Lucent Technologies Centrevu Cms Administration Guide

  Glossary  CentreVu CMS Administration
GL-13
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LOGOFF
An agent trace work mode in which an agent is logged out and not available to take 
ACD calls.
LOGON
An agent trace work mode in which an agent is logged in and available to take ACD 
calls.
logout...

  Glossary  CentreVu CMS Administration
GL-14
message windows
Temporary windows used for displaying information such as syntactical field 
errors. Message windows cannot be moved, sized,  or scrolled and are not included 
in the user window count. Message windows  are automatically removed when you 
correct the error or move to the next  field.
MI
See Manual In.
MIA
See most idle agent.
modify
A CentreVu CMS operation that changes a database entry to reflect the new values 
entered in the current primary...

  Glossary  CentreVu CMS Administration
GL-15
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  Glossary  CentreVu CMS Administration
GL-16
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  Glossary  CentreVu CMS Administration
GL-17
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Redirect On No Answer
An ACD capability that assists the user if a call is not answered in a specified 
number of rings. The terminal extension, including ports with VRUs, is busied out 
and the call goes back...

  Glossary  CentreVu CMS Administration
GL-18
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Service Observing–Remote 
A feature that allows a user to dial into the switch and monitor a call.
Service Observing–VDNs
A feature available with G3V4 or later that gives a user the ability to monitor the...

  Glossary  CentreVu CMS Administration
GL-19
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  Glossary  CentreVu CMS Administration
GL-20
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VDN skill preference
A prioritized list of agent skills administered for a VDN that are needed or 
preferred for the answering agent. VDN skill preferences require a call to be routed 
to an ACD agent with a...

  Index  CentreVu CMS Administration
IN-1
Index
Numerics
3B2 computer
migrating data from  10-33
A
access permissions
ACD  9-3
feature  9-3
split/skill  9-3
trunk group  9-3
VDN  9-3
vector  9-3
ACD
administrative interface  1-13
master  10-2
ACD access permissions
assigning  9-9
changing  9-9
deleting  9-9
viewing  9-9
ACD Access window  9-10
ACD status
viewing  11-3
ACD Status window  11-3
ACDs
changing during backup  3-6
ACDs
adding  3-6
changing  3-6
deleting  3-6
ACDs input window  3-7
Actions menu...

  Index  CentreVu CMS Administration
IN-2
backup, (continued)
recovery kit  11-41
status of, in maintenance error 
log  11-33
to save data  11-35
while archiving  11-16
Backup Data input window  11-14
Backup Data window
List device command  11-19
backup information
format of  11-43
how to interpret  11-44
backup strategy  11-35
complex backup  11-39
full backup  11-36
incremental backup  11-37
backup volume
labeling  11-43
backup, CMSADM  11-35
steps to run it  11-9
what it consists of  11-9
backup,...