Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1367 Hospitality features 
20
nLeave Word Calling (LWC)
Message lamps activated by this feature cannot deactivate with Manual 
Message Waiting feature buttons.
If Room Change is active, LWC messages for the old room do not move to 
the new room. If Room Swap is active, LWC messages for the two rooms 
do not swap. Therefore, do not encourage use of LWC in guest rooms.
nRestriction —...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1368 Hunt Groups 
20
nDial By Name
Since the secondary phones that are checked-in insert a * before the 
name, they do not appear when Dial By Name is used. However, the name 
(with the * in front of it) appears when the phone dials the attendant or 
another display set.
nDo Not Disturb
When Do Not Disturb is activated for a phone, it is active for just that 
phone and not other phones in the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1369 Hunt Groups 
20
Detailed description
The following sections describe how a hunt group works.
Hunting methods
The system uses one of two types of hunting method to distribute calls:
NOTE:
Expert Agent Selection uses uniform call distribution and expert agent 
distribution. Refer to DEFINITY ECS Guide to ACD Call Centers.
Hunt group queues
You can set up a queue for a hunt group. When all...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1370 Hunt Groups 
20
If all hunt-group members are unavailable or the queue is full, the system treats 
the call as follows:
nIf the call is internal or is carried on a Direct Inward Dialing (DID), DS1, or 
tie trunk, the caller hears busy tone.
nIf the call is on a central office trunk, the caller hears ringing, but gets no 
answer.
nIf the hunt group has call coverage, the system sends the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1371 Hunt Groups 
20
If Call Coverage is provided, the Dont Answer interval (one to 99 ringing cycles) 
may also begin when the call enters the queue. After these intervals begin, one of 
the following occurs:
nIf the Dont Answer interval expires before the delay announcement 
interval expires, the call redirects to coverage.
nIf no coverage point is available to handle the call, the call...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1372 Hunt Groups 
20
member becomes available, the first call in queue connects to that group member. 
The queue warning-level lamp turns off because the number of calls in queue fell 
to four.
How hunt group extensions become 
unavailable
An extension in a hunt group becomes unavailable to receive calls if the hunt 
group member is already handling a call. This rule is true even if the call...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1373 Hunt Groups 
20
NOTE:
If an extension is an ACD split agent as well as a hunt-group member, 
the split agent normally has an 
AUX-WOR K button that also 
activates/deactivates Hunt Group Busy. If an agent is the last 
available member and they push 
AUX-WOR K, the button’s light flashes 
until the queue is empty. This means the agent is still available. When 
the queue finally empties,...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1374 Hunt Groups 
20
When you change an ACD split to a non-ACD hunt group, each split agent 
must enter the Hunt Group Busy deactivation code in order to receive calls 
in that hunt group. If the agent has an 
AU X -WO R K button, the button lamp 
lights when you make the change. The agent can then press the button to 
become available for hunt-group calls.
nHunt group for communications...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1375 Hunt Groups 
20
Interactions
nAttendant Call Waiting
Attendant Call Waiting does not work for calls that the attendant sends to a 
hunt group. It does work for calls to individual hunt-group members.
nAttendant Return Call
Attendant Return Call does not work for calls that the attendant sends to a 
hunt group.
nAutomatic Callback
Automatic Callback does not work on calls to a hunt...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1376 Incoming Call Line Identification 
20
nQueuing
Queuing does not work with circular station hunting.
nTerminating Extension Group
A Terminating Extension Group cannot be a member of a hunt group.
nVe c t o r i n g
Call vectoring does not work with circular station hunting.
Related topics
Refer to ‘‘
Announcements/Audio Sources’’ on page 480 to assign analog, DS1, 
auxiliary trunk, or...