Lucent Technologies Definity Enterprise Communications Server (ECS) CALLMASTER IV Voice Terminal Instructions Manual

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
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Installation Procedures
Use the following procedures to install your CALLMASTER IV voice terminal.
See Figure 3 for the location of the jacks mentioned below.
1Lay the voice terminal face down so the bottom slopes toward you.
2Plug the line cord into the 4-wire LINE jack for 4-wire operation; for 2-wire 
operation, plug the line cord into the 2-wire LINE jack. Press firmly until 
you hear the line cord click.
NOTE: If you plug the line cord into the wrong LINE jack, be advised that 
the voice terminal will not work or it may be damaged.
3Press the line cord into the line cord routing channel, placing the cord 
under the tab, and gently pull any slack from the cord to the rear of the 
voice terminal.
4Turn the voice terminal rightside up so that the display is facing you.
5Plug the line cord into the modular wall jack. (Since the line cord is 7-feet/
2.1336 meters long, your CALLMASTER voice terminal must be within 
this distance from the wall jack.)
NOTE: You may also use a 14-foot/4.2672 meters line cord. To order this cord, 
see “Orderable Equipment” earlier in these instructions.
Orderable Equipment (continued)
ITEM COMCODE PEC
Designation cards (set of 25) — German
Designation cards (set of 25) — Parisian French/
Belgian French
Designation cards (set of 25) — Brazilian 
Portuguese847933400
847933934
84793395931795-CTR92
31795-CTR91
      or -CTR39
31795-CTR43 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
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FIGURE 3 The LINE Jack, Adjunct Jack, and Routing Channels
Operating Range Requirements
·The total distance between the CALLMASTER IV voice terminal with 
recorder interface active and the recording device should not exceed 200 
feet/60.96 meters.
·The distance between the CALLMASTER IV voice terminal and the PBX 
must NOT exceed the following:
—In 4-wire mode, with 22-gauge or 24-gauge wire, the distance 
between the CALLMASTER IV and the PBX should not exceed 
5,000 feet/1,524 meters; with 26-gauge wire, the distance should 
not exceed 4,000 feet/1,219.2 meters.
—In 2-wire mode, with 22-gauge wire, the distance between the 
CALLMASTER IV and the PBX should not exceed 
5,500 feet/1,676.4 meters; with 24-gauge wire, the distance should 
not exceed 3,500 feet/1,066.8 meters; with 
26-gauge wire, the distance should not exceed 
2,200 feet/670.56 meters.
·The record output impedance is approximately 600 ohms and the output 
channel is isolated from the voice terminal with an FCC Part 68-approved 
voice transformer.
Line Cord
Routing LINE JacksAdjunct JackAdjunct Jack
Routing 
Channel Channel
4-wire
fits here2-wire
fits hereoperationLine cord for:
operation 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
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The 2-Wire/4-Wire Line Adapter
The 2-wire/4-wire line adapter (PEC: 32302; Comcode: 407124114 for a single 
adapter; PEC: 32303 for a package of 25 adapters) is available to 
accommodate situations in which customers need to upgrade from an analog-
type RJ11C jack to an 8-wire RJ45X-type jack. This adapter eliminates the 
need to remove RJ11C jacks which are presently being used and install new 
RJ45X jacks in their place. 
Please read the CAUTION statement directly below before beginning the 
installation. If all connections are correct, plug the adapter into the RJ11C jack 
to provide the proper wiring translation to the DCP terminals.
NOTE: This adapter works ONLY when using a DCP terminal on a 
2-wire DCP digital line circuit card (for example, the TN2181 or TN2224). It will 
NOT work if you are connecting a DCP terminal to a 
4-wire, 4-port, or 4-wire, 8-port DCP line circuit card (such as the TN754B, 
TN754, TN413, SN270B, or SN270).
CAUTION: In a previous installation of the premises line jacks, 
customers may have wired the jack connections as bridged or in 
parallel. These jacks must be rewired, at customer expense, in order for 
DCP terminals to function properly in either 
2-wire or 4-wire installations. There must be NO INTERCONNECTIONS 
between the wire pairs used for 2-wire and 4-wire operations. Bridging 
or paralleling of these pairs can result in damage to the terminal or can 
cause the PBX line circuit card to remove power to the terminal. All 
interconnections between these pairs MUST BE REMOVED BEFORE 
the DCP terminals are connected to the jack.
DCP Line Interface
The DCP line interface is a standard D8W 8-wire modular cord. The 8 line-jack 
pins are numbered in increasing order from left to right when facing the jack 
with the tab slot down. The table on the next page shows pin assignments for 
the line cord and jack block interface
. 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
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     * U-T = “Tip”
       U-R = “Ring”The DCP Line Interface
CONNECTOR BLOCK DCP JACK INTERFACE
Conn. 
Block Pin 
NumberD Inside 
Wire ColorPin Name Signal Description
3 W-O 1 OD1 Balance output from 
telephone (power –48V)
4-wire application
REC-1 Output to Recorder
2-wire application
4 O-W 2 OD2 Balance output from 
telephone (power –48V)
4-wire application
REC-2 Output to Recorder 
2-wire application
5 W-G 3 ID1 Balance input from PBX 
(power –48V)
4-wire application
2-wire — unused
1 W-BL 4 REC-1 Output to Recorder 
4-wire application
U-T
*Balanced output from 
telephone (power –48V)
2-wire application
2 BL-W 5 REC-2 Output to Recorder 
4-wire application
U-R
*Balanced output from PBX 
(power 0v)
2-wire application
6 G-W 6 ID2 Balanced input from PBX 
(power 0v)
4-wire application
2-wire — unused
7 W-BR 7 P1– Adjunct power –48V
(to Adjunct jack)
8 BR-W 8 P2+ Adjunct power common 
(to Adjunct jack) 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
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Figure 4 shows how a CALLMASTER IV, in a 4-wire application with Recorder 
Interface, should be configured through the wall jack with the DEFINITY PBX, 
an adjunct power source, and the recording device.
Figure 5 shows the same connections when a CALLMASTER IV is in a 2-wire 
application.
NOTE: Typically, an RJ45X or equivalent wall jack is used in this type of 
configuration. 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
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FIGURE 4 Connecting the 4-Wire CALLMASTER IV with Recorder Interface to 
the PBX, Adjunct Power Source, and the Recording Device
CALLMASTER IV
Adjunct Power
PBX
Twisted Pair
Wire
4-Pair Cross
Connect
D8W Cord
CALLMASTER IV
Vo i c e
Terminal
House Cable
RJ45X Wall
Jack
W-O (0D1)
O-W (0D2)
W-G (ID1)
G-W (ID2)
W-BR (P1-)
BR-W (P2+)
W-BL (REC1)
BL-W (REC2)
White Connecting Block,
110-Type
Blue Connecting
Block, 110-Type
Recording
Device 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
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FIGURE 5 Connecting the 2-Wire CALLMASTER IV with Recorder Interface to 
the PBX, Adjunct Power Source, and the Recording Device
CALLMASTER IV
Adjunct Power
PBX
4-Pair Cross
Connect
D8W Cord
CALLMASTER IV
Vo ic e
Terminal
House Cable
RJ45X Wall
Jack
G-W (Unused)
W-G (Unused)
BL-W (U-R)
W-BL (U-T)
BR-W (P2+)
W-BR (P1-)
O-W (REC2)
W-O (REC1)
White Connecting Block,
110-Type
Blue Connecting
Block, 110-Type
Recording
Device 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
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Testing the Headset or Handset
NOTE: If you are using a handset, use the installation instructions that come 
with the handset kit to install the handset cradle.
1Plug in the headset or the handset, press a call appearance button, and 
listen for dial tone.
·If you do not hear dial tone, press another call appearance button. 
You may also want to check that the cords are connected securely 
at both ends.
Labeling and Installing the Button-Designation 
Cards and Covers
NOTE: The cards and covers are shipped as loose items with the 
CALLMASTER IV voice terminal.
1Make sure that the voice terminal is right side up.
2Type or write the numbers/features on the button designation cards with 
the appropriate button information.See Figure 6.
3Crease the perforated edges of the button designation cards and then 
remove the cards.
4If the clear plastic card cover has already been installed on the voice 
terminal, remove the cover on the right side of the CALLMASTER IV by 
gently lifting the plastic cover, with your fingernail, at the slot on the right 
of the set (for the card on the right).
If the plastic card cover has not been previously installed on your 
CALLMASTER IV, go on to the next step.
NOTE: If you need to remove the clear card cover on the left side of the set, 
gently lift the plastic cover, with your fingernail, at the slot on the left of the set. 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
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5Place the designation card that you have filled out over the buttons, and 
then replace the clear cover by gently bending the cover so that the tabs 
at the top and bottom end of the cover can be inserted into the 
corresponding slots on the housing of the voice terminal. See Figure 6.
FIGURE 6 Inserting the Designation Cards
Basic Voice Terminal Operations
The following operations can be used immediately.
Going Off-Hook
NOTE: When the headset or handset is plugged into the terminal, it is 
immediately off-hook. 
CALLMASTER IV
Plastic Cover
Write button
assignment in this
white space under
all assigned buttons
Lift plastic cover here
Designation Card 
						

