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Lucent Technologies DEFINITY Enterprise Communications Server Release 6 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 6 Instructions Manual
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DEFINITY Enterprise Communications Server Release 6 Maintenance for R6r Volumes 1 & 2 555-230-126 Issue 2 January 1998 About This Book Page xxi Trademarks and Service Marks nChapter 4, ‘‘Initialization and Recovery’’, describes the various reset and reboot processes and how these are used to perform maintenance and recover systems or subsystems that are out of service. Use of the terminal SPE-down interface on non-functional or standby Switch Processor Elements is included here. nChapter 5, ‘‘Responding to Alarms and Errors’’, describes general repair procedures such as replacing circuit packs and special troubleshooting procedures such as those for fiber link and packet bus faults. nChapter 6, ‘‘Additional Maintenance Procedures’’, describes preventive maintenance, software updates and other procedures not associated with specific alarms or components. nChapter 7, ‘‘LED Indicators’’, is a guide to interpreting indications given by circuit pack and attendant console LEDs. nChapter 8, ‘‘Maintenance Commands’’, contains a description of each maintenance command available through the management terminal. The commands are ordered alphabetically. A general description of command syntax and conventions appears at the beginning of the chapter. nChapter 9, ‘‘Maintenance Object Repair Procedures’’, contains specific troubleshooting and repair instructions for every component in the system. The maintenance objects are listed alphabetically by name as they appear in the Alarm and Error Logs. Under each maintenance object appears a description of the object’s function, tables for interpreting alarm and error logs, and instructions on how to use tests, commands, and replacements to resolve associated problems. Most of these procedures are complete and self-contained, while others rely upon procedures in Chapter 5, ‘‘ Responding to Alarms and Errors’’. Trademarks and Service Marks The following are trademarks or registered trademarks of Lucent Technologies: n5ESS™, 4ESS™ nAUDIX® nCallvisor® nCallmaster® nCentreVu™ nCONVERSANT® nDEFINITY® nDIMENSION® nVOICE POWER® The following are trademarks or registered trademarks of AT&T: nACCUNET®
DEFINITY Enterprise Communications Server Release 6 Maintenance for R6r Volumes 1 & 2 555-230-126 Issue 2 January 1998 About This Book Page xxii Related Documents nDATAPHONE® nMEGACOM® nMULTIQUEST® nTELESEER® The following are trademarks or registered trademarks of other companies: nAscend® (registered trademark of Ascend, Inc.) nAudichron® (registered trademark of the Audichron Company) nMS-DOS® (registered trademark of the Microsoft Corporation) nMicroChannel® (registered trademark of IBM Systems) nMULTIQUEST® (registered trademark of Telecommunications Service) nPagePac® (trademark of the Dracon Division of the Harris Corporation) nUNIX® (trademark of the Novell Corporation) Related Documents The following documents are useful for system-related information: DEFINITY ECS Release 6.2.0 — Change Description, 555-230-474 Gives a high-level overview of what is new in DEFNITY ECS Release 6.2. Describes the hardware and software enhancements and lists the problem corrections for this release. DEFINITY ECS Release 6 — System Description Pocket Reference, 555-230-211 Provides hardware descriptions, system parameters, listing of hardware required to use features, system configurations, and environmental requirements. This compact reference combines and replaces Release 6 System Description and Specifications and Release 6 Pocket Reference. DEFINITY ECS Release 6 — Administration and Feature Description, 555-230-522 Provides descriptions of system features. Also provides step-by-step procedures for preparing the screens that are required to implement the features, functions, and services of the system. Includes the applications and benefits, feature interactions, administration requirements, hardware requirements, and procedures for voice terminal, data module, and trunk group administration. DEFINITY ECS Release 5 — System Monitoring and Reporting, 555-230-511 Provides detailed descriptions of the measurement, status, security, and recent change history reports available in the system and is intended for administrators who validate traffic reports and evaluate system performance. Includes
DEFINITY Enterprise Communications Server Release 6 Maintenance for R6r Volumes 1 & 2 555-230-126 Issue 2 January 1998 About This Book Page xxiii Related Documents corrective actions for potential problems. Issue 2 of this document was titled Traffic Reports. The Release 5 version of this document applies to Release 6 as well. DEFINITY ECS Release 5 — Installation and Test for Single-Carrier Cabinets, 555-230-894 Provides procedures and information for hardware installation and initial testing of single-carrier cabinets.The Release 5 version of this document applies to Release 6 as well. This document is available in the following languages: English, German (DE), Dutch (NL), Brazilian Portuguese (PTB), European French (FR), Castillian Spanish (SP), Italian (IT), Russian (RU), and Japanese (JA). To order, append the language suffix to the document number; for example, 555-230-894DE for German. No suffix is needed for the English version. DEFINITY ECS Release 6 — Installation and Test for Multi-Carrier Cabinets, 555-230-112 Provides procedures and information for hardware installation and initial testing of multi-carrier cabinets. DEFINITY ECS Release 6 — Installation for Adjuncts and Peripherals, 555-230-125 Provides procedures and information for hardware installation and initial testing of ECS adjunct and peripheral systems and equipment. DEFINITY ECS Release 6 — Upgrades and Additions for R6r, 555-230-121 Provides procedures for an installation technician to convert an existing Generic 3 Version 4 DEFINITY Communications System to DEFINITY ECS and from DEFINITY ECS Release 5 to DEFINITY ECS Release 6. Included are upgrade considerations, lists of required hardware, and step-by-step upgrade procedures. Also included are procedures to add control carriers, switch node carriers, port carriers, circuit packs, auxiliary cabinets, and other equipment. BCS Products Security Handbook, 555-025-600 Provides information about the risks of telecommunications fraud and measures for addressing those risks and preventing unauthorized use of BCS products. This document is intended for telecommunications managers, console operators, and security organizations within companies.
