Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1287 Call Detail Recording 
20
nTransfer
If a user originates a call on an outgoing trunk and then transfers the call to 
another extension, the originating extension is recorded as the calling party.
If a  user receives a call on an incoming trunk and then transfers the call to 
another extension, the extension that originally received the call is recorded 
as the dialed number.
If a  user...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1288 Call Forwarding 
20
nUniform Dial Plan
If one user calls another user via a UDP extension number, and the trunk 
group used has CDR assigned, CDR records the following information:
— Condition Code — 7
— Access Code Dialed — blank
— Access Code Used — trunk access code of trunk used
— Dialed Digits — Uniform Dial Plan extension
nVDN Return Destination
An incoming call does not generate...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1289 Call Forwarding 
20
nWhen the Coverage of Calls Redirected Off-Net field is activated, calls can 
be monitored for call progress tones, and if a call is not answered, it returns 
to the DEFINITY ECS for call coverage processing in some circumstances.
nCall Forwarding Override — Allows the user at the forwarded-to extension 
to override Call Forwarding at the forwarded-from extension on...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1290 Call Forwarding 
20
If the Coverage of Calls Redirected Off-Net field on the System Parameters 
Customer-Options screen and the Coverage of Calls Redirected Off-Net Enabled 
field on the System Parameters - Call Coverage/Call Forwarding screen are both 
set to 
y, the system allows calls forwarded off-net to be monitored for busy or 
no-answer conditions. The system may bring the call...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1291 Call Forwarding 
20
Warning users if their calls are redirected
You can warn analog phone users if they have features active that may redirect 
calls. For example, if the user has activated call forwarding, you can administer a 
setting to play a special dial tone when the user goes off-hook. See ‘‘
Special Dial 
Tone’’ on page 669 for more information. 
Security
Use the 
list...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1292 Call Forwarding 
20
Attendant
Calls to attendants cannot be forwarded. However, calls can be forwarded to the 
attendant group.
The attendant cannot have a Call Forwarding button.
Only the attendant or phone user with console permission can activate Call 
Forwarding All Calls for Terminating Extension Groups (TEG), Uniform Call 
Distribution (UCD) groups, Direct Department Calling...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1293 Call Forwarding 
20
Interactions
nAnswer Detection
This feature shares call-classifier resources with the Coverage of Calls 
Redirected Off-Net feature.
nAttendant Override of Diversion Features
If an attendant uses redirection override to call a user who has Call 
Forwarding active, the call does not forward and remains at the user’s 
phone.
nAutomatic Callback and Ringback Queuing...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1294 Call Forwarding 
20
nCall Detail Recording
When a call is forwarded to an off-net number, the call is recorded in CDR 
records as a call from the forwarding station. When the Coverage of Calls 
Redirected Off-Net field is 
y, a CDR record is generated only after the call 
has actually been answered off net.
If forced entry of account codes is required, calls cannot be forwarded to...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1295 Call Forwarding 
20
nExpert Agent Selection
Agents logged in with EAS enabled cannot activate or deactivate Call 
Forwarding. The physical extension where the EAS agent is logged in can 
be forwarded, but the EAS agent must first log out. Then, the phone can be 
forwarded.
nHold
If any party is on hold when a forwarded-to call routes off net, that call 
does not undergo call...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1296 Call Forwarding 
20
nSend All Calls
If an extension has both Send All Calls and Call Forwarding All Calls 
activated, calls to that extension that can immediately be redirected to 
coverage are redirected. However, other calls, such as Priority Calls, are 
forwarded to the designated extension.
Activation of Send All Calls at the forwarded-to extension does not affect 
calls forwarded...