							  CALLMASTER® IV Voice Terminal User and Installation Instructions
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Raising or Lowering Receive Volume
You can use the Volume control button to raise and lower the receive level 
volume under the following conditions:
·The CALLMASTER IV voice terminal is off-hook, and the headset(s) is 
plugged in.
·The voice terminal is not off-hook on an external speakerphone call.
·No call is ringing.
·You are not in the midst of selecting a personalized ringing pattern.
To raise or lower the receive volume
·To raise the volume of the receive level of the headset or the handset, 
press the right volume control button labeled 
.
·To lower the receive level of the headset or the handset, 
press the left volume control button labeled 
.
NOTE: There are eight possible volume settings. Each press of the volume 
control button raises or lowers the volume one incremental level.
As you raise or lower the headset volume level, the display reflects your 
choice, such as:
        
On the display, one arrow is the lowest setting, and eight arrows is the highest 
setting.
NOTE: For procedures to raise and lower the ringer volume on your 
CALLMASTER IV set, see the procedures for the Select Ring feature later in 
this section.
Disconnecting from Calls
You can disconnect from a call in several ways:
·Press   to disconnect from any type of call. This method is faster 
than waiting for a caller or trunk to disconnect and enables you to perform 
other ACD or voice terminal procedures sooner. You do not hear dial tone 
after you press 
.
·Press   which disconnects you from a call and gives you dial tone. 
Use   when you want to disconnect from an ACD or non-ACD call 
and place another call.
Headset  L >>>>>    H
Release
Release
Drop
Test
Drop
Test