Lucent Technologies DEFINITY Enterprise Communications Server Release 7 Console Operations Manual

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
45 Assisting Callers with Special Tools 
4
Procedures
To activate split-swap:
1. Press the 
SPLIT-SWAP button.
To deactivate split-swap, do one of the following:
1. Press the 
SPLIT button and all parties are joined in conference.
2. Press the 
RELEASE button and the active call and the split call are connected.
3. Press the 
HOLD button and the active call and the split call are...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
46 Assisting Callers with Special Tools 
4
nPress the SPLIT button.
nPress the RELEASE button.
Overriding Diversion Features
Sometimes system users divert their incoming calls to another phone. For 
example, a user might forward calls to another extension for a lunch break. With 
this feature, you can bypass a diversion feature to access a desired party. 
Diversion features include...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
47 Assisting Callers with Special Tools 
4
Example
Edward Murrow, Widgets, Inc. salesman, just fell down a flight of stairs breaking 
his leg. Tom Bronaw, who was nearby, calls the emergency extension. As soon as 
the call is made, all digital telephones with an assigned 
CRSS-ALERT button are 
notified with a continuous ring. The following information appears on Pat’s 
display:...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
48 Assisting Callers with Special Tools 
4
3. The user records the crisis alert information.
4. The user pushes the 
NORMAL DISPLAY MODE button and the lamp turns off 
and the display clears.
Providing Emergency Notification to the 
Operator
Your system manager dedicates an attendant consoles to service emergency calls. 
When system users dial an emergency number (for example, 911),...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
49 Assisting Callers with Special Tools 
4
Example
Linda Mahoney, Widgets, Inc. spokesperson, has just suffered from a heart attack. 
Tom Roberts, who works nearby, calls the company’s emergency access to 
attendant feature access code (FAC). As soon as the call is made, the following 
information appears on Pat’s display:
She also hears a siren-like tone.
Feature Name
Emergency...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
50 Managing Outside Lines 
4
Examples
Widgets, Inc. researcher Susan Bealan is in a remote part of the world locating 
natural resources for manufacturing environmentally-safe bathtub cleanser. She 
needs to talk to several people at Widgets, Inc. and wants to ensure that she does 
not lose contact with the company’s phone system. Pat uses serial calling to 
connect Susan on...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
51 Managing Outside Lines 
4
Example
In an effort to increase their profit margins, Widgets, Inc. institutes a controlled 
long-distance calling plan. Only three customer service representatives may use 
long distance service and they may only call Widget, Inc. distributors. Pat screens 
all outgoing customer service calls and when appropriate dials the long-distance 
numbers for...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
52 Using Features for Internal Use 
4
nSpecial call status information (designated by MISCID in this chapter)
Information about the changing status of a call 
NOTE:
Sometimes a billing number displays for a calling or called number. 
For example, the billing number for a pay phone might display rather 
than the pay phone number.
Choosing Outside Lines
You can select a specific group...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
53 Using Features for Internal Use 
4
These restrictions override user privileges established by your system manager. 
Toll restriction can be substituted for outbound or station-to-station restrictions by 
your system manager.
Example
Lynn Johnston, telemarketing manager, is starting a special marketing push for 
out-of-state business. He schedules 3 of his finest telemarketers to...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
54 Using Features for Internal Use 
4
5. Select one of the following options:
nIf you hear a confirmation tone (3 short bursts of tone), press the 
RELEASE button.
nIf you hear an intercept tone (alternating high-low, siren-like tone or 
fast busy tone), the extension is already restricted, or you dialed an 
incorrect code. Press the 
CANCEL button to retry.
To deactivate a...