Lucent Technologies Definity Prologix Solutions Release 2.0 Instructions Manual

DEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 4-1
4 
Messaging/Voice Response
Solutions
With less than 30 percent of person-to-person business calls reaching the intended party on the first attempt, 
day-to-day business can be frustrating. Integration with Lucent Technologies’ multimedia messaging 
products can help ensure that important calls are not lost.
Lucent Technologies’ multimedia messaging and voice response systems provide businesses with the voice 
processing...

4  Messaging Systems and Call CoverageDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 4-2
Messaging Systems and 
Call CoverageThe INTUITY AUDIX system and DEFINITY AUDIX system can be set up as the last points on a coverage 
path. Calls are then redirected to AUDIX if they are not answered by a previous station on the path. In 
addition, a secretary or messaging agent who answers a call can transfer a caller to the AUDIX system 
“mailbox” of the original called party upon...

4  Messaging IntegrationDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 4-3
Messaging IntegrationINTUITY AUDIXDEFINITY ProLogix Solutions supports the following integration methods for use with the Lucent 
INTUITY systems:
•
LAN Link
•
Mode Code (in band) communications
LAN Link
The LAN link allows the DEFINITY ProLogix Solutions system and the Lucent 
INTUITY system to communicate over a private, dedicated LAN or using a 
customer’s LAN. The DEFINITY ProLogix Solutions...

4  Messaging IntegrationDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 4-4
The DEFINITY Prologix Solutions system with Release 7 or later software can 
support two C-LAN circuit packs. Each C-LAN circuit pack (TN799) can support 17 
LAN ports per circuit pack. Of these ports, only one port supports an Ethernet 
connection required for use with the Lucent INTUITY system. The Lucent INTUITY 
system LAN link does not operate with the synchronous point-to-point protocol 
(PPP)...

4  Messaging IntegrationDEFINITY ProLogix Solutions Release 2 Overview 
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Table 2. Comparison of Integration Types
 Function  LAN Mode Code  Mode Code Notes
Connection Information:
Calling Party ID Yes Yes
Called Party ID Yes Yes
Internal vs. 
External CallYes Yes Can provide internal and external 
personal greetings
Direct vs. 
Redirected CallYes Yes
Busy vs. No 
AnswerYes No Cannot provide personal greeting for 
busy/no answer.
Call Disconnect 
MessageYes NoMode Code...

4  Messaging IntegrationDEFINITY ProLogix Solutions Release 2 Overview 
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MWI Control
Message Waiting 
Indicator (MWI) 
StatusYes NoCannot provide “Integrated 
Notification” of new messages in other 
services, such as Message Center or 
LWC on switch.
MWI On/Off Yes Yes
MWI Audit Yes No Can refresh one at a time.
Transfer Type
Transfer Out of 
AUDIXEnhanced Basic Basic transfer via switch-hook flash. 
Possibility of toll fraud.
*
Transfer Into 
AUDIXNA NA Functionality is...

4  Messaging IntegrationDEFINITY ProLogix Solutions Release 2 Overview 
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Busy Out Voice 
PortsYes No
“Link Alive” 
MessagesYes No
Time of Day Clock 
SyncYes No
DCS Transparency Yes No Future work for Mode Code switches.
Digital Networking NA NA Not dependent on switch integration.*With “Basic Transfer”, calls transferred to the switch look like direct calls from the Lucent INTUITY system.
They follow the switchs coverage path for the “transfer-to” destination. With...

4  Centralized Messaging vs. Networked MessagingDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 4-8
DEFINITY AUDIXThe DEFINITY ProLogix Solutions system also supports the DEFINITY AUDIX Release 4.0 system, 
which is integrated with the DEFINITY ProLogix Solutions system using Displays Set Integration. 
DEFINITY AUDIX Release 4.0 requires only one slot when slot 6 is used, otherwise it is a two-slot board.Centralized Messaging vs. Networked MessagingIf your company has...

4  INTUITY AUDIX Messaging SolutionsDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 4-9
INTUITY AUDIX Messaging SolutionsLucent Technologies INTUITY Messaging Solutions is a powerful messaging system that enables you to 
record, distribute, and receive messages in various media (for example, voice, fax, and email). The system 
runs on a MAP5P, MAP/40, MAP/40s, or MAP/100 computer connected to the switch and can 
accommodate up to 64 voice ports and 1255 hours of stored...

4  INTUITY AUDIX Messaging SolutionsDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 4-10
•
Integrated Messaging enables you access and manage incoming voice, fax, and 
e-mail messages and file attachments from your personal computer or your 
telephone. A voice message will thus appear in your e-mail mailbox, for 
example, and vice versa. You can also set options to have just the message 
headers appear in the alternate mailbox. You can also create a voice or fax 
message by...