Mitel Sx-100, Sx-200 Attendant Console Guide
Here you can view all the pages of manual Mitel Sx-100, Sx-200 Attendant Console Guide. The Mitel manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 1
ndant Console Guide
Page 2
CONTENTSINTRODUCTION Operating Cross Reference Console Displays Console Key Descriptions Console TonesCALL HANDLING Answering an Outside Call Answering a Dial 0 Call Answering an Attendant Recall Answering a Don’t Answer Recall Answering a Camp-on Recall Answering a Hold Recall Placing an Outside Call Placing an Outside Line to a Dial 0 Call Calling an Extension Calling an Extension (Callback) Calling a Locked-out Extension Extending a Call - Extension Extending a Call to a Busy Extension (Camp-on)...
Page 3
CONTENTS (CbNT’D)UNIFORM CALL DISTRIBUTION Printer Alarm Uniform Call Distribution DlSecurity Alarm Recorded Announcements D2SUPERSET 4 Security Alarm ALARMS REFERENCE SECTION Alarms ElTable 1 - Trunk Information Automatic Wake-up Table 2 - Class of Service Definitions No Answer Alarm E2 Emergency TransferProblem Log E3Speed Call List Lockout Alarm E4 Message Register AlarmTelephone Directory E5 ii E6 E7 E6 Fl F2 F3 F4 F6
Page 4
OPERATING CROSS REFERENCE Feature Printing / Initiating Answering Connecting Holding Canceiling Displaying Local Calls A9, All A2 A8, Al2 Al6, A17 Al5 A13, Al4 Incoming Calls Al A12, A13, Al6 Al5 A14, Al9 Outgoing Calls Attendant Recalls Recalls Held Calls A7 A20 Al7 A3 A4, A5 Al3 A20, A19 Al8 Alarm Calls Conference Callback Call Forward Serial Call Override E7, D6, D2, D4 68 B9 A10 B4 B5 B6, B7 B27 B28 828 B23 Paging 824 Flashing 818 Do Not Disturb Outgoing Call...
Page 5
INTRODUCTION This book is designed to tell you how to operate the SX-100 and SX-200 PABX consoles. Your attendant console may be used with a handset or a headset, which may be plugged in either side of the console. While the PABX offers many advanced operating features, the basic operation is very simple: To answer a call: press the Incoming Call key that is flashing, or press the ANSWER key To call someone: dial the required number To complete calls: press the RELEASE key The console...
Page 6
CONSOLE DISPLAYS TRUNK GROUP STATUS CW (Calls Waitirmg) ATT The lamps in this field display information on trunk groups. BUSY Each of the 10 lamps in this field light when the associated trunk group is busy. Each of the IO lamps in this field light when the associated trunk group is attendant access only. (See Trunk Group Attendant Access and Trunk Group Dial Access on pages B37 and B38.) ALARM CON MIN vi The lamps in this field display system alarms. MAJ Indicates a major alarm....
Page 7
CONSOLE DISPLAYS SOURCE Displays calling party information. NUMBER CLASS ATT INT RCL DID MAN Displays the calling number. Displays the class of service of the calling party. Indicates that the attendant is talking to the calling party. Identifies the call as an intercept call. Identifies the call as a recall. Identifies the call as a Direct Inward Dial call to the attendant. Identifies the call as a manual line service call. DESTINATION Displays called party information. NUMBER...
Page 8
r CONSOLE KEY DESCRIPTIONS Note 1: This key may be assigned to either ROOM RESTR, ROOM STATUS or NIGHT 2 features. Note 2: This key may be assigned to either CALL BLOCK or HOLD 4 features. Note 3: This key may be assigned to either GUEST ROOM or SERIAL CALL features. Note 4: This key may be assigned to either FLASH or SERIAL CALL features. * Hotel/Motel features only LAMP TEST Pressing this key turns on console lamps and displays so that faulty lamps or displays can be readily detected....
Page 9
CONSOLE KEY DESCRIPTIONS CALLBACK Use this key when you reach an extension that is not answered or busy. You will be recalled after the extension is used or becomes free. CANCEL The cancel key is used to cancel a misdialed call. CALL BLOCK This key allows you to inhibit selected room-to-room calling (Note 2). HOLD l-4 You can place a call on hold by pressing one of the HOLD keys. The associated lamp lights to indicate that there is a call on hold (Note 2). FLASH Press this key to flash...
Page 10
CONSOLE TONES The SX-lOO/SX-200 operator’s console tone ringer announces the arrival of calls in coded patterns for the four HOLD keys, the CONF key and the MIN ALARM LED. Until the appropriate key is pressed, the pattern is repeated as follows: 0 ALARM: The console ringer gives a short burst immediately followed by a slightly longer one, somewhat like the pronunciation of the word “alarm”. 0 CONFERENCE: The console ringer gives a long burst immediately followed by a shorter one, somewhat...