DEFINITY Enterprise Communications Server Release 6 Maintenance for R6r Volumes 1 & 2 555-230-126 Issue 2 January 1998 About This Book Page xxiv Federal Communications Commission Statement DEFINITY ECS Release 5 — Terminals and Adjuncts Reference, 555-015-201 Provides descriptions of the peripheral equipment that can be used with System 75, System 85, DEFINITY Communications System, and DEFINITY ECS. This document is intended for customers and Lucent Technologies account teams for selecting the correct peripherals to accompany an ECS. The Release 5 version of this document applies to Release 6 as well. DEFINITY Wireless Business System Users Guide, 555-232-105 DEFINITY Wireless Business System Installation and Test Guide, 555-232-102 DEFINITY Wireless Business Systems System Interface, 555-232-108 AT&T Network and Data Connectivity Reference, 555-025-201 Federal Communications Commission Statement Part 68: Statement Part 68: Answer-Supervision Signaling. Allowing this equipment to be operated in a manner that does not provide proper answer-supervision signaling is in violation of Part 68 rules. This equipment returns answer-supervision signals to the public switched network when: nAnswered by the called station nAnswered by the attendant nRouted to a recorded announcement that can be administered by the CPE user This equipment returns answer-supervision signals on all DID calls forwarded back to the public switched telephone network. Permissible exceptions are: nA call is unanswered nA busy tone is received nA reorder tone is received This equipment is capable of providing users access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990. This equipment complies with Part 68 of the FCC Rules. On the rear of this equipment is a label that contains, among other information, the FCC registration
DEFINITY Enterprise Communications Server Release 6 Maintenance for R6r Volumes 1 & 2 555-230-126 Issue 2 January 1998 About This Book Page xxv Federal Communications Commission Statement number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company. The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in devices not ringing in response to an incoming call. In most, but not all areas, the sum of RENs should not exceed 5.0. To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. NOTE: REN is not required for some types of analog or digital facilities. Means of Connection Connection of this equipment to the telephone network is shown in the following table. If the terminal equipment (DEFINITY ® System) causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If trouble is experienced with this equipment, for repair or warranty information, please contact the Technical Service Center at 1-800-248-1234. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.Manufacturer’s Port Identifier FIC CodeSOC/REN/ A.S. Code Network Jacks Off/On Premises Station OL13C 9.0F RJ2GX, RJ21X, RJ11C DID Trunk 02RV2-T 0.0B RJ2GX, RJ21X CO Trunk 02GS2 0.3A RJ21X CO Trunk 02LS2 0.3A RJ21X Tie Trunk TL31M 9.0F RJ2GX 1.544 Digital Interface 04DU9-B,C 6.0P RJ48C, RJ48M 1.544 Digital Interface 04DU9-BN,KN 6.0P RJ48C, RJ48M 120A2 Channel Service Unit 04DU9-DN 6.0P RJ48C
DEFINITY Enterprise Communications Server Release 6 Maintenance for R6r Volumes 1 & 2 555-230-126 Issue 2 January 1998 About This Book Page xxvi How to Order Documentation It is recommended that repairs be performed by Lucent Technologies certified technicians. The equipment cannot be used on public coin phone service provided by the telephone company. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation for information. This equipment, if it uses a telephone receiver, is hearing aid compatible. How to Order Documentation In addition to this book, other description, installation and test, maintenance, and administration books are available. A complete list of DEFINITY books can be found in the Business Communications System Publications Catalog, 555-000-010. This document and any other DEFINITY documentation can be ordered directly from the Lucent Technologies Business Communications System Publications Fulfillment Center toll free at 1-800-457-1235 (voice) and 1-800-457-1764 (fax). International customers should use 317-322-6791 (voice) and 317-322-6849 (fax). How to Comment on This Document Lucent Technologies welcomes your feedback. Please fill out the reader comment card found at the front of this manual and return it. Your comments are of great value and help improve our documentation. If the reader comment card is missing, FAX your comments to 1-303-538-1741 or to your Lucent Technologies representative, and mention this document’s name and number, DEFINITY Enterprise Communication Server Release 6 Maintenance for R6r, 555-230-126.
