Lucent Technologies Definity Audix System Release 4.0 Pocket Reference Manual

							DEFINITY® AUDIX® System
Re lease 4.0
System Description Pocket Reference
585-300-214
Comcode 108356106
Issue 1
May 1999 
						

							Copyright Ó 1999, Lucent Technologies
All Rights Reserved, Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was complete and 
accurate at the time of printing.  However, information is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system by an unautho-
rized party, for example, persons other than your company’s employees, agents, sub-
contractors, or persons working on your company’s behalf. Note that there may be a risk 
of toll fraud associated with your telecommunications system and, if toll fraud occurs, it 
can result in substantial additional charges for your telecommunications services.
You and your system manager are responsible for the security of your system, such as 
programming and configuring your equipment to prevent unauthorized use. The system 
manager is also responsible for reading all installation, instruction, and system adminis-
tration documents provided with this product in order to fully understand the features 
that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. 
Lucent Technologies does not warrant that this product is immune from or will prevent 
unauthorized use of common-carrier telecommunication services or facilities accessed 
through or connected to it. Lucent Technologies will not be responsible for any charges 
that result from such unauthorized use.
Lucent Technologies Fraud Intervention
If you suspect you are being victimized by toll fraud and you need technical support or 
assistance, call the appropriate BCS National Customer Care Center telephone num-
ber. Users of the MERLIN®, PARTNER®, and System 25 products should call 1 800 
628 2888. Users of the System 75, System 85, DEFINITY® Generic 1, 2 and 3, and 
DEFINITY® ECS products should call 1 800 643 2353. Customers outside the continen-
tal United States should contact their local Lucent representative, or call one of the 
above numbers in the following manner:
• Dial the International Access Code; for example, 011.
• Dial the country code for the U.S., that is, 01.
• Lastly, dial either of the telephone numbers provided above.
 Lucent Technologies Web Page
The world wide web home page for Lucent Technologies is:
 http://www.lucent.com
Federal Communications Commission Statement
Part 15: Class A Statement. This equipment has been tested and found to comply with 
the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits 
are designed to provide reasonable protection against harmful interference when the 
equipment is operated in a commercial environment. This equipment generates, uses, 
and can radiate radio-frequency energy and, if not installed and used in accordance 
with the instructions, may cause harmful interference to radio communications. Opera-
tion of this equipment in a residential area is likely to cause harmful interference, in 
which case the user will be required to correct the interference at his own expense.
Industry Canada (IC) Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions set 
out in the radio interference regulations of Industry Canada.
Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les lim-
ites applicables aux appareils numériques de la class A préscrites dans le reglement 
sur le brouillage radioélectrique édicté par le Industrie Canada.
Trademarks
See the preface of this document. 
						

							Ordering Information
Call: Lucent Technologies BCS Publications Center
Voice 1 800 457-1235   International Voice 317 322-6791
Fax 1 800 457-1764      International Fax 317 322-6699
Write: Lucent Technologies BCS Publications Center
2855 N. Franklin Road
Indianapolis, IN 46219
Order: Document No. 585-300-214
Comcode 108356106
Issue 1, May 1999
For additional documents, refer to the section in “About This Document” 
entitled “Related Resources.” 
You can be placed on a standing order list for this and other documents 
you may need. For more information on standing orders, or to be put on a 
list to receive future issues of this document, contact the Lucent Technol-
ogies Publications Center.
Obtaining Products
To learn more about Lucent Technologies products and to order products, 
contact Lucent Direct, the direct-market organization of Lucent Technolo-
gies Business Communications Systems. Access their web site at 
www.lucentdirect.com. Or call the following numbers: customers 1 800 
451 2100, account executives 1 888 778 1880 (voice) or 1 888 778 1881 
(fax).
Warranty
Lucent Technologies provides a limited warranty on this product. Refer to 
the “Limited Use Software License Agreement” card provided with your 
package.
European Union Declaration of Conformity
The “CE” mark affixed to the equipment means that it conforms to the fol-
lowing directives. Lucent Technologies Business Communications Sys-
tems declares that DEFINITY AUDIX System equipment specified in this 
document conforms to the referenced European Union (EU) Directives 
and Harmonized Standards listed below:
EMC Directive 89/336/EEC   
Low-Voltage Directive 73/23/EEC
Acknowledgment
This document was prepared by OMD Technical Publications, Lucent 
Technologies, Denver, CO. and Columbus, OH. 
						

