Mitel Attendant Console For Sx-2000 Superconsole 2000 User Guide

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Rerouted CallsSome users may decide to reroute their calls to your console, or
the system may be programmed to reroute certain types of calls
or all calls made at given times to your console.
The calls that are rerouted to your console may be one of
four types:
• Calls a user has forwarded (Follow Me, Busy or No Answer).
• Calls to a given number rerouted by system programming.
• Calls on certain trunks if incoming calls on certain trunks
are always “transferred” to your console.
• If...

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Class of RestrictionEach extension and trunk in the system is assigned a Class of
Restriction. As its name implies, a Class of Restriction (COR) may
restrict an extension (or a trunk) from accessing an external
route at a given time.
The extension’s COR is displayed in the Source or Destination
area of the console screen, along with its Class of Service and the
other information on the caller.
Here are a few examples on how the Class of Restriction can
affect users:
• The extensions with...

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Feature Access Codes
FEATURE
CODE
Account Code Access
- Verifiable ____________________________- Non-Verifiable ____________________________
Associated Dataline Access ____________________________Loopback ____________________________Call Hold
- Retrieve ____________________________- Remote - Retrieve ____________________________
Callback ____________________________
- Cancel ____________________________
Call Forward
- Busy (External) ____________________________- Busy (Internal)...

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GlossaryAccount Code
A code you dial to access certain system features; to apply your
Class of Service (COS) at a different extension; or to associate a
caller with an SMDR record for accounting purposes.
ARS - Automatic Route Selection
This is an application that handles long distance call routing
automatically.
Broadcast Group
When a line has an appearance on another SUPERSET™
telephone, it is said to be in a broadcast group. This means that
all extensions with that line appearance...

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Line
A telephone communications channel between switching centers
or the Central Office and the PABX.
Night Answer Point(s)
An extension user can answer incoming calls ringing the Night
Answer Point by dialing the TAFAS code.
Night Service
A system mode of operation that routes incoming calls to the
Night Answer Point(s) when the system is in Night Service and
the Attendant consoles are in Absent mode.
Pickup Group
Extensions located in one area, or with similar departmental
functions,...

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Hunt GroupsDialing a Hunt Group Pilot Number either from the keypad or
through the Phone Book feature, connects you to the first
available extension in that area. Contact your communications
department for more information
PilotNumber
Hunt Group
Name
Extensions
Paging ZonesUse this table to record the paging zones your system uses.
Contact your communications department for more information.
Location
Zone Code
All Zones 00
010203040506070809101112131415 

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System Speed Call List
Name
Number 

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System MessagesThese messages appear in the various areas of your screen.
Absent Feature Disallowed for Last Attendant.
Select Night Service
As the last or only attendant in the group, you cannot place your
console into absent mode.
Access Disallowed
The feature access code you’ve dialed is not available to an
Attendant.
Attendant Gr(oup)
Displayed when one attendant calls another number belonging to
one or more attendants.
Attendant Operation Re-enabled
You are back in the Operator...

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Cancel Operation Abandoned
You have just pressed Quit or [No] to exit from your request
without cancelling anything.
Cancelling Do Not Disturb for All Stations
Your request is in progress.
Cancelling Forwarding for All Stations
Your request is in progress.
Cannot Activate Feature if a Party in DESTINATION
Release party in DEST and try again.
Cannot Put Connected Party On Consultation Hold
You already have a party on Consultation Hold, and you cannot
perform certain functions - for...

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Guest Service
Part of the Hotel/Motel Feature package. This prompt appears in
several attendant mode operations. Pressing it places the console
in Guest Service mode immediately.
Headset or handset required for attendant operation
Plug in your headset or handset.
Holding Party Locked Out
You have left the caller on Key hold for too long, and the call is
returning to your console.
Hunt Group
Indicates that a station or trunk is a member of a hunt group.
In Auto-Answer Mode
The SUPERSET 4...