Maintenance Architecture Page 1-1 What’s new for R6.2r 1 DEFINITY Enterprise Communications Server Release 6 Maintenance for R6r Volumes 1 & 2 555-230-126 Issue 2 January 1998 1 1Maintenance Architecture The maintenance subsystem is that part of the software that is responsible for initializing and maintaining the system. This software continuously monitors system health and maintains a record of errors detected in the system. The maintenance subsystem also provides a user interface for on-demand testing. This chapter provides a brief description of the R6r maintenance strategy, and presents background information on the system’s overall functions. For detailed descriptions of components and subsystems, refer to related topics in Chapter 9, ‘‘Maintenance Object Repair Procedures’’. Sections on the following MOs are particularly useful for gaining an understanding of how the system works: nSTBY-SPE nPNC-DUP nEXP-PN nSNI-BD nDUP-INT nSYNC What’s new for R6.2r n‘‘Multiple feature offers’’ n‘‘Password/System Security’’ n‘‘Multimedia Call Handling (MMCH) Enhancements’’
DEFINITY Enterprise Communications Server Release 6 Maintenance for R6r Volumes 1 & 2 555-230-126 Issue 2 January 1998 Maintenance Architecture Page 1-2 What’s new for R6.2r 1 Multiple feature offers Features are classified into two offer categories as depicted in Figure 1-1. Figure 1-1. Offer categories and related hardware, features, and capacities nCategory A refers to top-tier offers and encompasses all current DEFINITY (including ProLogix Communications Solutions) systems. — All customer options allowed Features & Capacities Boards Offers Category A Category B Category B Category B Category A Category A ValuePricedBoards Standard Priced Boards Wireless qrdf0001 RPY 102297 BCS Guestworks Call Center To p T i e r Prologix
DEFINITY Enterprise Communications Server Release 6 Maintenance for R6r Volumes 1 & 2 555-230-126 Issue 2 January 1998 Maintenance Architecture Page 1-3 What’s new for R6.2r 1 — All features allowed — Standard capacities — Standard priced hardware only nCategory B refers to the cost and efficiency configurations with either standard or value priced hardware and a reduced customer options and feature set (highlights). — Standard or value priced hardware: — No ASAI — No CDS — No multimedia — Limited Call Center — No remote access — No extension number portability — Reduced capacities The offer category along with the model determines feature “set” as well as the allowed hardware and capacities. Offer Security Several security considerations have been added to protect the offer categories and the associated hardware. nOnce translations for a Category A system have been entered, they cannot be changed to Category B. Migrating from Category A to Category B requires a complete retranslation of circuit packs and software. nStandard-priced hardware is required for all Category A systems. — Category A allows administering value-priced hardware (for example, TN791, TN2214, and TN2215), but it will not function. NOTE: The Terranova system management software graphically represents the system configuration, including all line boards. This product must be modified to support the new valued-priced board types described above.Standard Value Function TN746 TN791 16-port analog TN2224 TN2214 24-port, 2-wire DCP TN2183 TN2215 16-port analog
DEFINITY Enterprise Communications Server Release 6 Maintenance for R6r Volumes 1 & 2 555-230-126 Issue 2 January 1998 Maintenance Architecture Page 1-4 What’s new for R6.2r 1 Initialization At initialization, the system provides only the System-parameters offer-option screen; all other screen forms are disabled until the offer category is both administered and activated in the system. See ‘‘ Initialization’’ in Chapter 4, ‘‘Initialization and Recovery’’ for more information. Password/System Security DEFINITY uses two software products to secure the switch’s administration and maintenance ports. While these ports help customers and technicians alike, they also provide potential access to hackers, whose activities can result in unauthorized use of network facilities and theft of long distance services. Remote Port Security Device (RPSD) The RPSD software works with DEFINITY ECS (prior to Release 6.2) and DEFINITY Communications Systems; System 75 (V2 or higher) and System 85; DIMENSION PBX Systems; the AUDIX, DEFINITY AUDIX, and AUDIX Voice Power Systems; and all System Management products. For details on RPSD, see the BCS Products Security Handbook, 555-025-600 or the DEFINITY Communications Systems Remote Port Security Device User’s Manual , 555-025-400. Softlock Beginning with DEFINITY ECS Release 6.2 and higher, SoftLock (also referred to as the Integrated Lock for the Security Toolkit) can be purchased and installed in the DEFINITY software base . SoftLock is a centralized access interface that uses a challenge/response protocol to verify the authenticity of a user and to reduce the opportunity for unauthorized access. Topics covered in this section are: n‘‘Locking administered passwords’’ n‘‘Init logins’’ n‘‘INADS and craft logins’’ Locking administered passwords !CAUTION: While SoftLock is embedded in the DEFINITY ECS system, the feature is not customer-accessible until Release 6.3. This information is provided to alert technicians of the possiblity of locking all administered passwords on a customer’s system. Page 2 of the Change System-parameters Customer-options form contains a SoftLock? field with a default of n, as shown in the screen below. Do not change this field.