Mitel Attendant Console For Sx-2000 Superconsole 2000 User Guide

							Advanced Features 


 35
Operator Absent/Present StatusYou can change the Operator status to Absent when you plan to
be away from your desk and do not want calls sent to your
console. All new and waiting calls will ring another destination
determined by system programming.
To change the Operator Present/Absent status
• Select the state you want from the
list in the Console
Status area.
If you are the only Attendant on the system and you attempt to
change the console status to Absent, a warning message will
appear on your screen: ‘Absent Feature Disallowed for Last
Attendant. Select Night Service.’ For more information about
Night Service, see page 31.
Note: Unplugging the handset or headset will automatically
change the Attendant Status to Absent. See Unplugging Handset
or Headset on page 10 for more information.
OverrideYou can interrupt a busy extension or intrude on a busy
outside line.
To intrude on a busy extension
1. Press [Override].
All parties in the conversation hear Override Tone (a brief
tone every six seconds) for as long as you are connected to
the call.
Everything you say is overheard by all connected parties.
The message ‘Feature not allowed’ appears if your Class of
Service does not allow you to override the extension.
2. After the override, you may,
• press Release to disconnect the console from the call.
Or
• press Cancel to reconnect to the call in Source and
disconnect from the call in Destination.
To intrude on a busy trunk (outside line)
1. Dial Individual Trunk Access Code.
2. Dial trunk number.
For a list of trunk numbers, use the Trunk Group Status
Display feature described on page 39.
3. Press [Override].
The callers hear Override Tone as long as you are connected
to the call. When they hang up, the line is available for
your use.
Questions about Operator Absent/Present StatusWhat happens to my calls when I activateOperator Absent?All new and waiting calls to your console are automaticallyrerouted to programmed destinations. Calls that you mayhave put on hold will time-out and either be given reordertone or redirected to the programmed destination. However,you can still originate calls.Note: If a console has not processed a call after a program-mable time-out period, the console status automaticallychanges to Operator Absent. 
						

							36 


 Advanced Features
PagingIf your system has paging equipment, you can use it to make
announcements to one or more areas or “zones.”
Use the Paging Zones table in the Reference section to record the
location of the paging zones.
To make a page
The Source and Destination areas of your screen must be clear.
1. Press Pager.
If you have only one paging zone, you will be immediately
connected to the pager.
2. Make your announcement.
If you have more than one paging zone
• After pressing Pager, dial the 2-digit Paging Zone Code—(01-
15) or 00 for all zones.
Listen for a long beep. Once you are connected to the paging
circuit, one of these messages appears on your screen:
‘Page Zone Busy’ — someone else is accessing the paging
equipment. Try again later, or press [Override] (if this is
allowed in either your or the paging unit’s Class of Service) to
interrupt the page in progress.
‘Page Zone Unassigned’ — you do not have access to that
paging zone.
‘Connected to Pager’ — you are connected and can make your
announcement.To end a page
• Press Cancel or Release.
You are disconnected from the paging equipment. 
						

							Advanced Features 


 37
Phone BookUse the Phone Book to search your system’s telephone directory
for people and extensions. You can search by entering a person’s
name, an extension number, a department, or a location.
Searching by department is useful when a caller requests to
speak to “someone in Sales” rather than a specific person. A
location could be a conference room, the lobby of your building,
or other place that has a phone. You can also make a call from
the Phone Book.
To access your system directory
You can access the directory at any time.
1. Press Phone Book.
2. Type the person’s name or other information in the
appropriate boxes. (Use the mouse or the Tab key to move
between boxes.)
Press Backspace to erase incorrect keystrokes.3. Press [Search].
Entries that match what you typed appear in the
Phone Book area.
4. Use the mouse or the arrow keys or the PageUp/PageDown
keys on the keyboard to scroll through the list until you find
the desired entry.
5. Press [Call] to call the selected entry. You can also double-
click the entry to call it.
6. To begin a new search, press [New Search].
Questions about Phone BookWhat does the 
 icon mean?
When it appears next to an extension, it means that theextension is designated as private. Attendants see thenumber of the extension on their screens; other extensionusers see only the user’s name (if available) on their display.In the Source and Destination areas, a private extension appearswith a ‘p’ before the extension number—for example, p2030. 
						

							38 


 Advanced Features
Scratch PadThe Scratch Pad is your own personal phone directory and Speed
Dial list. Use it to save telephone numbers for faster dialing or to
store the names and numbers of callers for future reference.
To enter information into the Scratch Pad
You can use the Scratch Pad while connected to a caller.
1. Press Scratch Pad.
2. Type a name, a telephone or extension number, and any
other information you want to save.
Include the Outside Line Access Code for external phone
numbers and omit spaces between digits.
3. Press [Save] to save the information.To delete information in the Scratch Pad
• Select the information using the mouse or the arrow keys,
and then press Delete.
To dial a telephone number in the Scratch Pad
• Select the number you want to dial, and then press [Call].
Serial CallIf a caller wants to talk to several people in a row, use the Serial
Call feature. When the first call ends, the caller returns to the
console instead of being disconnected. You can then dial the next
call. The serial call keeps returning to the console until all the
intended calls have been made.
To set up a serial call for a caller in the Source or
Destination area:
1. Tell the caller to remain on the line after completing each call.
2. Press [Set Serial Call].
3. Dial an extension number.
4. Press Release.
The console is released from the call. When the extension you
dialed hangs up, the Serial Call returns to the console as a
Recall (see Recall on page 22).
To cancel a Serial Call
• When the caller has finished the series of calls, press
[Cancel Serial].
If the serial call recalls and no one is there, it means the
caller has hung up. 
						

