial *233/recording group access 
grow) code 
where 0 = tape recorder or player 
1 = recorded announcement group 
/. 
D2  
						

							RECORDED ANNOUNCEMENTS 
To record an announcement: 
0 Dial *240/recorded announcement 
card equipment number/* 
0 Wait until you hear a short beep. 
Record announcement by speaking 
into your handset 
NOTE: You may not be able to record 
over an existing announcement. Contact 
your service representative. 
To playback an announcement: 
0 Dial sk24Vrecorded announcement 
card equipment number/* 
0 Listen for announcement through 
the console handset 
0 If you hear busy tone, the recording 
is in use 
0 To record an announcement on a 
tape recorder, refer to the 
manufacturer’s instructions To set how long a customer listens to 
an announcement in a recording group: 
0 Dial *242/recording group access 
code/listening time 
Sample Display: 
where 220 = recording group 
access code 
08 = listening time 
(O-99 seconds) 
D3 
: -.- 
.: _. 
:?_  
						

							RECORDED ANNOUNCEMENTS 
To set the order for the recorded 
announcements and the delay between 
the messages, provided to customers 
who call an agent group: 
0 Dial *243/agent group access 
code/announcement playing order 
(l)/recorded announcement access 
code/listening time before 
recording starts (01-99 seconds) 
Sample Display To store additional announcements: 
0 Dial * (to move on to the next 
announcement)/announcement 
playing order (2)/overflew position 
access code/listening time before 
recording starts (O-99 seconds) 
(optional) 
To store announcements 3 and 4: 
0 Dial >k3 (or >1 . . .  
						

							RECORDED ANNOUNCEMENTS 
To display recorded announcements 
assigned to an agent group: 
0 Dial *244/agent group access 
code/recorded announcement 
number (I-4)/*(to review next 
announcement in the chain). 
To delete all data associated with an 
agent group (for example, Maximum 
Mean Time to Answer, overflow 
position, recording group number and 
delay between announcements): 
0 Dial >1
						

							ALARMS  
						

							ALARMS 
Whenever an alarm is detected, one of 
the following alarm lamps will flash: 
MAJ CON MIN 
ALARM 
3 0 The busy lamp field display 
changes to show the extensions 
that are locked-out and the trunks 
that have been made outgoing 
busy. 
1 0 Press and hold ALARM RESET key 
l Alarm lamp lights 4 0 Make a note of the alarm identity 
code and inform the repair person 
2 0 Source and Destination displays 
show codes which identify the If a major (MAJ) alarm appears on your 
alarm condition console, power fail transfer has 
occurred. Call your service 
representative immediately, then notify 
users assigned to emergency transfer 
extensions.  
						

							AUTOMATIC WAKE-UP 
NO ANSWER ALARM 
lf an extension fails to answer its 
wake-up call, the console will present a 
3 Source display shows: 
minor alarm. rnnn 
0 11~00 and equipment number 
1 0 MIN alarm lamp lit 4 Destination display shows: 
6I Console ringer sounds 
0 Extension number and n’d 
2 0 Press ALARM RESET key and hold 
down 5 0 Release ALARM RESET 
0 Dial >k8# 
0 All displays clear 
E2  
						

							EMERGENCY TRANSFER 
If the PABX goes completely out of To operate the emergency transfer: 
service and the MAJ Alarm lamp is not 
on, the EMERGENCY TRANSFER 
1 0 Push the switch to the TRANSFER 
switch, located on the back of the position 
console, can be used to manually set 
the PABX into emergency transfer To restore normal operation: 
operation. 
2 0 Push the switch to the NORMAL 
position 
NOTE: Operation of the switch will 
disconnect existing calls and connect 
up to 12 extensions directly to outside 
lines.  
						

							LOCKOUT ALARM 
If an extension is left off-hook, the 
console will present a minor alarm. 
4 Destination display shows: 
0 Extension number and km 
I 0 MIN alarm lamp lit 
0 Console ringer sounds 
0 Extension busy lamp lit 5 0 Release ALARM RESET key 
0 Dial *8# 
0 Press RELEASE key 
2 0 Press ALARM RESET key and hold 0 All displays clear 
down 
3 Source display shows: 
0 Ez’q’q and equipment number