Lucent Technologies Centrevu Report Designer Version 8 User Guide

  Insert | Chart CentreVu Report Designer Version 8 User Guide
Inserting a Chart on a Report8-3
If you are creating a chart that will use categories and series as 
controls on the axis, you need to verify that the first item listed on the 
Data on Chart box is the item that you want to use as the series for 
the chart.
4. Select the N
ext button.
The “Specify a chart type” window of the Chart Assistant appears:
Any of the options you select in the following steps can be changed 
at any time after you...

  Insert | Chart CentreVu Report Designer Version 8 User Guide
Inserting a Chart on a Report8-4
% Axis - 
Causes the value axis (y-axis) to be displayed as 
percentages rather than as actual data values. This can be 
combined with the stacked check box to produce a percentage 
stacked chart.
Gradient - Allows you to specify whether the backdrop of the chart 
is a solid color or whether it is displayed as a gradient, a smooth 
transition from one color to another. The gradient transition can be 
one of...

  Insert | Chart CentreVu Report Designer Version 8 User Guide
Inserting a Chart on a Report8-5
In the following example, the Category (Column 1) is the Time that 
was selected on the input window, the Series are the Splits that 
were selected on the input window, and the Data is the data that was 
retrieved from the 
CentreVu® Call Management System (CMS) 
database for those splits/skills on the specified date for the specified 
time period. 
10. In the Category Av
ailable Data box, select the database...

  Insert | Chart CentreVu Report Designer Version 8 User Guide
Inserting a Chart on a Report8-6
13. Select the One Data Value per Row check box to show one line of 
data when multiple rows of data are retrieved in the query. When 
O
ne Data Value per Row is selected, the first item listed in the 
Category Available Items box is the item that is used for the chart 
category.
The previous example showed a report with O
ne Data Value per 
Row selected. Below is an example of the same report, using the 
same...

  Insert | Field CentreVu Report Designer Version 8 User Guide
Introduction9-1
9  Insert | Field
Introduction9
The time or date when a report is run is not stored in any database table. The 
Call Management System (CMS), if requested, displays information from the 
start time specified by the user (for integrated and historical data). Similarly, 
CMS knows what the currently selected ACD is when you run a report and 
can display the current ACD name or number on the report.
The Field Assistant (accessed...

  Insert | Field CentreVu Report Designer Version 8 User Guide
Using the Field Assistant “Select a field type” Window9-2
Using the Field Assistant “Select a field type” Window9
To use this window, complete the following steps:
1. Select Field from the Insert menu.
The Field Assistant “Select a field type” window appears:
2. Select an item from the Types list. Note that the Report Data Start 
Time type is available only with an Integrated Report.
3. If you highlighted ACD Name, Report Data Start Time, or...

  Insert | Field CentreVu Report Designer Version 8 User Guide
Inserting an ACD Name Field on the Report9-3
Inserting an ACD Name Field on the Report9
Do not position the field on top of any grids or charts because the 
grid/chart will display on top of the field and the field will not be visible.
To insert the name of the ACD for which the report was run, complete the 
following steps:
1. Select Field from the Insert menu.
The Field Assistant wizard opens.
2. Highlight ACD Name in the Types box.
3....

  Insert | Field CentreVu Report Designer Version 8 User Guide
Inserting Data Item Fields on the Report9-4
Inserting Data Item Fields on the Report9
Do not position the field on top of any grids or charts because the 
grid/chart will display on top of the field and the field will not be visible.
Before you can insert a data item on a report, the data item must be used 
in a query that is associated with this report
To insert data item fields on the report, complete the following steps:
1. Select Field...

  Insert | Field CentreVu Report Designer Version 8 User Guide
Inserting Input Value Fields on the Report9-5
Inserting Input Value Fields on the Report9
Do not position the field on top of any grids or charts because the 
grid/chart will display on top of the field and the field will not be visible.
To insert input value fields on the report, complete the following steps:
1. Select Field from the Insert menu.
The Field Assistant wizard opens.
2. Highlight Input Value in the Types box.
3. Select the N
ext...

  Insert | Field CentreVu Report Designer Version 8 User Guide
Inserting Report Data Start Time Field on the Report9-6
Inserting Report Data Start Time Field on the Report9
Do not position the field on top of any grids or charts because the 
grid/chart will display on top of the field and the field will not be visible.
This type of field applies only to integrated reports.
To insert the initial start time (the time at which data began accumulating) 
for an integrated report, complete the following...