Lucent Technologies Definity Enterprise Communications Server (ECS) CALLMASTER IV Voice Terminal Instructions Manual

  CALLMASTER® IV Voice Terminal User and Installation Instructions
x
Technical Description  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Physical Dimensions and Weight . . . . . . . . . . . . . . . . . . . . 26
Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . 26 

  CALLMASTER® IV Voice Terminal User and Installation Instructions
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Your CALLMASTER IV Voice Terminal
The CALLMASTER® IV voice terminal referred to in this manual has been 
specially designed for use with the Automatic Call Distribution (ACD) system 
and the many features of the DEFINITY
® Enterprise Communications Server 
(ECS) and the DEFINITY® Communications System Generic 1, Generic 2, and 
Generic 3.
This voice terminal has six buttons that can be used for either call 
appearances or features and...

  CALLMASTER® IV Voice Terminal User and Installation Instructions
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The Recorder Interface
The CALLMASTER IV’s Recorder Interface is designed for recording calls on a 
standard tape recorder. (A recorder with AGC [Automatic Gain Control] is 
recommended.) With this interface, a warning tone, a soft beep repeated every 
15 seconds, notifies the agent and the calling party that the call is being 
recorded. 
Be aware that this tone may be a legal requirement.
IMPORTANT: The use of service observing...

  CALLMASTER® IV Voice Terminal User and Installation Instructions
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Conventions
The following conventions are used in the procedures:
Each of these boxes represents a button 
to which a feature has been assigned. The 
button is labeled with a feature name.
Each of these long rectangular boxes 
represents a feature message shown on 
the 2-line by 40-character display screen.
Feature
Headset  L >>>>>    H 

  CALLMASTER® IV Voice Terminal User and Installation Instructions
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Feature Descriptions
Familiarize yourself with your CALLMASTER IV voice terminal and its many 
features by reviewing Figure 1 below and the feature explanations on the 
following pages
.
FIGURE 1 The CALLMASTER IV Voice Terminal
123
456
789ABC DEF
MNO JKL GHI
PQRS
TUVWXYZ
*O#
   
Mute Message
6 Call Appearance/
Display Tra nsfer
Hold Conference/
Drop/
Ring
CALLMASTER IV
Feature Buttons
DialRelease
ButtonAdjunct Jack
(on bottom of
voice...

  CALLMASTER® IV Voice Terminal User and Installation Instructions
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Starting at the top left of Figure 1 and continuing clockwise:
Message Light — A red light which goes on steadily when a message has 
been left for you.
Select Button — Can be used in two different ways:
·Used with   to initiate a self-test of your voice terminal;
·Used with   to select your own personalized ring from among eight 
available patterns.
Volume Control Buttons — For adjusting the volume of the headset (or 
handset). These...

  CALLMASTER® IV Voice Terminal User and Installation Instructions
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Release Button —Used in ACD operation to end a call. However, pressing 
 is equivalent to hanging up; you will not receive dial tone.
Log in Button — Use this button to automatically log in to the ACD system 
when you want to begin answering ACD calls.
Dial Pad — The standard 12-button pad for dialing phone numbers and 
accessing features. The letters, “Q” and “Z,” have been added to the 
appropriate dial pad keys for directory access,...

  CALLMASTER® IV Voice Terminal User and Installation Instructions
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FIGURE 2 The Headset/Handset Jacks on the Side of the 
CALLMASTER IV
On both sides of the CALLMASTER IV voice terminal, there is a set of 
headset/handset jacks, as shown in Figure 2 above. Use these jacks for 
connecting a headset and/or a handset to your CALLMASTER set.
NOTE: Two headsets plugged into the sides of the CALLMASTER can be 
used simultaneously.
If any adjunct is active, the left and right headset jacks on the voice...

  CALLMASTER® IV Voice Terminal User and Installation Instructions
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Installation
NOTE: The CALLMASTER IV voice terminal can only be 
desk-mounted; it 
cannot be wall-mounted. 
IMPORTANT: 
DEFINITY ECS CALLMASTER II, CALLMASTER III, and 
CALLMASTER IV Voice Terminals Instructions for Programming the Options
, 
555-015-172, is a brief set of instructions which includes procedures for 
setting the display for 1 or 2 lines and for controlling the Mute button. Within 
this booklet, there are also procedures...

  CALLMASTER® IV Voice Terminal User and Installation Instructions
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Orderable Equipment
The following equipment can be ordered by using the appropriate Comcode or 
Price Element Code (PEC):
Orderable Equipment
ITEM COMCODE PEC
CALLMASTER IV Voice Terminal (with Recorder 
Interface)Black=108010554
Misty Cream= 
108010570
White=1080105623179-10B
3179-10M
3179-10W
Line Cord (7-foot/2.1336 meters, 8-wire D8W87 
modular cord)
Line Cord (14-foot/4.2672 meters D8W modular 
cord)103786786
10378680231793-03
Plug...