Lucent Technologies Definity Enterprise Communications Server (ECS) CALLMASTER IV Voice Terminal Instructions Manual

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
x
Technical Description  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Physical Dimensions and Weight . . . . . . . . . . . . . . . . . . . . 26
Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . 26 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
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Your CALLMASTER IV Voice Terminal
The CALLMASTER® IV voice terminal referred to in this manual has been 
specially designed for use with the Automatic Call Distribution (ACD) system 
and the many features of the DEFINITY
® Enterprise Communications Server 
(ECS) and the DEFINITY® Communications System Generic 1, Generic 2, and 
Generic 3.
This voice terminal has six buttons that can be used for either call 
appearances or features and 15 buttons that are administered exclusively for 
features. It also has a 2-line by 40-character liquid crystal display for showing 
call-related information, and designated buttons for both the ACD Log In and 
Release features.
In addition, the CALLMASTER IV has a built-in Recorder Interface which 
allows you to connect the voice terminal to a recording device so that you can 
record all voice interactions. 
NOTE: The tape recorder used with the CALLMASTER IV voice terminal must 
be purchased by the user; it is 
not provided with the voice terminal.
For more information on using ACD features, see the 
DEFINITY Enterprise 
Communications Server (ECS) ACD Agent Instructions
, 555-204-722; the 
DEFINITY Generic 2 and System 85 ACD Agent Instructions, 555-104-713; 
the 
DEFINITY Enterprise Communications Server (ECS) ACD Supervisor 
Instructions
, 555-230-724; and the DEFINITY Generic 2 and System 85 ACD 
Supervisor Instructions
, 555-104-714.
The Headset (or the Handset)
Since the CALLMASTER IV voice terminal is most often used with a headset, 
each set has two headset jacks, one on each side of the housing, so that one 
or two headsets can easily be connected. The voice terminal is immediately 
off-hook when the headset is plugged into the voice terminal.
With the use of an optional handset D-Kit, a K2G2 handset can be added to 
the voice terminal. (See “Orderable Equipment” in the Installation section of 
these instructions for Comcodes of the handset D-Kits and individual parts.) 
This kit includes a handset and handset cord, a PJ327 adapter so that the 
handset cord can be connected to one of the headset jacks, and a cradle in 
which the handset can be kept when it is not in use. (This cradle 
cannot be 
used as a switchhook.)
NOTE: Equipment used with previous versions of the CALLMASTER 
voice terminal may not be compatible with the CALLMASTER IV.
NOTE: If you have both a handset and a headset plugged into a 
CALLMASTER IV voice terminal, you may want to unplug the handset when 
you are not using it, since it can pick up nearby noises (such as papers being 
shuffled) which may be heard over the headset. 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
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The Recorder Interface
The CALLMASTER IV’s Recorder Interface is designed for recording calls on a 
standard tape recorder. (A recorder with AGC [Automatic Gain Control] is 
recommended.) With this interface, a warning tone, a soft beep repeated every 
15 seconds, notifies the agent and the calling party that the call is being 
recorded. 
Be aware that this tone may be a legal requirement.
IMPORTANT: The use of service observing features and call recording 
features may be subject to federal, state, and local laws, rules, or regulations 
and may be prohibited pursuant to the laws, rules, or regulations or require 
the consent of one or both of the parties to the conversation. Customers 
should familiarize themselves with and comply with all applicable laws, rules, 
and regulations before using these features.
Organization of This Guide
This user guide is divided into four main sections:
Feature Descriptions — Use the drawing to locate the features on your 
CALLMASTER IV voice terminal; use the feature descriptions and 
explanations to help you remember how these features are used.
Installation — Use the procedures listed in this section to install your 
CALLMASTER IV voice terminal.
Basic Voice Terminal Operations — Use the procedures here to go off-hook, 
raise or lower the receive volume, and disconnect from calls.
Feature Procedures — Follow the procedures listed here to use the fixed 
features on your voice terminal, those features you can use immediately.
