Mitel Sx-100, Sx-200 Attendant Console Guide

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EXTENSION FAULT FINDING 
If the extension that you are connected 
to is faulty (e.g., noisy, no tones, etc.), 
you can identify the faulty circuit. 
1 0 Press IDENT key 
2 0 As long as the key is held down, 
the Source and/or Destination 
displays will indicate the circuit(s) 
being used for the connection 
0 Make a note of the faulty circuit 
numbers and notify the repair 
person 
l The date will appear in the Time 
display 
‘.‘. . 
:.;.....  

FLASHING FOR THE 
LONG-DISTANCE OPERATOR 
If after answering an attendant ret 
the extension wants to be reconnecteu 3 
Destination display S~IUWS 
to the long-distance operator: 
l Trunk number 
I 0 Press FLASH key several times 
0 DESTINATION lamp lights 0 Press RELEASE key 
0 SOURCE lamp goes out 
4 0 Source and Destination displays 
0 Wait for long-distance operator to clear 
answer 0 DIAL 0, DESTINATION and A 
0 Advise the long-distance operator lamas go out 
‘m- - 
rNSWER 
of the situation 
2...

LAMP TEST 
1 
0 Press and hold LAMP TEST key 
l AII console lamps light 2 0 Press and hold LAMP TEST key 
l The tone ringer sounds again 
0 All console displays show B 
NOTE: If the LAMP TEST key is held 
down longer than 5 seconds the display 
will lock. By operating any key on the 
console the display will be released.  

HOT LINE 
- 
A manual line can be programmed as a 
“Hot Line”, using Call r forward. 
1 0 Dial >kll, extension nun nber 
2 
0 Dial 3 (Follow-me) 
3 
0 Dial the number or Speed Call 
Access Code and number for 
external call forwarding 
Any time the handset of the phone is 
lifted, it will automatically be routed to 
the forwarding destination. 
920  

NIGHT SERVICE 
The commercial console provides two 
night service assignments, NIGHT 1 and 
NIGHT 2. Hotel/ Motel consoles provide 
only NIGHT 1 service. 
To turn on night service: 
1 0 Press required NIGHT key 
To turn off night service: 
2 0 Press required NIGHT key again 
0 NIGHT lamp goes out  

PAGING 
You wish to page someone: 
1 0 Press the PAGE key and hold it 
2 0 If someone else is using the paging 
loudspeakers, the PAGE lamp will 
down 
be on 
0 As long as the PAGE key is down, 
0 If you press the PAGE key while 
you will be connected to the paging 
someone else is using the paging 
loudspeakers loudspeakers, they will be 
OThe PAGE lamp lights as long as disconnected and you will be 
the key is depressed connected to the loudspeakers for 
as long as the key is held down 
B24  

PRINTING SYSTEM FEATURE DATA 
You may wish to print all feature data 
for your system: 
1 0 Dial >k19>le 
0 Press RELEASE key You may wish to print Speed Call 
Numbers: 3 0 Dial >tc19 plus 5 
0 Press RELEASE key 
2 0 All customer data you have access 4 0 Speed Call numbers are printed 
to is printed 
‘, ,:.. . . 
.-I. .. 
.,-.:;. .: 
. . . . 
. 
: : 
,_. ,._ .:.I..! 
->’ ” ‘-:-^ 
,: ..-- ; 
:, -. ‘;  

PRINTER -START/STOP 
To start the printer: 
1 0 Dial *14 
0 ANSWER and DESTINATION lamps 
light 
2 Destination display shows: 
.L r-l 
l ATT lamp lit 
3 0 Dial # 
4 Destination display shows: 
.A 
0 Printer starts 
5 0 Press RELEASE key 
0 Destination display clears 
0 Printer starts To temporarily stop the printer: 
1 0 Dial >1le 
0 DESTINATION and ANSWER lamps 
light 
2 Destination display shows: 
l L 
l 
ATT lamp lit 
; ..,.. 
: 
;.:,.T-:..’ .  . 
3 0 Press RELEASE key 
0 Destination display clears 
0...

SERIAL CALL (SETTING UP) 
After answering an incoming call: 
1 0 Press SERIAL CALL key 
0 Dial extension number 
0 SERIAL CALL lamp lights 
0 DESTINATION lamp lights 
2 Destination display shows: 
0 Number and class of called 
extension 
l You are connected to called station 
(ATT lamp lit) 
@Called station is ringing (RING lamp 
lit) 
3 0 Press RELEASE key 
0 Source and Destination displays 
clear 
0 Incoming Call, ANSWER, SERIAL 
CALL, and DESTINATION lamps go 
out 
NOTE: In some systems the FLASH key...

SERIAL CALL (RECALL) 
1 
0 ANSWER lamp flashes 
0 RECALL lamp flashes 
2 0 Press ANSWER key 
0 RECALL lamp lights 
l ANSWER lamp lights 
0 SOURCE lamp lights 
0 SERIAL CALL lamp lights 
0 You are connected to the recalling 
party 
3 Source display shows: 
ONumber of the recalling party 
OThe call is a recall (RCL lamp lit) 
@You are connected to the recalling 
party (ATT lamp lit) 
4 @You may cancel further serial call 
requests by pressing the SERIAL 
CALL key 
0 SERIAL CALL lamp goes out 
5 0 Proceed...