Lucent Technologies Remote Port Security Device Users Guide

Remote Port Security Device
User’s Guide  555-024-402  Issue 1
October 1996
Troubleshooting 
Page 5-3 Access Failure Messages. 
5
2 No Response No response 
was returned 
from the RPSD 
Key when the 
RPSD Lock 
sent the 
challenge.Test the RPSD Lock by using 
the Self-Check test 
described in “Testing the 
RPSD Lock” on page 5-6
. If 
the Lock tests okay, 
substitute a touch-tone 
telephone for the RPSD Lock, 
and run the Last Call Status 
Test described on page 5-7
 
to obtain any status 
information...

Remote Port Security Device
User’s Guide  555-024-402  Issue 1
October 1996
Troubleshooting 
Page 5-4 Access Failure Messages. 
5
5 Invalid 
ResponseThe Key 
responded to 
the Lock’s 
challenge, but 
the response 
was incorrect.Check the Test Responses to 
make sure the RPSD Lock 
and RPSD Key Test 
Responses match. If access 
for this Key is desired and 
the Test Responses do not 
match, use the Wipe Out 
command (see Chapter 4, 
“Key Administration and 
Use”) to return the Key to an 
uninitialized...

Remote Port Security Device
User’s Guide  555-024-402  Issue 1
October 1996
Troubleshooting 
Page 5-5 Access Failure Messages. 
5
9Time 
RestrictionThe call was 
placed during 
a time of day 
when the Lock 
is restricted 
from taking any 
calls.No action necessary. This is 
a deliberate restriction 
placed on access to the Lock 
by the administrator. If you 
must have access at this 
time, contact the system 
administrator. The 
administrator may bypass 
the time restriction in one of 
the following...

Remote Port Security Device
User’s Guide  555-024-402  Issue 1
October 1996
Troubleshooting 
Page 5-6 Testing the RPSD Lock 
5
Testing the RPSD Lock
There are two ways you can test the RPSD Lock to determine the cause of 
access failures and the malfunctioning of the Lock or some associated piece of 
hardware:
nBuilt-in diagnostics
nHardware replacement
NOTE:
When a connection fails and the caller must get into the RMATS channel, 
the system administrator can permit the access by using the Force 
Connect...

Remote Port Security Device
User’s Guide  555-024-402  Issue 1
October 1996
Troubleshooting 
Page 5-7 Testing the RPSD Lock 
5
If the response is three quick tones followed by the RPSD Lock disconnecting, 
the Lock is functioning properly. The Lock also generates a status message 
similar to the following:
999 08/14/90 16:21:34 Remote Test 1 (Self Check) Completed OK
If the response is anything but three quick tones, the Lock is not functioning 
properly.
Run the Modem Ring Test next no matter what the...

Remote Port Security Device
User’s Guide  555-024-402  Issue 1
October 1996
Troubleshooting 
Page 5-8 Testing the RPSD Lock 
5
Modem Ring Test
The Modem Ring Test tells you whether the call attempts are getting through to 
the modem. If there is a problem with the Lock, the communications system 
modem, or the cabling, the call will not reach the modem. Instead you will 
probably get a Ring No Answer message.
Follow these steps to perform the Modem Ring Test:
1. Dial the RMATS channel from a touch-tone...

Remote Port Security Device
User’s Guide  555-024-402  Issue 1
October 1996
Troubleshooting 
Page 5-9 Testing the RPSD Lock 
5
Hardware Replacement
The built-in diagnostics of the RPSD Lock may indicate that there is a hardware 
failure, but they will not necessarily determine whether that failure is in the CO 
line, RPSD Lock, communications system modem, or caller’s equipment or lines. 
To determine where the failure is occurring, replace individual components of the 
hardware with a touch-tone...

Remote Port Security Device
User’s Guide  555-024-402  Issue 1
October 1996
Troubleshooting 
Page 5-10 Replacing the RPSD Lock or Key 
5
Replacing the RPSD Lock or Key
If an RPSD Lock must be replaced, the service call is classified as the highest 
priority because a failed Lock prevents all access to or from the RMATS channel. 
You may remove the RPSD Lock from the line and, to maintain access to the 
RMATS channel,  connect the modem directly to the CO line. (Do this only if the 
Force Connect command...

Remote Port Security Device
User’s Guide  555-024-402  Issue 1
October 1996
Troubleshooting 
Page 5-11 Saving the Key Seed Value 
5
Saving the Key Seed Value
Save all of the secret information used to initialize the RPSD Lock in a secure 
location. If a Lock needs to be replaced, you will want to initialize the 
replacement Lock with the same information as the original. 
!Security Alert:
Save the secret information in a secure location to maintain the security of 
the system. If the security of the Seed...

Remote Port Security Device
User’s Guide  555-024-402  Issue 1
October 1996
Troubleshooting 
Page 5-12 Saving the Key Seed Value 
5