Lucent Technologies DEFINITY Enterprise Communications Server Release 7 Console Operations Manual

555-230-700
Comcode 108383837
Issue 4
June 1999
DEFINITY®
Enterprise Communications Server
Release 7
Console Operations 

Copyright Ó 1999, Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was 
complete and accurate at the time of printing.  However, information is 
subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system 
by an unauthorized party, for example, persons other than your com-
pany’s employees, agents, subcontractors, or persons working on your...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Contents 
iii  
Contents
Contents iii
1 Introduction 1
nConventions Used in This Document2
nSecurity Measures2
2 Understanding the Console Layout 5
nPhysical Layout of Your Console5
Outside-Lines Buttons Area7
Call Appearance Buttons8
Dialing Keypad9
Features11
The Display12
Displaying in Normal Mode14
Ringer-Volume Control Area18
Selector Console19
Tones Heard Through Handset or Headset21
3 Operating...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Contents 
iv  
nAnswering Calls for Another Party34
Backing Up the Console Operator35
Routing Calls Through the Console Operator35
Covering Calls from the Console35
Forwarding All Calls36
Parking Calls37
nPaging for Called Parties38
Parking Calls38
Chime Paging39
Paging with Voice Paging41
Paging with Deluxe Voice Paging42
nAssisting Callers with Special Tools43
Using Call Waiting43
Split-Swap44...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Contents 
v  
Using Visually Impaired Attendant Service63
5 Centralized Attendant Service 65
nIdentifying Differences 
in a CAS Environment65
Using CAS-Associated Tones66
Using a CAS Display66
Using CAS Operating Procedures67
Transferring CAS Calls67
Placing Calls on Remote Hold68
Using CAS Backup Service68
Using CAS Night Service Operations68
6 Routine Maintenance 71
nTesting the Console71
nCleaning...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Contents 
vi   

Introduction 
1  
1
DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
1
Introduction
If you are a console operator, this book is for you! It is designed to show you the 
physical layout of your computer, how to perform standard and specialty 
functions, and how to maintain and clean your console. It also provides 
information specific to operating your console in a Centralized Attendant Service 
(CAS) environment.
NOTE:
This guide does not cover...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Introduction 
2 Conventions Used in This Document 
1
nChapter 3, ‘‘Operating the Console’’ contains step-by-step instructions for 
placing calls, transferring calls, placing callers on hold, placing conference 
calls, and handling emergency calls.
nChapter 4, ‘‘Using the Features’’ describes of features associated with the 
console and provides step-by-step instructions where applicable.
nChapter 5,...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Introduction 
3 Security Measures 
1
nRerouting calls to console operators
nChanging barrier codes
nSending calls to console operators
nConsole operator-controlled remote access
nSending reports to console operators 

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Introduction 
4 Security Measures 
1