Mitel Attendant Console For Sx-2000 Superconsole 2000 User Guide

Advanced Features 


 35
Operator Absent/Present StatusYou can change the Operator status to Absent when you plan to
be away from your desk and do not want calls sent to your
console. All new and waiting calls will ring another destination
determined by system programming.
To change the Operator Present/Absent status
• Select the state you want from the
list in the Console
Status area.
If you are the only Attendant on the system and you attempt to
change the console status to Absent, a warning message...

36 


 Advanced Features
PagingIf your system has paging equipment, you can use it to make
announcements to one or more areas or “zones.”
Use the Paging Zones table in the Reference section to record the
location of the paging zones.
To make a page
The Source and Destination areas of your screen must be clear.
1. Press Pager.
If you have only one paging zone, you will be immediately
connected to the pager.
2. Make your announcement.
If you have more than one paging zone
• After pressing Pager, dial the...

Advanced Features 


 37
Phone BookUse the Phone Book to search your system’s telephone directory
for people and extensions. You can search by entering a person’s
name, an extension number, a department, or a location.
Searching by department is useful when a caller requests to
speak to “someone in Sales” rather than a specific person. A
location could be a conference room, the lobby of your building,
or other place that has a phone. You can also make a call from
the Phone Book.
To access your system...

38 


 Advanced Features
Scratch PadThe Scratch Pad is your own personal phone directory and Speed
Dial list. Use it to save telephone numbers for faster dialing or to
store the names and numbers of callers for future reference.
To enter information into the Scratch Pad
You can use the Scratch Pad while connected to a caller.
1. Press Scratch Pad.
2. Type a name, a telephone or extension number, and any
other information you want to save.
Include the Outside Line Access Code for external phone
numbers...

Advanced Features 


 39
Trunk Group Status DisplayTrunk Group Status Display is an optional feature that lets you
monitor traffic on the system. During peak traffic periods, some
users could experience problems making external calls and may
contact you to find out why. The Trunk Group Status Display
feature enables you to confirm excessive traffic as the most likely
cause. You can then tell users that the situation is temporary
and suggest that they try making their calls later.
You can display traffic...

40 


 Advanced Features
System Speed CallFrequently dialed telephone numbers may be saved for you and
other extension users for speed dialing. Use the table provided in
the Reference section to record the System Speed Call numbers
you will most likely need.
• Dial the System Speed Call Number
The stored telephone number is dialed automatically.
Notes:
• If you find that you are frequently dialing the same numbers,
add them to your personal Speed Call list in the Scratch Pad.
For more information, see...

Hotel/Motel
Features 

Hotel/Motel Features 


 43
Hotel/Motel Features
 ContentsDisplaying and Changing Room Information ..................................................................... 44
Searching for Rooms ......................................................................................................... 45
Changing Room Occupancy and Condition Status ............................................................ 45
Checking-In/Checking-Out...

44 


 Hotel/Motel Features
Displaying and Changing Room
InformationRoom information includes guest name, room occupancy and
condition status (Vacant, Clean, Out of Service, etc.), outgoing
call charges and restrictions, and the status of message waiting,
wake-up call, and other guest services.
To display, enter, or change room information
You can display, change, or enter new room information while
the console is idle, or when you are on a call to the room.
1. Press Guest Service, or if you are already...