Lucent Technologies Definity Enterprise Communications Server (ECS) CALLMASTER IV Voice Terminal Instructions Manual

							DEFINITY® Enterprise 
Communications Server (ECS)
CALLMASTER
® IV Voice Terminal 
User and Installation Instructions
555-015-171
Comcode 108229717
Issue 2
February 1998 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
ii
Copyright© 1998, Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was 
complete and accurate at the time of printing. However, information is subject to 
change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system by an unautho-
rized party, for example, persons other than your company’s 
employees, agents, subcontractors, or persons working on your company’s behalf. 
Note that there may be a risk of toll fraud associated with your 
telecommunications system and, if toll fraud occurs, it can result in substantial addi-
tional charges for your telecommunications services.
You and your system manager are responsible for the security of your system, such as 
programming and configuring your equipment to prevent unauthorized use. The system 
manager is also responsible for reading all installation, instruction, and system adminis-
tration documents provided with this product in order to fully understand the features 
that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. 
Lucent Technologies does not warrant that this product is immune from or will prevent 
unauthorized use of common-carrier telecommunication services or facilities accessed 
through or connected to it. Lucent Technologies will not be responsible for any charges 
that result from such unauthorized use.
Lucent Technologies Fraud Intervention
If you 
suspect that you are being victimized by toll fraud and you need technical support 
or assistance, call Technical Service Center Toll Fraud Intervention Hotline at 1 800 
643-2353.
Interference Warning Information
WARNING: The CALLMASTER
® IV voice terminal has been tested and found to com-
ply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and 
CISPR-22. These limits are designed to provide reasonable protection against harmful 
interference in an installation. This equipment 
generates, uses, and can radiate radio-frequency energy and, if not installed and used 
in accordance with the instructions, may cause harmful interference to radio and televi-
sion communications. However, there is no guarantee that interference will not occur in 
a particular installation. If this equipment does cause harmful interference to radio or 
television reception, which can be 
determined by turning the equipment off and on, the user is encouraged to try to correct 
the interference by one or more of the following measures: 
• Reorient the receiving television or radio antenna where this may be done safely. 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
iii
• Increase the separation between the telephone equipment.
• Plug the telephone into a different ac outlet than the receiver so that the telephone 
equipment and receiver are on different branch circuits.
• Consult the dealer or an experienced radio/tv technician for help.
Trademarks
DEFINITY and CALLMASTER are registered trademarks of Lucent 
Technologies.
SoundPoint is a trademark of Polycom, Inc.
Ordering Information
Call: Lucent Technologies BCS Publications Center
Voice 1 800 457-1235   International Voice 317 322-6791
Fax 1 800 457-1764      International Fax 317 322-6699
Write: Lucent Technologies BCS Publications Center
2855 N. Franklin Road
Indianapolis, IN 46219
Order: Document No. 555-015-171
Comcode 108229717
Issue 2, February 1998
European Union Declaration of Conformity
Lucent Technologies Business Communications Systems declares that the equipment specified in 
this document conforms to the referenced European Union (EU) Directives and Harmonized Stan-
dards listed below:
EMC Directive 89/336/EEC
Low-Voltage Directive 73/23/EEC
Acknowledgment
This document was prepared by Product Publication, Lucent Technologies, Middletown, 
NJ
The “CE” mark affixed to the equipment means that it 
conforms to the above directives. 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
iv
IMPORTANT USER SAFETY 
INSTRUCTIONS
The most careful attention has been devoted to quality standards in the 
manufacture of your new voice terminal. Safety is a major factor in the design of 
every set. But, safety is YOUR responsibility too.
Please read carefully the helpful tips listed below and on the next page. These 
suggestions will enable you to take full advantage of your new voice terminal. 
Retain these tips for later use.
Use
When using your telephone equipment, the following safety precautions should 
always be followed to reduce the risk of fire, electric shock, and injury to persons.
nRead and understand all instructions.
nFollow all warnings and instructions marked on the telephone.
nThis telephone can be hazardous if immersed in water. To avoid the possibility 
of electric shock, do not use it while you are wet. If you accidentally drop the 
telephone into water, do not retrieve it until you have first unplugged the line 
cord from the modular wall jack. Then, call service personnel to ask about a 
replacement.
nAvoid using the telephone during electrical storms in your immediate area. 
There is a risk of electric shock from lightning. Urgent calls should be brief. 
Even though protective measures may have been installed to limit electrical 
surges from entering your business, absolute protection from lightning is 
impossible.
nIf you suspect a natural gas leak, report it immediately, but use a telephone 
away from the area in question. The telephone’s electrical contacts could 
generate a tiny spark. While unlikely, it is possible that this spark could ignite 
heavy concentrations of gas.
nNever push objects of any kind into the equipment through housing slots since 
they may touch hazardous voltage points or short out parts that could result in a 
risk of electric shock. Never spill liquid of any kind on the telephone. If liquid is 
spilled, however, refer servicing to proper service personnel.
nTo reduce the risk of electric shock, do not disassemble this telephone. There 
are no user serviceable parts. Opening or removing covers may expose you to 
hazardous voltages. Incorrect reassembly can cause electric shock when the 
telephone is subsequently used. 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
v
Service
nBefore cleaning, unplug the telephone from the modular wall jack. Do not use 
liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
nUnplug the telephone from the modular wall jack. Be sure to refer servicing to 
qualified service personnel when these conditions exist:
— If liquid has been spilled into the telephone
— If the telephone has been exposed to rain or water
— If the telephone has been dropped or the housing has been damaged
— If you note a distinct change in the performance of the telephone
SAVE THESE INSTRUCTIONS
When you see this warning symbol on the product, refer 
to this instructions booklet packed with the product for 
more information before proceeding.
