Lucent Technologies Centrevu Cms Administration Guide

  Task: using timetables and shortcuts  CentreVu CMS Administration
Deleting tasks from a shortcut13-39
............................................................................................................................................................................................................................................................Deleting tasks from a shortcut
StepsTo delete a task from a shortcut:...

  Task: using timetables and shortcuts  CentreVu CMS Administration
Changing shortcut tasks13-40
............................................................................................................................................................................................................................................................Changing shortcut tasks
StepsTo change a shortcut task:...

  Task: using timetables and shortcuts  CentreVu CMS Administration
Changing shortcut tasks13-41
...........................................................................................................................................................................
8Repeat Steps 6 and 7 until you have changed all tasks.
After you have changed the last task, a prompt asks if you want to save 
your changes....

  Task: using timetables and shortcuts  CentreVu CMS Administration
Task Reference13-42
............................................................................................................................................................................................................................................................Task Reference
Timetables 
• You cannot select the terminal as a destination for report output on 
a timetable. 
• Timetables run in the background, not on your...

  Task: using timetables and shortcuts  CentreVu CMS Administration
Task Reference13-43
• Tasks associated with different ACDs can be on the same 
timetable.
• To run identical tasks on more than one ACD, you must either 
create separate timetables for each ACD or separate tasks on the 
same timetable.
• Selecting Add, Get contents: Add tasks, or Get Contents: Modify 
from the Timetable action list automatically activates Keep mode. 
This means you cannot access windows you opened before 
making your...

  Task: using timetables and shortcuts  CentreVu CMS Administration
Task Reference13-44
• A timetable print job is automatically sent to your default printer 
unless a printer name is specified on the task. If your default 
printer is changed, 
CentreVu CMS automatically sends your 
timetables to your new default printer. You do not have to change 
the timetable tasks. 
• If you specify a destination other than your default printer for a 
timetable task and that printer is removed or out of service, your...

  Task: using timetables and shortcuts  CentreVu CMS Administration
Task Reference13-45
Shortcuts 
• Each user can create up to 10 shortcuts. 
• Once a shortcut is started, it cannot be stopped. 
• You can copy shortcuts from other users. 
• When creating a shortcut, a user cannot exceed the maximum 
window count assigned to that user.
• When you select Shortcut, you are automatically placed in the 
Keep mode if you select Add, Get contents: Add tasks, or Get 
Contents: Modify from the action list. You...

  Task: using timetables and shortcuts  CentreVu CMS Administration
Task Reference13-46
Shortcuts and permissions
• If you delete a CentreVu CMS user ID and that user has 
shortcuts, all shortcuts belonging to that user are deleted. 
• If you change a users access permissions, it could affect that users 
shortcuts. For example, if a user has access to skills 1, 2, 3, and 4 
and you change the users permissions to skills 1, 2, and 4, the 
shortcuts for skill 3 either do not run or the shortcuts display no...

  Glossary  CentreVu CMS Administration
GL-1
Glossary
............................................................................................................................................................................................................................................................
Aabandoned call
A call on which a caller hangs up before an agent answers.
abandoned call search
An ACD capability that enables the system to verify that the caller is still on the 
line before passing...

  Glossary  CentreVu CMS Administration
GL-2
acknowledgment 
A window that requires you to confirm an action or acknowledge a system 
message. You cannot move, size, or scroll  this window and it closes only when you 
confirm the action or acknowledge the message.
active VDN calls 
A Call Vectoring feature on G3V4 or later switches that provides conditional  
branching (to a different step in the same vector or to a different vector),  based on 
the number of incoming trunk calls a VDN is processing in a...