Lucent Technologies DEFINITY Enterprise Communications Server Release 7 Console Operations Manual

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Operating the Console 
25 Transferring Calls to Outside Numbers 
3
5. Select one of the following options:
nPress the RELEASE button as soon as the call starts to ring.
or
nAnnounce the call to the called party. 
— If the called party accepts the call, press the 
RELEASE button.
— If the called party declines to talk to the caller, press the 
SPLIT 
button to reconnect to the caller. 
Follow your...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Operating the Console 
26 Placing Callers on Hold 
3
— If the called party declines to talk to the caller, press the SPLIT 
button to reconnect to the caller. 
Follow your company’s procedures for taking messages.
Press the R
ELEASE button.
or
nIf the called party is busy or does not answer, press the CANCEL 
button to reconnect with the caller. 
nFollow your company’s procedures for taking messages....

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Operating the Console 
27 Answering Emergency Calls 
3
To use connect two or more parties:
1. Call internal or external party number 1.
2. Press the S
TART button.
3. Call the internal or external party number 2.
4. Press the S
PLIT button. Both parties are connected.
5. Repeat steps 2 through 4 for additional parties.
6. Press the H
OLD button.
Answering Emergency Calls
You may need to manage...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Operating the Console 
28 Answering Emergency Calls 
3 

Using the Features 
29 Speeding Up the Console 
4
DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
4
Using the Features
You might find yourself working at an organization that requires you to know 
more than the standard operating procedures outlined in the previous chapter. For 
example, you may be the guardian of your company’s long distance calls.
This chapter covers features available at your console. You may not have every 
feature described in...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
30 Speeding Up the Console 
4
Example
Phone calls to Widgets, Inc. exceed 300 per day. Pat scrambles constantly to meet 
the demands of incoming calls. The system manager, Kelly Ratliffe, programs 
Auto Start to save Pat precious seconds.
Feature Name
Auto Start
Procedures
Your system manager programs this feature into your console to occur 
automatically.
Speed Dialing
With speed...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
31 Handling Multiple-Party Calls 
4
Holding Calls Automatically
Your console automatically places a call on hold when you answer another call.
Example
Widgets, Inc. is conducting an infomercial on their self-cleaning bathtubs. Pat’s 
console is unusually busy. So, the system manager, Kelly Ratliffe, programs Pat’s 
console to place calls on hold automatically when Pat answers...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
32 Handling Multiple-Party Calls 
4
Procedures
To place a conference call:
1. Call internal or external party number 1.
2. Press the 
START button.
3. Call the internal or external party number 2.
4. Press the 
SPLIT button. Both parties are connected.
5. Repeat steps 2 through 4 for additional parties.
6. Press the 
HOLD button.
Locking Out the Console Operator
Your system manager...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
33 Handling Multiple-Party Calls 
4
Example
Robert Planter, vice president of public relations, is on a conference call with 
musician, Larry Browning, and stand-up comedian, Cindy Wittner, to plan for a 
community fund-raising event. Robert wants Larry and Cindy to present their 
ideas to coworker Jay Winstead so Robert calls Pat to add Jay to the call.
Feature Name
Attendant...

DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
34 Answering Calls for Another Party 
4
Example
Robert Planter, vice president of public relations, is on a conference call with 
musician, Larry Browning, and stand-up comedian, Cindy Wittner, to plan for an 
upcoming community fund-raising event. Robert wants Larry and Cindy to 
present their ideas to executive vice president Cathi Henrique. Pat pages Cathi. 
When Cathi answers...