Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1357 Hospitality features 
20
Names Registration
Names Registration automatically sends a guest’s name and room extension from 
the PMS to the switch at check-in, and automatically removes this information at 
checkout. 
Detailed description 
The information provided by Names Registration displays on any attendant 
console or display-equipped phone (as might be used for example, by Room...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1358 Hospitality features 
20
Guest Information Input/Change 
Use Guest Information Input/Change to change the guest name associated with an 
extension, input a guest name after check-in, or change a call-coverage path. For 
example, hotel may check in airline personnel before their arrival to guarantee 
their reservation. However, hotel personnel may be unaware of the guests’ names 
and so...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1359 Hospitality features 
20
Interactions
nCall Coverage
Call-coverage arrangements are not limited to automatic update during 
check-in messages sent from PMS. Hotel personnel require coverage points 
other than those designated for guests. Call-coverage paths can be 
manually administered at the switch via the management terminal.
nCOS
If an extension has a client room COS, the save...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1360 Hospitality features 
20
Detailed description
Ta b l e  5 2
 summarizes how the hospitality features are activated when you use only 
the switch and when you use the PMS.
Table 52. PMS/Switch links
Feature Switch Only With PMS
Automatic Wakeup Activated via console 
buttonN/A
Call Coverage Activated via 
administrationActivated via PMS 
terminal — Transparent or 
ASCII mode...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1361 Hospitality features 
20
The PMS Interface provides the following:
nA communications protocol for controlling message exchange between the 
switch and a PMS
nAn application module for controlling the operation of PMS features
nStatus data on all guest/patient rooms for selected features
The protocol is full-duplex asynchronous and provides the mechanisms for setting 
up a data session...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1362 Hospitality features 
20
When the PMS link is down, the switch automatically activates 
Check-In/Check-Out for the attendant console and front-desk terminal with 
display capability, and continues to support PMS features activated from 
guest/patient-room phones.
When the PMS link is up again, the switch sends one of the following messages to 
PMS:
nNo room-status changes occurred during...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1363 Hospitality features 
20
nGuest’s name
nCall Coverage path
Message Waiting Notification
Message Waiting Notification requests originate from attendant consoles, 
front-desk terminals, or PMS terminals. When a request is entered, PMS sends a 
message to the switch to change the state of the Message Waiting lamp. If the 
lamp is activated by AUDIX, INTUITY Lodging, or Leave Word Calling...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1364 Hospitality features 
20
Housekeeping Status
Your housekeeping staff enters status information from phones in guest/patient 
rooms or from designated terminals. You can assign up to 10 Housekeeping Status 
access codes within two different types:
nRoom phone access code type
Staff members dial up to six access codes that represent room status plus up 
to six additional digits for items...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1365 Hospitality features 
20
Room Change/Room Swap
Room Change/Room Swap is provided only through PMS and activated from a 
PMS terminal. With Room Change, data pertaining to the old room — including a 
pending wakeup request, the guest’s name (transparent/ASCII mode), and the 
guest’s call-coverage path (transparent/ASCII mode) — moves to the new room. 
With Room Swap, data pertaining to...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1366 Hospitality features 
20
Considerations
nYou can use Leave Word Calling (LWC) or Integrated Message Center 
Service for the hospital or hotel/motel staff and Message Waiting 
Notification for guests/patients. However, if you do not use Message 
Waiting Notification, Integrated Message Center Service is used for both.
nDo not remove an extension while the PMS link is active....