Lexmark X940e User Manual

Finisher
If the finisher does not operate correctly, these are possible solutions. Try one or more of the following:
MAKE SURE THE CONNECTION BETWEEN THE FINISHER AND THE PRINTER IS SECURE
If the finisher is listed on the menu settings page, but paper jams when it exits the printer and enters the finisher, it
may not be properly installed. Reinstall the finisher. For more information, see the hardware setup documentation
that shipped with the finisher.
MAKE SURE YOU ARE USING A PAPER SIZE THAT IS...

Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
CHECK THE PAPER
Use recommended paper and other specialty media. For more information, see the chapter about paper and specialty
media guidelines.
MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY
Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the
multipurpose feeder.
CHECK THE PAPER GUIDES
Move the guides in the tray to the...

IS THE LETTER‑ OR A4‑SIZE PAPER LOADED IN A 520‑SHEET TRAY?
The finisher will not accept letter‑ or A4‑size paper from the multipurpose feeder. Load letter‑ or A4‑size paper in
the short‑edge orientation in a 520‑sheet tray.
MAKE SURE THE PAPER SIZE IS SUPPORTED BY THE BOOKLET‑MAKER BIN (BIN 2)
Use one of the following paper sizes supported by Bin 2: A3, A4, B4, folio, legal, letter, or tabloid (11 x 17 in.).
Page that jammed does not reprint after you clear the jam
In the Setup menu, Jam Recovery is set...

3From the keypad, hold down  and 6MNO while turning the printer on.
4Release the buttons when the screen with the progress bar appears.
The printer performs a power‑on sequence, and then the Configuration menu appears.
5On the display, touch  repeatedly until Print Quality Pages appears.
6Touch Print Quality Pages.
The print quality test pages print.
7Touch Exit Config Menu.
Blank pages
The printer may need to be serviced. For more information, contact Customer Support.
Characters have jagged or uneven...

Dark lines
ABCDE
ABCDE ABCDE
One or more of the photoconductors may be defective.
If an 84 Color pc unit life warning, 84 Black pc unit life warning, 84 Replace color
pc units, or 84 Replace black pc unit message appears, replace the photoconductor(s).
Gray background
ABCDE
ABCDE ABCDE
REDUCE THE TONER DARKNESS SETTING
From Print Properties, select a different Toner Darkness setting before sending the job to print.
Incorrect margins
ABCD
ABCD
ABCD
CHECK THE PAPER GUIDES
Move the guides in the tray to the...

CHECK THE PAGE SIZE SETTING
Before sending the job to print, specify the correct page size in Print Properties or the software program.
Light colored line, white line, or incorrectly colored line
These are possible solutions. Try one or more of the following:
CLEAN THE PRINTHEAD LENSES
The printhead lenses may be dirty.
IS A TONER CARTRIDGE DEFECTIVE?
Replace the toner cartridge.
ARE THE PHOTOCONDUCTORS DEFECTIVE?
Replace the photoconductor(s).
Note: The printer has four photoconductors: cyan, magenta,...

Print irregularities
These are possible solutions. Try one or more of the following:
HAS PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY?
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
CHECK THE PAPER TYPE SETTING
Make sure the Paper Type setting matches the paper loaded in the tray.
CHECK THE PAPER
Avoid textured paper with rough finishes.
IS THE TONER LOW?
When 88  toner low appears or when you experience faded print, you may be able to extend the life
of the toner...

DO MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE?
Replace the photoconductor(s) if the defects occur every:
44 mm (1.7 in.)
94 mm (3.7 in.)
Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow
photoconductors must all be replaced at the same time. The black photoconductor can be replaced separately.
Skewed print
C
HECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
CHECK THE...

CHECK THE PAPER TYPE SETTING
Make sure the Paper Type setting matches the paper loaded in the tray.
MAKE SURE COLOR SAVER IS SET TO OFF
Color Saver may be set to On.
IS THE TONER LOW?
When 88  toner low appears order a new cartridge.
A TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
Print is too dark
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
The Toner Darkness setting is too dark, the RGB Brightness setting is too dark, or the RGB Contrast setting is too high.
From Print...

The printer may need to be serviced. For more information, contact Customer Support.
Toner fog or background shading appears on the page
A 
TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
ARE THE PHOTOCONDUCTORS WORN OR DEFECTIVE?
Replace the photoconductor(s).
Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow
photoconductors must all be replaced at the same time. The black photoconductor can be replaced separately.
IS THERE TONER IN...