Lucent Technologies DEFINITY Enterprise Communications Server Release 7 Console Operations Manual

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
15 Physical Layout of Your Console 
2
For incoming calls, the display shows the called party’s name and 
extension. In the following sample, the called party is Liz Via who is at 
extension 4328.
For outside calls, the display shows the kind of outside line used and the 
outside line’s access code. In the following sample, the access code the line 
used is a WATS line,...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
16 Physical Layout of Your Console 
2
Your system manager assigns calling privileges for all system users. A 
2-digit number assigned by your system manager, followed by a hyphen 
and 4-alpha characters that identify the user’s calling privileges. The 
4-alpha characters are listed in Ta b l e  2
.
nCall purpose
Call-purpose information identifies features that are in...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
17 Physical Layout of Your Console 
2
nCall status
Call-status displays the phone call’s current status. Ta b l e  4
 identifies call 
status indicators and describes when they occur.
dDisplays when called parties do one of the following: 
nDo not answer 
nSend their calls to coverage
nAre unavailable and have a temporary bridged appearance.
fSystem users forward their...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
18 Physical Layout of Your Console 
2
NOTE:
If your system has Integrated Services Digital Network (ISDN) — 
Primary Rate Interface (PRI), refer to Chapter 4, ‘‘Using the 
Features’’, for display information associated with ISDN-PRI.
Ringer-Volume Control Area
The ringer-volume control area provides volume control for:
nIncoming calls
nTimed reminder tones...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
19 Physical Layout of Your Console 
2
Figure 8. Ringer Volume Control Area (enhanced console)
The ringer volume control area has an  (up) button, a   (down) button, and a 
SELECT button. To adjust the volume on your console:
1. Press and release the  (up) button) or   (down) button to activate the 
display.
The display exhibits a bar graph and identifies the tone to be...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
20 Physical Layout of Your Console 
2
Figure 9. Selector Console Area
Determining Extension Number Status
You can determine the status of an extension by pressing the two buttons 
necessary to complete the extension and looking at the lamp to the left of the 
appropriate DXS button.
nIf the lamp is dark, the extension is idle.
nIf the lamp is lighted, the extension is...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
21 Physical Layout of Your Console 
2
nIf a station has the SAC feature active and is busy, the DXS/BLF lamps 
remain steady until the station is no longer busy. At that time, the lamp 
goes to a flashing mode. The PC Console alerts by changing colors on the 
icon for the associated extension.
Tones Heard Through Handset or Headset
When you operate the console, you...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
22 Physical Layout of Your Console 
2
Call Waiting 
Ringback Low 15 times a 
minute with 
decreasing 
volume 
during the 
last 0.2 
secondA call is waiting at the console and 
the called party has been notified that 
the call is waiting.
Incoming 
Call RingingOn-off, 
low0.5 second  An incoming call is waiting to be 
answered.
Calls Waiting 
(Queued 
Calls)On-off,...

Operating the Console 
23  
3
DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
3
Operating the Console
As a console operator, you spend the majority of your day placing calls, 
transferring calls, and putting callers on hold. You might also place a conference 
call or handle communications for an unexpected emergency. This section 
describes and provides step-by-step procedures for these operations. Before you 
read the rest of this section, check...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Operating the Console 
24 Activating the Console 
3
Activating the Console
Activating the console refers to preparing the console for human control.
To activate the console:
1. Plug in the handset or the headset. 
2. Select one of the following two options:
nIf you are at the principal console, press the NIGHT button if the 
Night lamp is lit.
nIf you are not at the principal console, press the POS...