Lucent Technologies Definity Prologix Solutions Release 2.0 Instructions Manual

3  On Hold and Delayed Announcement SystemsDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 3-3
On Hold and Delayed Announcement SystemsLucent Technologies offers the following external announcement systems for DEFINITY ProLogix 
Solutions:
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Magic On Hold® Express Systems
Magic On Hold Express systems provide businesses with fully customized, 
professionally produced announcements for customer-specific “on hold” 
environments. The professionally produced announcements are...

3 HeadsetsDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 3-4
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Professional Announcement Recordings
Professional announcement recordings (PARs) enhance Auto Attendant, 
Automatic Call Distribution (ACD), and Integrated Voice Response (IVR) 
applications. Professional announcement recordings greet and guide business 
callers using crisp, clear, and concise voice messages that help optimize the 
caller’s personal perception of automated communications. With professional...

3  Audio and Visual PagingDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 3-5
Audio and Visual PagingLucent Technologies provides overhead voice paging equipment that enables telephone users to make 
announcements by simply speaking into the handset of their telephone. DEFINITY ProLogix Solutions can 
support as many as nine paging zones, and one zone can be set up to activate all zones at the same time. 
(A zone is the location of the loudspeakers: for example, conference...

3  External SpeakerphonesDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 3-6
External SpeakerphonesExternal speakerphones are available for providing total telephone operation without the use of the handset. 
Turning on the speakerphone is equivalent to lifting the telephone handset when placing or answering a call. 
Turning off the speakerphone is equivalent to hanging up the handset. Although the majority of Lucent 
telephones have built-in speakerphones, external...

3 Security DevicesDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 3-7
The Access Security Gateway consists of two components: ~
Access Security Gateway Guard
The Access Security Gateway Guard protects the DEFINITY ProLogix 
system from unauthorized access. When users attempt to access the ProLogix 
system remotely, the Access Security Gateway Guard prompts the users to 
enter their login ID and then issues a challenge. Using the Access Security 
Gateway Key, authorized users...

3 Security DevicesDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 3-8
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Remote Port Security Device
The Remote Port Security Device is a single-line dial-up port protection system 
that prevents unauthorized access to a host resource. Host resource dial-up ports 
are protected by installing the Remote Port Security Device Lock on the analog 
telephone line leading to the port. Access is provided only when the calling party 
uses the Remote Port Security Device Key, a unit...

3  Call Accounting SystemsDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 3-9
Call Accounting SystemsLucent Technologies provides the following products to help you reduce telephone expenses, optimize 
resources, assign costs, identify abuse, and clearly understand your telephone expenses and convey that 
understanding to others:
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Telecommunications Management System (TMS)
Telecommunications Management System is a state-of-the-art, multi-user 
telemanagement system....

3  Call Accounting SystemsDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 3-10
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Call Accounting System for Windows
The Call Accounting System for Windows allows you to generate comprehensive 
and accurate accounting reports using the Microsoft Windows 98 or 95 
environment. Detailed or summary reports can be expressed in two or three 
dimensional, color charts and graphs, or in text files suitable for downloading to 
other applications.The optional toll-fraud detection...

3  Call Accounting SystemsDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 3-11
A traffic engineering option allows you to monitor trunk usage, calling patterns, 
incoming traffic, and outgoing calls by area code. This allows you to analyze 
trends summarizing how your equipment is being used.
Call Accounting System for Windows is widely compatible and requires little 
maintenance, even while collecting data, generating reports, and managing 
remote data collection sites.
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3  Call Accounting SystemsDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 3-12
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INTUITY Call Accounting System
If you are using any of the INTUITY voice messaging products, the INTUITY 
Call Accounting System is probably the best call accounting solution for you. 
The system works exclusively with INTUITY products, which reside on MAP5P, 
MAP/40, or MAP/100 computers. (For more information on INTUITY products, 
see Chapter 4, “Messaging/Voice Response Solutions.”) Offering...