Lucent Technologies Definity Prologix Solutions Release 2.0 Instructions Manual

DEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 7-1
7 
Computer Telephony Integration
Solutions
Computer Telephony Integration (CTI) is the linking of telephone communication systems to personal 
computers, which can increase productivity and customer satisfaction through the exchange of information 
between the PC and the telephone. CTI applications integrate data processing, data communications, and 
voice communications.
DEFINITY ProLogix Solutions supports the following...

7  Server-Based SolutionsDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 7-2
Server-Based SolutionsDEFINITY ProLogix Solutions supports third-party CTI applications via ASAI and TCP/IP links. These 
CTI links are supported on DEFINITY ProLogix Solutions using the MAP-D (Multi-application Processor 
for DEFINITY) processor complex. The MAP-D processor complex consists of a Pentium based processor 
running Unixware operating system software and special driver software. The...

7  Server-Based SolutionsDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 7-3
Third-Party ApplicationsAll of the third-party CTI applications currently supported by DEFINITY ECS are also supported by 
DEFINITY ProLogix Solutions. The following is a list of some CTI applications that are currently available. 
Availability of these applications varies by country.
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SmartRoute
SmartRoute is a sophisticated routing system for call center environments. It 
enables users to define...

7  Server-Based SolutionsDEFINITY ProLogix Solutions Release 2 Overview 
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When Sixth Sense detects a particular event, it triggers a script to take a 
particular action such as opening or closing applications, querying or updating 
databases, popping screens, generating documents, faxing information, or pre-
filling forms. By automating these activities, Sixth Sense saves call center agents 
a significant amount of time. 
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Intuition ™
Intuition is a scaled down version...

7  Server-Based SolutionsDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 7-5
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Fast Call® Agent 3.0
FastCall Agent is the next generation of Lucent’s most popular CTI middleware 
product known as FastCall. This new release is newly designed and now offers an 
even easier installation and usability than ever before. FastCall Agent provides a 
broad range of CTI functionality without requiring changes to applications or 
development of custom software programs. 
FastCall Agent...

7  PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 7-6
PassageWay Direct Connection SolutionsPassageWay Direct Connection products bring the telephone and personal computer together into an 
integrated voice and data workstation that can greatly enhance communications and productivity. 
PassageWay Direct Connection is well-suited for those users who are constantly conducting business using 
both a Windows-based personal computer and a...

7  PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 7-7
PassageWay Telephony Manager R2.0PassageWay Telephony Manager is a set of computer telephony integration (CTI) applications that enable 
you to control telephone calls (both incoming and outgoing) directly from your IBM-compatible PC. These 
applications run with Microsoft Windows 95 and Microsoft Windows NT 4.0 or later and provide you with 
an interface between your PC and DEFINITY...

7  PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 7-8
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Phonebook
Phonebook is a PC application that enables you to maintain names, addresses, 
telephone numbers, and other information you need in a “card file.” You can 
place calls directly from Phonebook “cards,” and you can set Telephony Manager 
to match the telephone numbers of incoming calls (caller ID) with entries in 
Phonebook. If the telephone number matches an entry in...

7  PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 7-9
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Auto-Task Manager
Auto-Task Manager is an application that enables you to specify criteria (for 
example, incoming call or outgoing call, calling party number, calling party 
name, or call prompting digits) that will “trigger” scripts to run automatically. 
For example, suppose you created a script that automatically redirects incoming 
calls to a specific extension. Using...

7  PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 7-10
RequirementsThe following system requirements must be met for PassageWay Direct Connection to function properly:
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An IBM-compatible personal computer with:~
a 486 or higher processor (Pentium recommended)
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a minimum of 16 megabytes (MB) of RAM 
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a minimum of 25 MB of hard disk space
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a 3.5-inch disk drive (CD-ROM drive recommended)
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an available serial port
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a...