Lucent Technologies Centrevu Report Designer Version 8 User Guide

  Edit | Inputs CentreVu Report Designer Version 8 User Guide
Adding Input Fields to the Input Window6-5
Location ID
A location ID can be assigned to either an agent 
or to a trunk equipment location. For an agent, the 
location ID is actually assigned to the agent’s 
terminal, and is associated with the 
DEFINITY® 
port network to which the terminal is assigned. 
Agent location IDs are available only for reports 
for agents who are currently logged in. Agent 
location ID is part of the Agent Site...

  Edit | Inputs CentreVu Report Designer Version 8 User Guide
Adding Input Fields to the Input Window6-6
If you are defining a real-time report, you cannot and do not need to 
define an “Update Rate in Seconds” input field because the field is 
automatically included in the Report Input window.
If you are defining a historical report, you cannot and do not need to 
define a “Report Destination” input field because the field is automatically 
included in the Report Input window.Time
(duration)A number,...

  Edit | Inputs CentreVu Report Designer Version 8 User Guide
Adding Input Fields to the Input Window6-7
If you are defining an integrated report, you cannot and do not need to 
define a “Start Time” input field because the field is automatically included 
in the Report Input window.
Input Fields That 
Allow Pattern 
Matching
6
CMS can search for values in certain database items according to wild 
card search patterns. As a result, you can create a report that allows 
inputs based on character strings,...

  Edit | Inputs CentreVu Report Designer Version 8 User Guide
Deleting Input Fields from the Input Window6-8
Deleting Input Fields from the Input Window6
To delete one of the inputs you have added for a report input window, 
complete the following steps:
If a field is used in a query, the input cannot be removed until the query is 
removed or modified to eliminate the reference to the input.
1. Select Inputs from the Edit menu
2. On the Inputs table, highlight the row of the item you want to delete 
by...

  Edit | Inputs CentreVu Report Designer Version 8 User Guide
Editing the Order of Input Fields6-9
Editing the Order of Input Fields6
You can change the order in which input fields appear on the report input 
window by completing the following steps:
1. Select Inputs from the Edit menu
2. Add the Input Types that will appear on the input window to the 
Inputs table.
3. Select the entire row of the input for which you want to change 
positions by clicking on the left-hand (numbered) column of the row.
4....

  Edit | Inputs CentreVu Report Designer Version 8 User Guide
Editing the Appearance of Input Fields6-10
Editing the Appearance of Input Fields6
Using the Inputs list, you can edit the name of the prompt for each input 
field, control whether multiple values are allowed in the input field, and 
define the ACD with which the input will be associated.
When you add an item from the Input Types list to the Inputs list, the 
columns of the Inputs table are populated with the default values for that 
input...

  Edit | Inputs CentreVu Report Designer Version 8 User Guide
Editing the Appearance of Input Fields6-11
Prompt
The prompt column shows the text that will display on the 
report input window for this input field. You can edit the 
text for the prompt by selecting the cell in the table and 
then typing the text that you want to display. If you want 
to delete the existing prompt text, use the backspace key 
to erase the letters.
You can enter a name with up to 30 characters long, 
including blank spaces....

  Edit | Inputs CentreVu Report Designer Version 8 User Guide
Setting Up Inputs for a Multi-ACD Report6-12
Setting Up Inputs for a Multi-ACD Report6
Two types of multi-ACD reports are available:
lMulti-ACD reports that show data for multiple splits/skills on multiple 
ACDs, and 
lMulti-ACD reports that show data for multiple VDNs on multiple 
ACDs.
If you are creating a multi-ACD report, you need to make sure that you 
set up the inputs as detailed below so that the query for the report will 
work...

  Edit | Inputs CentreVu Report Designer Version 8 User Guide
Setting Up Inputs for a Multi-ACD Report6-13
7. Repeat Steps 5 and 6 three times.
The Inputs table will look like this:
8. For the Split/Skill(2) prompt (line 6 of the Inputs table), use the 
Associated ACD drop-down list to select ACD(2) as the associated 
ACD.
9. For the Split/Skill(3) prompt (line 7 of the Inputs table), use the 
Associated ACD drop-down list to select ACD(3) as the associated 
ACD.
10. For the Split/Skill(4) prompt (line 8...

  Edit | Inputs CentreVu Report Designer Version 8 User Guide
Setting Up Inputs for a Multi-ACD Report6-14
The Inputs table looks like this:
11 . S e l e c t  OK to save the inputs for this multi-ACD report.