							DEFINITY AUDIX System Release 4.0
System Description Pocket Reference  585-300-214  Issue 1
May 1999
 iv
 
 Contents
Contents iv
About this Book  vii
Intended Audiences vii
Supported Product Releases vii
Special Terminology vii
Trademarks viii
How to Order Additional Documentation viii
How to Comment on This Book viii
1 Features and Compatibility  1-1
Feature Overview 1-1
Features for the Customer Organization 1-1
Features for the Subscriber 1-2
Features for the System Administrator 1-3
Compatibility 1-4
Switches 1-4
Native and Non-native Mode 1-5
2 Design and Operation  2-1
TN568 Circuit Pack 2-2
Port Board Emulation 2-2
Flashware 2-2
Hard Disk Drive 2-2
Software 2-3
Networking 2-3
MO Disk Drive 2-7
Faceplate 2-8
On-board Cables 2-9
Operating Requirements 2-9
Space Requirements 2-9
Power Requirements 2-12
Environmental Requirements 2-12 
						

							DEFINITY AUDIX System Release 4.0
System Description Pocket Reference  585-300-214  Issue 1
May 1999
 v
 
3 Capacity and Sizing  3-1
Voice Ports 3-1
Features that Affect Voice Ports 3-3
Voice Storage 3-4
Voice Storage for Announcement Sets 3-4
I
NTUITY Message Manager 3-5
Backup Limits on the MO Disk Drive 3-6
A Transition Notes  A-1
System Design A-1
Native and Non-native Support A-1
Voice Ports A-2
Digital Networking Port A-3
Alarm Origination A-4
LEDs A-5
MO Disk Drive A-5
Switch Integration A-6
DCS Networking A-6
Analog Port Emulation A-6
Limited Availability for Control Link Integration A-7
B Customer Responsibilities  B-1
Staff B-1
Environmental Requirements B-1
Cable Connections B-3
Abbreviations AB-1
Glossary GL-1
Index IN-1 
						

							Intended Audiences 
vii
DEFINITY AUDIX System Release 4.0
System Description Pocket Reference  585-300-214  Issue 1
May 1999
 About this Book
This book d esc rib es the DEFINITY® AUDIX® system Release 4.0. This 
b ook is not intend ed  to rep lac e or mod ify instruc tions p rovid ed  in 
task-sp ec ific  d oc umentation for the DEFINITY AUDIX system.
Intended Audiences
This b ook was d esig ned  for the following  Luc ent Tec hnolog ies aud ienc es: 
nCustomers
nMarketing  and  sales teams
nField  tec hnic ians
nTec hnic al sup p ort org anizations
nEd uc ators and  trainers
Supported Product Releases
This book c overs DEFINITY AUDIX system Release 4.0. Ap pend ix A also 
inc ludes some imp ortant c hang es from p revious releases of the system. 
Special Terminology
This b ook uses the word system to ab breviate the name of the DEFINITY 
AUDIX system. Althoug h Luc ent Tec hnolog ies’ d oc umentation sometimes 
uses the word
 system to refer to other prod uc ts, suc h as DEFINITY 
c ommunic ation servers, this d oc ument uses the word  switc h to refer to 
Luc ent Tec hnolog ies switc hes.
Luc ent Tec hnolog ies’ Tec hnic al Servic es Org anization (TSO) and  its 
satellite org anizations, suc h as the Tec hnic al Servic es Center (TSC), the 
Sales Design & Sup port Center (SDSC), and the Multimed ia Messaging 
Imp lementation Sup p ort Center (MMISC), p rovid e tec hnic al sup p ort for 
Luc ent Tec hnolog ies c ustomers in the U.S. Reg ional Centers of 
Exc ellenc e (COEs) sup p ort Luc ent Tec hnolog ies c ustomers outsid e the 
U.S. This b ook b road ly c ateg orizes all of these org anizations as the 
Remote Servic es Center (RSC). 
						

							DEFINITY AUDIX System Release 4.0
System Description Pocket Reference  585-300-214  Issue 1
May 1999
Trademarks 
viii  
Trademarks
This b ook referenc es the following  p rod uc ts trad emarked  b y Luc ent 
Te c h n o l o g i e s :
nDEFINITY®
nINTUITY™
nAUDIX®
nProLogix™
This b ook referenc es the following  p rod uc ts trad emarked  b y their 
resp ec tive vend ors:
nWindows®, Mic rosoft Corp oration
nd BASE III PLUS®, Ashton-Tate
nU.S. Rob otic s®, 3Com Corporation
nSp or t ster®, 3Com Corporation
How to Order Additional Documentation
In ad dition to this b ook, installation, maintenanc e, and  ad ministration 
b ooks are availab le for the DEFINITY AUDIX system.
These b ooks or any other Luc ent Tec hnolog ies p rod uc t d oc umentation 
c an b e ord ered  from the Luc ent Tec hnolog ies Prod uc t Pub lic ations 
Catalog  website:
www.lucent.com/enterp rise/documentation
How to Comment on This Book
The reader c omment c ard  is loc ated in the front of this b ook. While we 
have tried  to make this d oc ument fit your needs, we are interested  in 
your sug gestions for improving  it and  encourage you to complete and  
return a read er c omment c ard . 
Please send  your c omments to: 
Luc ent Tec hnolog ies
Prod uc t Pub lic ations Dep artment
Room 22-2J20
11900 North Pec os Street
Denver, CO 80234
Fax: (303) 538-1741 
						