Technical Description — This short section contains the dimensions, power 
requirements, and environmental requirements for the CALLMASTER IV voice 
terminal. 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
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Conventions
The following conventions are used in the procedures:
Each of these boxes represents a button 
to which a feature has been assigned. The 
button is labeled with a feature name.
Each of these long rectangular boxes 
represents a feature message shown on 
the 2-line by 40-character display screen.
Feature
Headset  L >>>>>    H 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
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Feature Descriptions
Familiarize yourself with your CALLMASTER IV voice terminal and its many 
features by reviewing Figure 1 below and the feature explanations on the 
following pages
.
FIGURE 1 The CALLMASTER IV Voice Terminal
123
456
789ABC DEF
MNO JKL GHI
PQRS
TUVWXYZ
*O#
   
Mute Message
6 Call Appearance/
Display Tra nsfer
Hold Conference/
Drop/
Ring
CALLMASTER IV
Feature Buttons
DialRelease
ButtonAdjunct Jack
(on bottom of
voice terminal)
15 Feature
Buttons Line Jacks
(on bottom of
voice terminal)
TransferConference
Test
Drop Select
Volume
ReleaseLog InMute
Button
PadLog In
Button
Button Button Ring Button
Te s t
Button Light
Select
ButtonVo l u m e
Control
Buttons
Hold 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
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Starting at the top left of Figure 1 and continuing clockwise:
Message Light — A red light which goes on steadily when a message has 
been left for you.
Select Button — Can be used in two different ways:
·Used with   to initiate a self-test of your voice terminal;
·Used with   to select your own personalized ring from among eight 
available patterns.
Volume Control Buttons — For adjusting the volume of the headset (or 
handset). These buttons adjust the volume of the tone ringer if the headset (or 
handset) is unplugged or the CALLMASTER IV is ringing.
Drop/Test Button — For disconnecting from a call or dropping the last party 
added to a conference call. When used with  , you can perform a self-
test of your voice terminal lights and tone ringer.
Conference/Ring Button — For setting up conference calls. With a 
DEFINITY ECS or a DEFINITY Generic 1 or Generic 3, the conference can 
include up to six parties. DEFINITY Generic 2 users can conference up to 
three parties. (To add more parties, DEFINITY Generic 2 users should see 
their system manager.) When used with  , you can select a 
personalized ringing pattern for your voice terminal.
Transfer Button —For transferring a call to another voice terminal.
Hold Button — A red button for putting calls on hold.
Display — A built-in LCD 2-line by 40-character display.
6 Call Appearance/Feature Buttons — These six buttons are devoted to 
handling incoming and outgoing calls (call appearances) and are labeled with 
an extension number. Each button has a red appearance light beside it to tell 
you that this is the line you are using or that this is the line you will get when 
you answer a call. The green status light next to each call appearance and 
feature button tells you the line or feature is being used. 
15 Feature Buttons —Each of these 15 buttons accesses a feature and is 
labeled with a feature name. Each button has a green light beside it. When the 
green light goes on, the feature is active.
Line Jacks (on bottom of voice terminal) — The two Line jacks are used for 
connecting a line cord to your voice terminal.These jacks are labeled “4 WIRE 
LINE 2 WIRE.”
Adjunct Jack (on bottom of voice terminal) — This jack is used to connect 
compatible adjunct equipment, such as an S101A, S201A, or SoundPoint™ 
Office Speakerphone, a 507A Adapter, or a 500A1 Headset Adapter, to your 
voice terminal. The jack is labeled  .
Drop
Test
Conference
Ring
Select
Select 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
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Release Button —Used in ACD operation to end a call. However, pressing 
 is equivalent to hanging up; you will not receive dial tone.
Log in Button — Use this button to automatically log in to the ACD system 
when you want to begin answering ACD calls.
Dial Pad — The standard 12-button pad for dialing phone numbers and 
accessing features. The letters, “Q” and “Z,” have been added to the 
appropriate dial pad keys for directory access, and the “5” button on your dial 
pad has raised bars for visually-impaired users.
