Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1477 Ringing — Abbreviated and Delayed 
20
Considerations
nYou cannot assign Ringing — Abbreviated and Delayed to an attendant 
console.
nYou can assign Abbreviated and Delayed Ringing to analog stations. 
However, because analog stations cannot visually alert, a user may 
unexpectedly answer an incoming call while intending to originate a call.
Interactions
nCall Coverage
If the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1478 Ringing — Abbreviated and Delayed 
20
nISDN — World Class Basic Rate Interface 
Several of the protocol variations supported by the World Class BRI feature 
do not permit the messaging required for control of the station’s ringer by 
Ringing — Abbreviated and Delayed. In this case, ring type is forced to a 
value of ring.
nMultiappearance Preselection and Preference
The system...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1479 Security violations notification 
20
Security violations notification
When a security violation occurs, security violations notification (SVN) notifies a 
designated referral point. This can be an attendant console, a display-equipped 
phone, or a phone without display for SVN referral calls with announcements.
The system monitors and reports on the following types of security...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1480 Security violations notification 
20
Invalid attempts accumulate at different rates in the various security arenas (login, 
authorization code, remote access, and station security code), depending on 
feature usage and the number of users on a server. For this reason, you administer 
thresholds separately for each type of violation.
Sequence of events
The following is the sequence of...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1481 Security violations notification 
20
SVN- halt buttons
You can administer buttons for the notification extension to stop notification calls. 
However, this may pose a security risk. Do not use these buttons if you do not 
really need them.
To find out what svn-halt buttons exist in the system, type 
display 
svn-button-location
 and press RETURN.
The SVN Button Locations screen appears....

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1482 Security violations notification 
20
Considerations
nYou may only administer one referral destination per system for each type 
of violation.
nExercise caution when administering bridged appearances for stations that 
are used as SVN referral destinations. SVN referral calls terminating to 
bridged appearances must be accompanied by an announcement message 
or must route to bridge...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1483 Service observing 
20
Service observing
Designated users, normally supervisors, can listen to other users’ calls. This 
capability is often used to train agents and monitor service quality in call centers 
and other environments where employees serve customers over the phone. On 
DEFINITY, this is called “service observing” and the user observing calls is the 
“observer.”
This section...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1484 Service observing 
20
How to observe calls
Observers press the service observing button on their phone or dial a feature 
access code, and then dial the extension they want to observe. When using a 
service observing button, observers start in listen-only mode and can toggle 
between listen-only and listen/talk mode by pressing the button. The button lamp 
indicates which mode the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1485 Service observing 
20
Trunk calls
If a user makes a trunk-call, observation starts after the user finishes dialing. On 
central office (CO) trunks, dialing is considered complete when answer 
supervision is returned or when answer supervision timeout occurs. 
Service observing cannot be activated over trunks without disconnect supervision. 
Any attempt is denied.
Warning and conference...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1486 Service observing 
20
nConference
Observers cannot initiate a conference while observing.
If an observed user starts a conference or enters a conference with fewer 
than 6 parties, the observer is placed in wait state until the call is connected. 
Then the observer observes the conference and is counted as one party in 
the conference. (Conference members are observed during a conference...