							Features and Compatibility 
1-1
Feature Overview 
DEFINITY AUDIX System Release 4.0
System Description Pocket Reference  585-300-214  Issue 1
May 1999
Chapter 1 — Features and Compatibility
With the high-q uality voic e messaging system DEFINITY AUDIX system 
Release 4.0, c ustomers d on’t have to answers telep hones, and  they c an 
exc hang e messag es at times when it is unnec essary or inc onvenient to 
talk in p erson. The DEFINITY AUDIX system saves valuable offic e spac e 
and simplifies system ad ministration by resid ing  insid e the c ustomer’s 
switc h and  sharing  a sing le ad ministration terminal. These features, as 
well as new enhanc ements for reliability, make the DEFINITY AUDIX 
system Release 4.0 a desirab le voic e messag ing  solution for c ustomers 
worldwid e.
Feature Overview
The DEFINITY AUDIX system offers many features for c ustomer 
organizations, ind ividual subsc rib ers, and DEFINITY AUDIX system 
ad ministrators to help  streamline information exchang e among  
emp loyees.
Features for the Customer Organization
Here are a few of the things the DEFINITY AUDIX system c an do to help  
imp rove voic e messag ing  effic ienc y in c ustomer org anizations:
nSup port up to 2000 loc al subscrib ers and 100,000 remote 
subsc rib ers
nStore up  to 100 hours of voic e messag es
nExc hang e messag es with other voic e messaging systems via 
Dig ital Networking  and  Aud io Messag ing  Interc hang e 
Specific ation (AMIS) Analog  Networking
nPost g reeting s and  instruc tions in up  to 9 lang uag es from 30 
availab le announc ement sets, inc lud ing  a set for teletypewriters 
( TTYs )
nAnswer c alls with d ifferent messag es ac c ord ing  to the time of d ay 
and  holid ays
nBroadcast messages to large groups of subscribers 
simultaneously
nRec ord  messages with the hig hest voic e q uality availab le for 
d igital voic e messaging1
nDeter toll fraud with the Call Transfer Restric tion features and  
Ad ministration Password  Ag ing
nAllow c ustomers to trac k and bill subsc rib ers’ c alls with the 
Ad ministration and  Data Ac q uisition Pac kag e (ADAP)
1. AUDIX software uses a voice-encoding algorithm known as 
c od e-exc ited  linear p red ic ation (CELP). CELP c ap tures the 
nuanc es and  sub tle inflec tions of the human voic e, whic h are an 
integ ral p art of interp ersonal c ommunic ation. 
						

							DEFINITY AUDIX System Release 4.0
System Description Pocket Reference  585-300-214  Issue 1
May 1999
Features and Compatibility 
1-2 Feature Overview 
nMaintain a d irec t c onnec tion with Luc ent Tec hnolog ies’ Remote 
Services Center (RSC) to sp ur immed iate sup p ort for 
maintenanc e p rob lems
nEnsure the stability of servic es b y automatic ally bac king  up  d ata 
on removab le op tic al d isks (also c alled  MO disks)
nSave money with a small voic e messag ing  system that resides in 
the c ustomer’s switc h
Savings from A Smaller System
The spac e the DEFINTY AUDIX system Release 4.0 req uires from the 
c ustomer’s switc h has d ec reased  from previous releases of the system 
b y 60%. The system now only requires two universal port slots in the 
c ustomer’s DEFINITY switc h or one slot in a Comp ac t Modular Cab inet 
(CMC),
2 while previous releases req uired five slots.
For smaller switc hes, suc h as the CMC, a voic e messag ing system that 
only takes one or two slots c an make exp and ing  the c ustomer’s 
telec ommunic ations c ap ac ity muc h more effic ient in the long  run. With a 
two-slot voic e messaging system, c ustomers c an further expand  their 
telec ommunic ations c ap ac ities—add ing  voic e p orts or loc al area 
network (LAN) features, for examp le—b efore they must invest in switc h 
up g rad es. 
Features for the Subscriber
Sub sc rib ers c an p erform many tasks with the DEFINITY AUDIX system 
that make c ommunic ation faster, easier, and  more c onvenient:
nStore inc oming  and  outg oing  messag es in a voic e mailb ox
nUse a streamlined  voic e menu to sp eed  throug h c omp lex 
transac tions
nPost multiple p ersonal greeting s on the system, whic h 
sub sc rib ers c an c hang e ac c ord ing  to their availab ility
nComp ose sp oken messag es with Voic e Mail, whic h they c an 
send  to one or more other sub sc rib ers on the DEFINITY AUDIX 
system
nSend  messag es to many rec ip ients at onc e using  mailing  lists
nAd d ress voic e mail messages by typ ing  rec ipients’ names, rather 
than their extensions, on their telep hone keyp ad s
nAd vance or rewind messag es as they listen
nRec eive visual notific ation of new messag es with message 
waiting  ind ic ators (MWIs)—lig hts or d isp lay sc reens on 
sub sc rib ers’ telephones that ind ic ate new messages
2. For the system to take one slot, it must b e installed in slot 6.