Lexmark X940e Owners Manual

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845.01 CCD initialization (lamp on) error
3Perform a POR.
Does the error remain?Replace the 
scanner 
controller card 
assembly.
Go to “Scanner 
controller card 
assembly 
removal” on 
page 4-130.
Step Check Yes No
1Check the exposure lamp for operation. 
Caution: When performing motor tests, ensure 
that all cover and door interlock switches are 
overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch Scanner Motor Tests.
4. Touch...

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845.02 CCD initialization (lamp off) error
846.00 Scanner communication error
5Perform a POR.
Does the error remain when the power is turned off/on?Replace the 
scanner 
controller card 
assembly. 
Go to “Scanner 
controller card 
assembly 
removal” on 
page 4-130.Problem solved.
Step Check Yes No
1Check the connection of the scanner controller card 
assembly.
Are the connectors of the scanner controller card assembly 
connected properly?Go to step 2....

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846.01 Scanner communication error
846.10 Sensor (ADF width APS X) error
3Perform a POR.
Does the error remain when the power is turned off/on?Replace the 
scanner 
controller card 
assembly. 
Go to “Scanner 
controller card 
assembly 
removal” on 
page 4-130.
Go to step 4.Problem solved.
Step Check Yes No
1Check the scanner interface cable assembly connection 
between the RIP card assembly and the scanner unit 
assembly.
Is the scanner interface...

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2Check the sensor (ADF width APS 1) for proper connection.
Is the above component properly connected?Replace the 
sensor (ADF 
width APS 1). 
Go to “Sensor 
(ADF width 
APS 1) 
removal” on 
page 4-153.Replace the 
connection.
3Check the sensor (ADF width APS 2) for proper operation. 
1. Enter the Diagnostics Menu.
2. Touch SCANNER TESTS.
3. Touch Sensor Tests.
4. Touch ADF width APS 2.
Does the display on the operator panel, change every time the 
sensing...

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846.12 Scanner unit assembly software logic error
846.13 Switch (platen interlock) open
Step Check Yes No
1Check the software version for the scanner controller card 
assembly.
Is the version of the software of the scanner controller card 
assembly correct?Go to step 2. Upgrade the 
software of the 
scanner controller 
card assembly.
2Perform a POR.
Does the error remain when the power is turned off/on?Replace the 
scanner 
controller card 
assembly....

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847.00 Modem error
847.01 Fax storage error
Step Check Yes No
1Confirm the configuration ID is set correctly. 
Is the configuration ID set correctly?Go to step 2. Set the 
configuration ID 
correctly.
Go to 
“Configuration 
ID” on 
page 3-19.
2Check the fax interface card assembly (modem) connection.
Is the fax interface card assembly (modem) connected 
properly?Replace the fax 
interface card 
assembly 
(modem) and 
properly set 
configuration ID.
Go to...

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848.00 Fax/modem configuration ID mismatch
849.00 Hard drive/configuration ID mismatch
Step Check Yes No
1Check the fax interface card assembly (modem) connection.
Is the fax interface card assembly (modem) connected 
properly?Replace the fax 
interface card 
assembly 
(modem) and 
properly set 
configuration ID.
Go to “Fax 
interface card 
(modem) 
assembly 
removal” on 
page 4-85.
Go to 
“Configuration 
ID” on 
page 3-19.Replace the 
connection....

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900.xx System software error
There are different types of 900.xx errors that can occur. There may be a communication problem (Bad cable, 
network connection, and so on) software issue, or a hardware problem with the controller board, or ISP (Internal 
solutions port). The communication and software aspects should be checked first. Determine if the problem is 
constant or intermittent. Use the troubleshooting procedure below to isolate the issue. Take any...

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8Restart the printer to operating mode. Send a different 
print job to the device. 
Does the 900.xx error reoccur?Go to step 9. Go to step 10.
9Upgrade the firmware. Contact your next level of 
support for the correct firmware level to use. 
Restart the printer to operating mode. Send the printer 
a print job. 
Does the 900.xx error reoccur?Go to step 31. Go to step 10.
10Is the device a Multi Function Printer? Go to step 11. Go to step 13.
11Run a...

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901.XX RIP card assembly software error
25Replace the faulty ISP option. Restart the device. 
Does the 900.xx error reoccur?Go to step 31. Go to step 26.
26Are there any more ISP options to install? Go to step 27 Problem 
resolved.
27Install the next ISP option. Restart the device. 
Does the 900.xx error reoccur?Go to step 29. Go to step 28.
28Run a job to test the option. 
Does the 900.xx error reoccur?Go to step 29. Go to step 26.
29Upgrade the firmware....