							Advanced Features 


 39
Trunk Group Status DisplayTrunk Group Status Display is an optional feature that lets you
monitor traffic on the system. During peak traffic periods, some
users could experience problems making external calls and may
contact you to find out why. The Trunk Group Status Display
feature enables you to confirm excessive traffic as the most likely
cause. You can then tell users that the situation is temporary
and suggest that they try making their calls later.
You can display traffic information by specifying trunk group numbers or
the digits dialed to access them—for example, the digit 9.
The use of this feature does not disrupt call processing.
To display traffic information by trunk group number
1. Press Trunk Status.
2. Select Search by group number.
3. Enter the starting trunk group number, and then
press  [Search].
The displays shows a list of the trunk groups, the number of
trunks in each group, and the number of those trunks
currently in use—for example,
The Timestamp shows the time of your last search.To display only the information on the trunks that are
accessed by dialing a given leading digit string
1. Press Trunk Status.
2. Select Search by dialed digits.
3. Enter the leading digit string—for example, area code “416.”
4. Press [Search].
After displaying traffic information you can...
• Click [Print] to print status information for the displayed
trunk groups only.
• Click [Print All] to print status information for all trunks
groups, including those not displayed.
Options 
						

							40 


 Advanced Features
System Speed CallFrequently dialed telephone numbers may be saved for you and
other extension users for speed dialing. Use the table provided in
the Reference section to record the System Speed Call numbers
you will most likely need.
• Dial the System Speed Call Number
The stored telephone number is dialed automatically.
Notes:
• If you find that you are frequently dialing the same numbers,
add them to your personal Speed Call list in the Scratch Pad.
For more information, see page 38. You can also use the
Bulletin Board to store speed call numbers for use by all
attendants. For more information, see page 26.
• Programming system speed call numbers is done by your
communications department and cannot be done from the
console.
Tone SignalingYou may have noticed that when you dial a number at your
console, you don’t hear any of the tones or pulses normally
associated with telephones. This is because your console
‘communicates’ with the rest of your telephone system with
different types of signals. However, there are times when you
need to send tones in order to complete your call. Typically,
special services such as voicemail require passwords or other
information in the form of tones before allowing access.
To generate tones
Once the connection is made and you are prompted to enter
digits:
1. Press Tones.
The Tones indicator in the Console Status area appears
dimmed when tone signaling is turned off.
2. Dial the code.
To turn off tone signaling
• Press Release.
to disconnect your console from the call. Tone signaling stops
automatically.
Or
• Press Tones again. 
						

							Hotel/Motel
Features 
						

							Hotel/Motel Features 


 43
Hotel/Motel Features
 ContentsDisplaying and Changing Room Information ..................................................................... 44
Searching for Rooms ......................................................................................................... 45
Changing Room Occupancy and Condition Status ............................................................ 45
Checking-In/Checking-Out ............................................................................................... 46
Setting/Canceling Wake-up Calls ...................................................................................... 46
Setting Room Call Restrictions .......................................................................................... 47
Blocking Room-to-Room Calls ........................................................................................... 47
Monitoring Guest Rooms ................................................................................................... 48
Displaying/Clearing a Message Register ............................................................................ 48
Printing Reports ................................................................................................................48 
						

							44 


 Hotel/Motel Features
Displaying and Changing Room
InformationRoom information includes guest name, room occupancy and
condition status (Vacant, Clean, Out of Service, etc.), outgoing
call charges and restrictions, and the status of message waiting,
wake-up call, and other guest services.
To display, enter, or change room information
You can display, change, or enter new room information while
the console is idle, or when you are on a call to the room.
1. Press Guest Service, or if you are already on a call to the
room, press the [Guest Service] softkey.
2. Enter the room extension using the computer keyboard (not
necessary if you are already on a call to the room).
The display shows, for example:
In this example, John Smith from Mitel Corp is checked into
room 1026, allowed to make long distance calls, has a
message waiting and a wake-up call for 7:30 AM. The room is
occupied and clean and is unaffected by Call Blocking.
3. Make the required changes (if any), and then press [Save] to
save them.After displaying the room information, you can...
• Enter or change the name of the guest and the company or
group he or she is affiliated with. The guest’s name can have
a maximum of 20 characters.
• Check the guest in or out (see page 46).
• Change the room’s occupancy or condition status (see
page 45).
• Enter, change, or clear the wake-up call time (see page 46).
• Set or change outgoing call restrictions (see page 47).
• Allow or block room-to-room calling (see page 47).
• Clear the Message Cost and information for calls placed from
the room (see page 48).
Note:  Guest Services shows only whether Do Not Disturb (DND)
or Message Waiting (MW) are on or off. For information on
changing the status of these features, see pages 32 and 34.
Options