Mitel Attendant Console For Sx-2000 Superconsole 2000 User Guide

Hotel/Motel Features 


 45
Searching for RoomsYou can search for a room using the occupancy and condition
states as search parameters. This enables you to find, for
example, all rooms that are vacant and clean or that have maids
in them. You can also search using a guest’s last name to
determine which room they are in.
To search for rooms
1. Press Guest Service.
2. Do one of the following:
• To display information for a specific room, use the
computer keyboard to type the room number in the Room
Number...

46 


 Hotel/Motel Features
Checking-In/Checking-OutChecking in a guest changes the status of a room to Occupied;
checking out changes the room to Vacant. Both check-in and
check-out clear the guest name, affiliation and wake-up time (if
set). The Call Block and Call Restriction settings for the room are
also reset to values specified by system programming.
To check in or check out a guest
1. Press Guest Service, or if you are already on a call to the
room, press the [Guest Service] softkey.
2. Enter the...

Hotel/Motel Features 


 47
Setting Call RestrictionsYou can control the type of telephone calls that guests can place
from the phones in their rooms. There are three levels of call
restriction: Internal, Local, and Long Distance.
The system provides three more levels (labeled Option 1, 2, and
3) that can be used to impose special call restrictions. Ask your
communications department for instructions about the use of
these restrictions.
To set or remove call restrictions for a room
1. Press Guest...

48 


 Hotel/Motel Features
Monitoring Guest RoomsGuests can use their room phone as a listening device to monitor
their room from a remote station. The remote station can be an
attendant console, an extension, or an outside phone calling into
the system on a special line (i.e., a DISA trunk).
To use the console to listen in on a room that has room
monitoring activated
You can only monitor a room from an idle console.
1. Select Guest Services on the Tools menu.
2. Select Room Monitor.
3. Dial the room...

Reference 

Reference 


 51
Reference
 ContentsSuperset 700 vs. Superconsole 2000 ................................................................................. 52
Alarms .............................................................................................................................. 54
Greetings........................................................................................................................... 54
Rerouted...

52 


 Reference
Superset 700 vs.
Superconsole 2000The information below summarizes the differences between the
Superset 700 and the Superconsole 2000 applications.Keyboard changesThe Superconsole 2000 keypad and PC keyboard replace the single
Superset 700 keyboard. The following table lists the Superset 700
keys and their equivalents on the Superconsole 2000.
Note: You can use a mouse instead of keys to operate the
Superconsole 2000.
Superset 700 Key(s) Equivalent
Superconsole 2000 Key(s)
S1 – S7 F1 –...

Reference 


 53 Screen changes
The Superconsole 2000 features a Windows-style interface with
support for a mouse. Other changes to the screen include:
• Call Waiting indicator and time display moved to the bottom
of screen.
• Console and system messages moved from the Command and
Response area to the Status area at the bottom of the screen.
• Command entry feature removed.
• Softkeys for Phone Book, Guest Services and Trunk Group
Status have moved from the bottom of the screen to below
the Tools area...

54 


 Reference
AlarmsYour telephone system uses automatic monitoring and fault
diagnosis to check the system for faults.
An alarm status appearing in the upper-right corner of the screen
notifies you when a fault occurs. When there are no faults, this area
is blank. If a critical alarm occurs, you’ll hear a recurring beep.
The alarm display is cleared automatically when the fault is
corrected.Alarm typesThere are three classes of alarms: Minor, Major and Critical.MINORThere is a minor alarm within the...