Lexmark X9575 User Manual

DO YOU HAVE VOICE MAIL SERVICE?
Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice
Mail and the printer to answer calls:
See “Setting the distinctive ring” on page 173. Setting selections include single ring, double ring, triple ring,
and any ring.
Consider adding a second telephone line for the printer.
CHECK COUNTRY CODE
Make sure the country code has been set for the country or region where you are operating the printer:
1From the control panel,...

4Check to see if On is selected.
5If not, press  or  until On appears.
6Press  to save.
CHECK INK
Check the ink levels, and install a new print cartridge if necessary.
MAKE SURE FAX FORWARDING IS NOT SELECTED
1From the control panel, press  or  repeatedly until Fax is highlighted.
2Press .
3Press  or  repeatedly until Fax Setup is highlighted.
4Press .
5Press  or  repeatedly until Ringing and Answering is highlighted.
6Press .
7Press  or  repeatedly until you reach Fax Forward.
8Press  or  repeatedly...

5Press  or  repeatedly until Dialing and Sending is highlighted.
6Press .
7Press  or  repeatedly until you reach Dial Prefix.
8To change the setting, press  or  repeatedly until Create appears.
9Press .
10Enter the prefix to be dialed before each telephone number.
11Press  to save.
CHECK SPEED DIAL NUMBER
Check to make sure Speed Dial has been programmed for the number that you wish to dial. See “Setting up
Speed Dial” on page 174.
As an alternative, dial the telephone number manually.
BE SURE THAT...

CHECK CARTRIDGES
1Remove the print cartridges.
2Make sure the sticker and tape have been removed.
12
3Reinsert the print cartridges.
Received fax has poor print quality
These are possible solutions. Try one or more of the following:
REVIEW CHECKLIST FOR SENDER
Check that the quality of the original document is satisfactory.
Resend the fax. There may have been a problem with the quality of the telephone line connection.
Increase the fax scan resolution.
CHECK INK
Check the ink levels and install a new...

Notes:
The lower the transmission speed, the longer it will take your fax to print.
This solution will reduce the speed for future faxes until you reset the transmission speed.
Caller ID information is not displayed
C
ALLER ID PATTERN MAY NOT BE SET CORRECTLY
The printer supports two distinct Caller ID patterns: Pattern 1 (FSK) and Pattern 2 (DTMF). Depending on the country
or region you live in and the telecommunications company you subscribe to, you may need to switch the pattern
for the printer to...

Notes:
2400 bps is the lowest transmission speed
The lower the transmission speed, the longer it will take your fax to print.
This solution will reduce the speed for future faxes until you reset the transmission speed.
Phone Line Busy
These are possible solutions. Try one or more of the following:
CHANGE REDIAL SETTINGS
The printer automatically redials three times at 2-minute intervals. You can change the default settings to redial
up to five times at intervals up to 8 minutes.
To change the redial...

Phone Line Error
These are possible causes and solutions. Try one or more of the following:
REVIEW DIGITAL PHONE SERVICE CHECKLIST
The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone
services can be used.
If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface
port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN
provider.
If you are using...

3Press .
4Press  or  repeatedly until Fax Setup is highlighted.
5Press .
6Press  or  repeatedly until Dialing and Sending is highlighted.
7Press .
8Press  or  repeatedly until Dial Method is highlighted.
9Choose your dialing method.
10Press .
Unsupported Paper Size
The fax machine of the recipient does not support the size of the document you want to fax. Consider changing the
size of your document, and then resending your fax.
To resize hard-copy documents:
1From the control panel, press  or  repeatedly...

No Answer
These are possible solutions. Try one or more of the following:
USE PHONE LINE CHECKLIST
Resend the fax. There may have been a problem with the quality of the telephone line connection.
Place a test call to the telephone number to which you want to send a fax to make sure that it is working
correctly.
MAKE SURE THE PRINTER DETECTS DIAL TONE
See “Sending a fax while listening to a call (On Hook Dial)” on page 154.
Check the Dial Method setting.
1Listen for a dial tone. If you hear a dial tone,...

Conversion Failed
A
TTACHED FILE COULD NOT BE READ OR IS INVALID
Make sure the file:
Is in an accessible location.
Has the appropriate security permissions and is not read-only.
Is a valid file of the type indicated by its extension.
FAX SOLUTIONS SOFTWARE DOES NOT LAUNCH PROGRAMS
When attempting to attach a file, certain software programs cannot be launched by the Fax Solutions Software
and yield an error message. If this happens, try the following:
1Close the Fax Solutions Software.
2Manually launch...