Mute Button — For turning off the voice transmitter in the headset or handset 
so the other person cannot hear you.
Release 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
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FIGURE 2 The Headset/Handset Jacks on the Side of the 
CALLMASTER IV
On both sides of the CALLMASTER IV voice terminal, there is a set of 
headset/handset jacks, as shown in Figure 2 above. Use these jacks for 
connecting a headset and/or a handset to your CALLMASTER set.
NOTE: Two headsets plugged into the sides of the CALLMASTER can be 
used simultaneously.
If any adjunct is active, the left and right headset jacks on the voice terminal 
are deactivated.
HeadsetJacks 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
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Installation
NOTE: The CALLMASTER IV voice terminal can only be 
desk-mounted; it 
cannot be wall-mounted. 
IMPORTANT: 
DEFINITY ECS CALLMASTER II, CALLMASTER III, and 
CALLMASTER IV Voice Terminals Instructions for Programming the Options
, 
555-015-172, is a brief set of instructions which includes procedures for 
setting the display for 1 or 2 lines and for controlling the Mute button. Within 
this booklet, there are also procedures for enabling or disabling the Recorder 
Interface and the Recording Warning Tones and for setting the headset and 
handset volume. It is important that ONLY a service technician or the system 
manager program these options.This document is orderable from the 
Publications Center listed at the front of this book.
Checklist of Parts
The CALLMASTER IV voice terminal package includes the following items:
·A CALLMASTER IV voice terminal with recorder interface
·Line cord (7-foot/2.1336 meters, 8-wire D8W87 modular cord)
·Button designation cards and plastic covers
·This manual that you are presently reading
NOTE: Included in the box with international CALLMASTER voice terminals is 
a manual which has pertinent procedural information written in 7 different 
languages. This manual is titled The 
DEFINITY ECS CALLMASTER II, 
CALLMASTER III, and CALLMASTER IV International Voice Terminals Quick 
Reference
. Its Document Ordering number is 555-015-717. 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
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Orderable Equipment
The following equipment can be ordered by using the appropriate Comcode or 
Price Element Code (PEC):
Orderable Equipment
ITEM COMCODE PEC
CALLMASTER IV Voice Terminal (with Recorder 
Interface)Black=108010554
Misty Cream= 
108010570
White=1080105623179-10B
3179-10M
3179-10W
Line Cord (7-foot/2.1336 meters, 8-wire D8W87 
modular cord)
Line Cord (14-foot/4.2672 meters D8W modular 
cord)103786786
10378680231793-03
Plug Prong base unit 3122-010-(A)
Handset D-Kit #182083 (black)
 Handset cradle*
 Thumbscrew*
 Handset K2G2*
 Handset cord H4DU*
 PJ327 Adapter*105514798
847731114
845952928
407228600
407632819
40697839531793-22
Handset D-Kit #182084 (misty cream)
 Handset cradle*
 Thumbscrew*
 Handset K2G2*
 Handset cord H4DU*
 PJ327 Adapter*105514806
847960226
845952936
407228675
407632827
40573094631793-03
Handset D-Kit #182835 (white)
 Handset cradle*
 Thumbscrew*
 Handset K2G2*
 Handset cord H4DU*
 PJ327 Adapter*107318438
847731106
847278611
407228667
407632835
40712835431793-04
Designation cards (set of 25) — U.S. English/
Lucent Technologies
Designation cards (set of 25) — U.S. English/
Southwestern Bell
Designation cards (set of 25) — Italian
Designation cards (set of 25) — Japanese
Designation cards (set of 25) — Canadian 
French
Designation cards (set of 25) — Dutch
Designation cards (set of 25) — Castilian 
Spanish/Latin American Spanish847933850
848055737
847945565
847933868
847933884
847933892
84793390031795-CTR15
31795-SWL01
31795-CTR02
31795-CTR05
31795-CTR07
31795-CTR11
31795-CTR16
      or -CTR90
   
* This piece of equipment comes with the Handset D-Kit, but it can also be ordered
      separately with the Comcode in the second column.
           continued on next page