Lucent Technologies DEFINITY System Little Instructions Manual

DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Glossary 
95  
external call
A connection between a communications system user and a party on the 
public network or on another communications system in a private network.
F
facility
A telecommunications transmission pathway and associated equipment.
feature access code (FAC)
A code users dial to access a system feature.
feature button
A button on a phone or attendant console used to access a specific...

Glossary 
96  
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
M
major alarm
An indication of a component failure that requires immediate attention.
minor alarm
An indication of a component failure that could affect customer service.
multiappearance phone
A phone equipped with several call-appearance buttons allowing the user to 
handle more than one call on that same extension at the same time.
P
pickup group
A group of individuals authorized to answer...

DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Glossary 
97  
R
redirection criteria
Information administered for each phone’s coverage path that determines 
when an incoming call is redirected to coverage.
S
skill
An attribute assigned to an agent in a system using Expert Agent Selection. 
An agent’s skill indicates a specialty in which the agent is proficient.
split
An ACD hunt group.
system administrator
The person who maintains overall customer...

Glossary 
98  
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
T
trunk
A dedicated telecommunications channel between 2 phone systems or COs.
trunk group
Telecommunications channels assigned as a group for certain functions that 
can be used interchangeably between two communications systems or COs.
U
Uniform Call Distribution (UCD)
A method for distributing hunt group calls to agents by comparing agents’ 
workloads. DEFINITY ECS can deliver each new...

DEFINITY System’s Little Instruction Book
for basic administration  
555-233-756  Issue 1
April 2000
Index 
99  
Index
A
abbreviated dialing,35
access, remote,52
accessing the system,5
adding
area codes
,60
extension ranges,14
phones,17
prefixes,60
alias,23
announcement board circuit packs,9
announcements, saving,9
answering
backup, 
see call coverage
shared, 
see  pickup groups
area codes, adding
,60
ARS partitioning,66
assigning
coverage paths
,44
logins,72
ringing,54
attd code,13
Automatic Route...

Index 
100  
DEFINITY System’s Little Instruction Book
for basic administration  
555-233-756  Issue 1
April 2000
commands, (continued)
change system-parameters 
security
,81
change telecommuting-access,52
display coverage sender group,44
display dialplan,14
display feature-access codes,51
display station,22
display system-parameters 
maintenance
,8
display time,7
duplicate station,22
list ars route-chosen,61
list bridge,56
list call-forwarding,41
list configuration station,18
list configuration station...

Index 
101  
DEFINITY System’s Little Instruction Book
for basic administration  
555-233-756  Issue 1
April 2000
H
hardware,1
help
buttons
,xii
numbers to call,xvi
I
information, system,86
K
keeping records,85
L
Last Number Dialed,15
logging in,5
logging off,10
logins
assigning
,72
changing,76
permissions,74
requirements,71
M
message line,xii
miscellaneous code,13
O
off-net, see coverage path, remote
online books
,xv
P
parameters, system,33
partitioning,ARS,66
passwords,5, 71, 75
permanent saving,8...

Index 
102  
DEFINITY System’s Little Instruction Book
for basic administration  
555-233-756  Issue 1
April 2000
R
records, keeping,85
redirecting calls, see call coverage
remote access
,52
remote coverage paths,47
removing phones,30
reports, security,82
ringing, assigning,54
routing, changing,60
S
saving
announcements
,9
permanent,8
temporary,8
translations,8
screens,xi
Abbreviated Dialing List,35
ARS Digit Analysis Table,58, 62
ARS Route Chosen Report,61
Authorization Code - COR 
Mapping
,65
Command...

Index 
103  
DEFINITY System’s Little Instruction Book
for basic administration  
555-233-756  Issue 1
April 2000
translations
backups
,9
saving,8
trunk access codes (tac),13
TTI, see Terminal Translation 
Initialization
U
upgrading phones,28
V
violations, security,52
voice terminals, see phones 

Index 
104  
DEFINITY System’s Little Instruction Book
for basic administration  
555-233-756  Issue 1
April 2000