! 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
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							  CALLMASTER® IV Voice Terminal User and Installation Instructions
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ADDITIONAL INSTALLATION WARNING
FAILURE TO FOLLOW THESE INSTRUCTIONS CAN CAUSE DAMAGE TO 
THE TERMINAL OR CAUSE THE ASSOCIATED PBX CIRCUIT PACK TO 
REMOVE POWER TO THE TERMINAL. IN EITHER CASE THE TERMINAL 
WILL NOT FUNCTION CORRECTLY.
The design of this product allows it to operate on either 2-wire or 
4-wire DCP circuits. In order for the terminal to function properly in either 2-wire or 
4-wire installations, there must be NO INTERCONNECTIONS between the wire 
pairs used for 2-wire and 
4-wire operation. Bridging or paralleling of these pairs can result in damage to the 
terminal or can cause the PBX circuit pack to remove power to the terminal.
REMOVE ALL CONNECTIONS BETWEEN PAIRS BEFORE CONNECTING THE 
TERMINAL.
For 2-wire operation, if you need to plug the voice terminal into a 
4-pin or 6-pin wall jack, instead of a standard 8-pin modular jack, refer to the 
“Modular Wall Jack Wiring” table on the next page to insure that the wires from the 
4-pin or 6-pin wall jack are connected to the correct pins on the terminal 2-wire 
“LINE” jack.
4-WIRE installations MUST ONLY have PBX connections on pair 2 and pair 3 and, 
if necessary, auxiliary power must be connected to pair 4. 
2-WIRE installations MUST ONLY have PBX connections on 
pair 1 and, if necessary, auxiliary power must be connected to 
pair 4.
WHEN THIS PRODUCT IS LOCATED IN A SEPARATE BUILDING from the 
telephone communications system, a line current protector MUST be installed at 
the entry/exit points of ALL buildings through which the line passes. However, note 
that there is a difference between 4-wire and 
2-wire installations.
The following are the ONLY acceptable devices for use in a 4-wire installation: 
(Note that two protectors are needed at each installation point.)
nLucent Technologies 4-type protectors
nITW LINX LP-type protectors
For 2-wire installations, the following is recommended: (Only one protector is 
needed at each installation point.)
nLucent Technologies 4-type protectors
nITW LINX LP-type protectors
However, if the above two protectors are not used, the following is acceptable in a 
2-wire installation:
nLucent Technologies 3BIC (Carbon block) or Lucent 3BEW (gas tube) 
protectors
NOTE: The 3BIC and 3BEW protectors can be used ONLY for 2-wire installations. 
They CANNOT be used for 4-wire installations. 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
viii
Wiring Information
                 A Voice Terminal Line Jack
 
For more information about wiring, see the section on “DCP Line Interface” in the next 
portion of this booklet.
MODULAR WALL JACK WIRING
PIN PAIR COLOR DESCRIPTION
1 2 W-O 4-Wire Output
  2-Wire (Rec Output)
2 2 O-W 4-Wire Output
  2-Wire (Rec Output)
3 3 W-G 4-Wire Input
  2-Wire (Not Used)
4 1 W-BL 2-Wire (Tip)
  4-Wire (Rec Output)
5 1 BL-W 2-Wire (Ring)
  4-Wire (Rec Output)
6 3 G-W 4-Wire Input
  2-Wire (Not Used)
74 W-BRAdjunct Power –48 vdc
8 4 BR-W Adjunct Power Common
12345678 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
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							  CALLMASTER® IV Voice Terminal User and Installation Instructions
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Contents
Your CALLMASTER IV Voice Terminal . . . . . . . . . . . . . . . . . 1
The Headset (or the Handset)  . . . . . . . . . . . . . . . . . . . . . . . 1
The Recorder Interface  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Organization of This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . 2
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Feature Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Installation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Checklist of Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Orderable Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Operating Range Requirements . . . . . . . . . . . . . . . . . . . . . 11
The 2-Wire/4-Wire Line Adapter . . . . . . . . . . . . . . . . . . . . . 12
DCP Line Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Testing the Headset or Handset . . . . . . . . . . . . . . . . . . . . . 17
Labeling and Installing the Button-Designation 
Cards and Covers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Basic Voice Terminal Operations  . . . . . . . . . . . . . . . . . . . . 18
Going Off-Hook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Raising or Lowering Receive Volume . . . . . . . . . . . . . . . . . 19
Disconnecting from Calls  . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Feature Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Conference  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Drop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Select Ring (and Ringer Volume). . . . . . . . . . . . . . . . . . . 23
Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Transfer  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25